Engel & Völkers
Vision, Mission & Values
Vision Statement : To be the "Partner of Choice" of buyers and sellers when it comes to the buying or selling of quality property throughout Thailand.
To be the Partner of Choice for all clients who have a premium property or service related requirements relating to property.
Mission Statement : Always Doing Our Best - Ethically and Responsably.
Our Mission is to ensure that we are Always Doing Our Best, for our Customers, Partners, each other and the Community in which we live.
Our 8 Core Values:
We will deliver our Mission and Vision through an unrelenting commitment to Our 8 Core Values.
People - customers, employees, family, and community - are central to everything that we do.
Our 8 Core Values are the creed by which we operate in Thailand. These form the foundation upon which our success is built.
- Deliver our very best in service quality, consistantly.
- Enhance our reputation, one client at a time.
- Be a team and help each other to succeed.
- Be passionate, accept challenges and improve all we do.
- Always act with dedication, integrity, honesty, ethically and with loyalty.
- Measure success through sustainable profitability and growing together and through customer satisfaction.
- Plan for the future, be flexible and be ready to change.
- Care for our Community as this is our home.
Keys to Success
The Company’s keys to success can be defined as follows:
- Knowing who we are and where we want to go - delivering our Vision.
- Listening to our clients and delivering to their needs through action.
- Always striving to deliver beyond our client expectations when doing our best.
- Keeping our 8 Core Values central in all we do.
- Attracting, training, motivating and retaining the best people.
- Establishing a profitable network of well branded property shops in high potential locations.
- Selling of "licenses” and working with our license partners for the benefit of each other and our customers for a sustainable future.
- Representing the best properties in the market and keeping to our sub-market specialisation.
- Building the Engel & Völkers brand through solid marketing, PR and reference campaigns.
- Leveraging the international Engel & Völkers network to support sales.
- Generating sustainable profits to fund the company expansion plans.