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What to know about renting a home in Hong Kong (Getting To Know Your Areas and Districts)

Hong Kong - rent hk property

Hong Kong is a truly exciting city - to work, to live, to explore - especially for international young people and expats. One of the most stressful part of relocating to a new city is searching for and finding somewhere to live. It’s insanely overwhelming and you are most definitely not alone! 

The rental market in Hong Kong is dense, fully alive and flourishing. It’s an expensive city to live in, to invest property in, but the good news is that there are thousands to hundreds of thousands of amazing properties to choose from, if you know how and where to look. 

If you have not yet relocated to Hong Kong but are considering or on the move to, you should understand some general background information that anyone who lives in Hong Kong should be well-informed about. Hong Kong is an international hub, with tons of people from all over the world coming in and out every day. Most expats who have resided here for years and ended up building businesses and families here all have similar stories. They come here for a holiday and ten years later, they are still here and loving life. Hong Kong is magnificent. It’s magical. It’s alluring. It’s captivating, and it will keep you here just because it’s one of those places that stamp a special place in people’s hearts due to its unique qualities of the perfect balance between tradition and innovation and influences of the East and the West. There is a highly transient expat community in Hong Kong, especially because it was a former British Colony until 1997. There is a huge population of expats in compact little Hong Kong, which adds up to two things: 

    • Prices are always high (ranking number 1 most expensive city in real estate in the world many times over). Rents in Hong Kong are expensive! There’s just no sugar-coating that. If you have never lived in Hong Kong before, you will find the rent to be an exorbitant sum of money for monthly rent, but these prices are pretty standard for Hong Kong. 
  • Any quality properties get taken off the market really fast!


This shouldn’t be surprising since Hong Kong is all about the fast-paced life. Nothing is ever slow in Hong Kong. People don’t stop to take in the urban city views or hang out on the side of the street to have a conversation just because. It is a crazy metropolis that can be summed up by two words: Hustle and Efficient. If you want things done fast, it will be done fast, which is one of those things that foreigners take some time to get used to in the beginning but end up loving it. 

Hong Kong is small if you simply quantify it and calculate its area size, but the city is big and vibrant if you calculate it by the numerous different neighbourhoods and residential areas spread all over the Islands. Hong Kong can be categorized in to three main areas, from its famous city central’s trademark hectic spaces to its less known, laid-back and serene outlying islands that seems a world away.

When people first come to Hong Kong, one questions always trumps their mind - “Where do I stay?” A simple analogy would be a comparison to New York, where the city is separated in to five different boroughs (The Bronx, Brooklyn, Manhattan, Queens, and Staten Island) each with its own unique characteristics and city culture. Our beautiful city of Hong Kong can be separated in to three distinct locations: Hong Kong Island, Kowloon, and The New Territories. Location is key but even more so in Hong Kong. It makes a world of a difference where you choose to live in Hong Kong. There are so many different areas and districts, each with its own totally unique personalities that may or not not be suitable for you. Exploring the different areas is important because it takes some time to really find the right area for you. The best thing to do is to first narrow down which Island you want to start your home-hunt. Don’t try to view homes in every area and every neighbourhood of Hong Kong, if you do that, you will never find a place. There are just too many options so narrowing down according to your work and lifestyle choices is the best way to go about the process. 

Hong Kong Island

Hong Kong Island is comprised of numerous suburbs and localities, and each of these neighbourhoods have residential areas for rent and to buy. Hong Kong Island is featured by lots of business, commercial and financial centers, high-end luxury shopping malls, nightlife, convenient transportation and really vibrant expat community. 

  • Aberdeen
  • Admiralty
  • Ap Lei Chau
  • Causeway Bay
  • Central
  • Chai Wan
  • Cyberport
  • Deep Water Bay
  • Mid-Levels Central
  • Fortress Hill
  • Happy Valley
  • Kennedy Town
  • Mount Davis
  • North Point
  • Pok Fu Lam
  • Quarry Bay
  • Repulse Bay
  • Sai Wan Ho
  • Sai Wan
  • Sai Ying Pun
  • Sandy Bay
  • Shau Kei Wan
  • Shek O
  • Shek Tong Tsui
  • Sheung Wan
  • Siu Sai Wan
  • So Kon Po
  • Stanley
  • Tai Hang
  • Tai Tam
  • Tin Hau
  • Victoria Park
  • Wanchai
  • Wong Chuk Hang

 

The great thing about Hong Kong is that it is so easily accessible everywhere by public transport and more and more MTR (underground railway networks) are being built and opened, which makes getting anywhere in Hong Kong extremely efficient. In this article, we are only going to focus on the main and most popular areas that expats choose to live in and to give you a little 411 of those neighbourhoods. In the following weeks, we will introduce a new neighbourhood in each blog article to introduce you to the authentic ins and outs of Hong Kong to help you choose the most suitable residential area for yourself.  Do keep up with us to get the insider scoop for all things real estate in Hong Kong coming forth!

