The E&V Day in Wiesbaden – The courage to succeed

Around 800 licence partners, real estate agents and assistants from Germany and Austria attended the E&V Day 2017 in mid-September, which had the motto “The courage to succeed”. The “Kurhaus” in Wiesbaden brought a marvellous atmosphere to this occasion. In the impressive ballroom of this spa building, illuminated in white and red, guests were welcomed by the Engel & Völkers Members of the Board Kai Enders and Christian Evers.

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The opening speech at the E&V Day was given by Kai Enders. In it, he talked about the current market situation in Germany and pointed out that the market continues to enjoy a period of growth.

Engel & Völkers focusing on digital technologies for property brokerage
One particular highlight of the event was the presentation of a host of new digital products.  These tools provided by Engel & Völkers are designed to making the working life of licence partners and real estate agents easier and increase their capabilities. “Computer technology is advancing at exponential speed and is transforming entire industries including our own,” said Member of the Board Christian Evers during the presentation.

One of the innovations aimed at clients is the advanced Matterport system, which enables virtual property viewings. Sample property

Another technical highlight is the new “Exposé App”, which lets real estate agents create an online exposé (property details) on the go in a matter of minutes.

The in-house Engel & Völkers Academy is also advancing in digital terms. From now on, seminars are offered as a combination of online learning modules and real-life training units. This way, real estate agents can complete some of their training wherever they happen to be and whenever they have time.

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E&V does better than the competition in “Mystery Shopping”
The results of the so-called “Mystery Shopping” were also on the agenda at the E&V Day. Between February and July 2017, test clients carried out “Mystery Checks” in 50 randomly chosen Engel & Völkers shops in Germany and Austria. The service quality was reviewed for different situations including the answering of client’s remaining questions and the conducting of follow-up discussions.

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