The property lounges is the first point of contact for our clients; each lounge is strategically located and is fitted with a 24hr lit expose cabinet (property displays) as well as digital screens to market your property to all passerby’s. Our competitive advantage with each lounge and our market centre is that we are fully aware that our customers are busy people and therefore our opening hours are from 8am – 8pm on weekdays and 9am – 6pm on weekends. We are also open on public holidays and specifically we are open 360 days a year. We will go the extra mile to ensure we are there to service all your requirements.
Our strength lies in our Engel & Völkers Sara Grech website
Our global network publishes a luxury property and lifestyle magazine called “GG” (Grund Genug) in which we market Malta’s exclusive homes to the global market.
In the local market, we advertise a range of properties weekly in different types of local newspapers and magazines as well as all local property portals.
We have experience marketing new developments by organizing opens days, radio adverts.
As part of our marketing strategy we also have a number of company cars to elegantly promote the brand across our islands, to get your property noticed. We also promote our brand on billboards around the island.
Engel & Völkers Sara Grech is committed to providing clients with the highest level of service and professional advice. We ensure all our Agents and staff are well equipped to warrant that our clients’ needs are well taken care of, from carrying out a sound valuation of your property, through to a successful completion of purchase or sale. All our staff, from our Agents to our office personnel, is provided with on-going training to develop not only their knowledge of trends and new innovations in the marketplace, but also their interpersonal relationships. Our staff are also guided and supported by a strict code of ethics under which they are constantly monitored and directed.
As part of our commitment to providing you with a superior level of service, our offices are open 7 days a week, with a team of Agents and our Group Administrator committed to supporting you. Alternatively, you can contact us on-line whether you have a request on a particular property or to register or value a property. Should you utilize this facility, we guarantee that one of our Property Agents will contact you within 48 hours and come and visit you within 1-2 working days to view property and within a maximum of 3 working days (in the case of property registrations), at a time that is convenient for you.
We are at your service throughout the process of buying or selling your property, and we will give you help and guidance when you need it.
We welcome comments and feedback from our clients as to our level of performance and service. Should you have any comments or suggestions, please do not hesitate to send us an email (insert link to info) or contact us (insert link to contact page for office numbers and details). We take this opportunity to thank you for taking the time to provide us with your feedback.
- Our marketing techniques:
There is more to offering a service than a smile. “Having a comprehensive presence in the market, being available to serve clients seven days a week, and being constantly innovative in our marketing strategy are some of the factors that distinguish us” Sara Grech believes.
A) Property is for many people their largest tangible investment. We strongly believe that even in this area of our business there is no room for amateurism.
B) Our Valuation Department, offers a personalized service, through the organizations senior Agents, which is one way we give our clients that little bit extra.
In my constant quest for improvement I often ask myself why clients should buy a property through Engel & Völkers Sara Grech or entrust their property with us for sale or for rent. With over 20 years experience in the residential property market we have learned a thing or two about selling and renting homes; indeed, currently we sell and rent a large number of residential homes, and manage a fair number of properties for landlords each year, which possibly demonstrates this best.
Hence, whilst our reputation and track record may rank us among the top Malta agents, we are aware of that past performance is no guarantee of future success. We also know that our clients are our judge and jury, and it is this viewpoint that has shaped our Agents and drives them in enduring commitment.
Agents visiting you will be happy to take you through the information sheets we provide to discuss the most appropriate manner to market your property.
C) Precision Marketing – Professional Staff Our people are our greatest asset and we are well-known for staff development, with an on going in-house training program which compiles presentations and written exams which even though in the industry is not a requirement, we ensure that everyone understands and is well learned in the field of expertise, committing to a professional and proactive manner. Hence, each individual within the group has the opportunity to grow both on a personal and financial level.
D) Our Network – Our Branches We have the largest, most comprehensive list of properties available on the market. All types of properties registered, suitable for all segments of the market, whilst also constantly looking out for new opportunities. This information is available throughout our extensive branch network of offices, which offer an excellent service. We have a state of the art IT network and infrastructure.
- Your property details:
This is crucial. Upon registering your property you will receive a letter indicating the details you have communicated with the consultant. Your property has now been tagged with a reference number, which helps you communicate with any branch of your choice. Whenever possible we encourage the use of floor plans which is increasingly requested by potential purchasers. Once we do not hear from you with any amendments we immediately circulate the information to our current list of prospective purchasers seeking similar properties, as well as loading your property description and photographs on to our website.
A) Photographs: We use photos in all our marketing material, for advertisements, website, our window displays, of which our branches are located in prominent locations, ensuring high levels of passing trade.
B) Stickers: You are most probably aware of our “for Sale and to Let” stickers placed on properties registered with us. These stickers may only be placed on properties that are not lived in. They are a very effective way of generating high quality enquiries as well as complimenting the marketing effort we make to attract potential customers who are specifically looking in the area, hence leading to a successful sale or rental.
C) Our Website: Our website attracts many potential customers, giving owners and landlords the widest possible access to potential buyers around the world, 24 hours a day. Easy to use and highly informative the website offers a wide range of useful information and helpful services to the local and overseas customer.
D) Open Houses with Sara Grech: Sara Grech, a pioneer, who started the scheme in Malta. Upon returning from the United States Ms Grech entered the Property Market and launched the First open Day on a large block of apartments in Ta’Xbiex. The 50 apartments were sold within two weeks. Open days allow potential customers to view the properties at their own leisure. Today this type of marketing has become very popular.
E) Advertising: We advertise in various publications, both locally and overseas. We have long established relationships which can help to ensure prominent positions of our adverts.
F) Exhibitions: We attend various exhibitions annually to ensure coverage of all our registered properties in Malta. More than 100,000 high net worth potential overseas customers attend the exhibitions where we exhibit Malta as a prime destination. This also gives us the opportunity of advertising in the Daily Telegraph, radio advertising and direct mail to previous visitors. The exhibitors themselves have a website dedicated to the shows we attend, hence giving Malta’s Sara Grech customers’ extensive coverage to millions of potential visitors.
Our strong and regular presence means that our customers benefit from this and advertising is a key element of our network marketing. All our branches are open seven days a week, operating from 0830hrs – 1900hrs weekdays and 0900hrs – 1300hrs on weekends. All enquiries are dealt with quickly and professionally.
We hope that you will choose Engel & Völkers Sara Grech to service your property needs.