  • Central and The Mid-Levels - Central is like love-child of New York’s Wall Street financial district, Soho and The Meatpacking district all jammed in to one area. It’s a great popular location for young professionals and expats who want to be close to all the fortune 500 companies, the nightlife and the around-the-clock hustle bustle of nonstop excitement. It’s neighbour just up the hills in Mid-Levels is a perfect option for families because of its prominent area surrounded by luxury residences, quality International school and prime location being close enough to the action but far away enough to not be in the heat of it. If you choose to live in the Mid-levels, expect to pay upper-echelon price points for accommodation prices. 
  • The Peak - The Peak is probably the most expensive and luxurious area to live in Hong Kong, with its plentiful skyline views and cream of the crop residential options. There are not many apartments at The Peak, but tons of houses, mansions, and low-story single residences. The Peak is where the affluent most like to reside. 
  • Wan Chai - You cannot get more central than Wanchai. Wan Chai is interesting in that it’s a perfect juxtaposition of new and old, western and local. It’s central location on Hong Kong Island makes it a very busy neighbourhood with tons and all types of housing options but generally in high-rise buildings and serviced-apartments. 
  • Happy Valley and Jardines Lookout - Happy Valley is another choice and prime location for expats who enjoy more luxurious living accommodations surrounded by more greenery and outdoor spaces. It’s less congested than other areas of Hong Kong and closer to nature where a lot of the beautiful hiking trails are. This is another great area for expats and International demographics due to all the top-quality International schools in the area - but residences with the price tag to match.
  • North Point - North Point is close to Causeway Bay (similar to the Times Square Of New York City), and is an area that is more integrated with the locals community. There are a lot less expats here than in areas like Central and Wanchai. This area is a lot more quiet and residential, without all the big city lights and noise. The residential prices here are cheaper than the other areas we have talked about so far and makes a great choice for new comers who are just exploring the city. 
  • Repulse Bay, Stanley and South Bay - This is beachside living at its best in Hong Kong - akin to the Malibu of Los Angeles. It is a beautiful area that wraps its way around the many beaches and bays of Hong Kong Island. A very expensive area but highly popular with the expat community. As its further out, there are no MTR lines and can be about a 45 minute commute in to the city center during rush hour. Nothing beats having the beaches right on your doorstep though and the entire South Side area has been being developed more with lots of cool and quaint beach-side restaurants, cafés, bars and fitness facilities. 

 

Kowloon Island

Kowloon is the adjacent island right across the ocean from Hong Kong Island. It is an urban area in Hong Kong comprising of the Kowloon Peninsula and New Kowloon. Kowloon is much less international community wise than Hong Kong Island. Over 94.2% of Kowloon’s residents are of Cantonese ethnicity. The Kowloon Island comprises of the following locales:

  • Tsim Sha Tsui, Kwun Chung, Yau Ma Tei, Mong Kok, Prince Edward, West Kowloon, Tai Kok Tsui, Sham Shui Po, Cheung Sha Wan, Lai Chi Kok, Shek Kip Mei, Kowloon Tong, Kowloon City, Kai Tak, To Kwa Wan, Ma Tau Wai, Hung Hom, Ho Man Tin, Wong Tai Sin, San Po Kong, Hammer Hill, Ngau Chi Wan, Tsz Wan Shan, Diamond Hill, Kowloon Bay, Ngau Tau Kok, Kwun Tong, Sau Mau Ping, Lam Tin, Yau Tong, Tiu Kang Leng, Cha Kwo Ling, Lei Yue Mun. 

 

Again, we will focus on the main areas of Hong Kong where expats and the international community like to live:

  • West Kowloon - Kowloon may seem like a world away from Hong Kong Island but the reality is that it’s only a 10-15 minute ride from Hong Kong Island by MTR and only a less than 10 minute ride by the Star Ferry (a passenger ferry service operator and tourist attraction in Hong Kong which shuttles across the famous Victoria Harbour, between Hong Kong Island and Kowloon). Kowloon is becoming an increasingly popular location for people to set up residences due to its cheaper options and decent accommodations. There are a broad range of housing options from older walk-up buildings to very fancy high-rises in West Kowloon. 
  • Kowloon Tong - By Hong Kong noise levels standards, Kowloon Tong is considered one of the quietest residential areas with large open spaces where you can actually walk down the street without being shoulder to shoulder with other pedestrians. There are plenty of famous International Schools near by and is also only a 15-minute or so MTR ride to city Central. The residences and accommodation options here are fairly pricey and is mostly comprised of stand-alone homes and mansions. The price tag is steep but the homes are phenomenal by Hong Kong standards - a definite up and comer. 

 

The New Territories

The New Territories is one of the areas where nobody really ventures out to unless its for a weekend hike or camping adventure. This has changed in the recent years, with more and more expats and International communities of people moving out to the New Territories to set up home. There is much more open space in the outlying islands, along with significantly more affordable housing options which has created a welcoming niche and surge of expats living in this area. The New Territories can be featured by its much quieter environment away from the busy city life, plentiful nature, relatively cheaper cost of living and wonderful local dining options that makes Hong Kong so full of character. 

  • Sai Kung - Sai Kung is a quaint and beautiful former fishing village with lots of cute restaurants and cafes. There are no MTR lines, therefore owning a private car or relying on road-side public transport like buses and taxis are essential. There are a ton of beautiful luxury homes by alongside the waterfront and an ideal residential location for people who don’t mind the 45-minute ferry commute to Hong Kong Central. 
  • Clearwater Bay - Clearwater Bay is all about the crystal clear water and glistening beaches. There are large expanses of green outdoor spaces and is not saturated with high-rise buildings and density of people. Although there are not too many public amenities in Clearwater Bay, most people who live here find it to be fairly self-sufficient. There are numerous stunning homes in this area - another reason why people don’t mind the commute to the city at all. Who can complain when the accommodations and surroundings are so luxurious?
  • Lantau Island - Lantau Island is the largest of the Hong Kong Islands, very laid back, serene, tranquil and surrounded by bountiful green and blue scenery, lovely beaches and options of all kinds of accommodations. Although the commute is a long ferry ride away, many find that the advantages of living in Lantau are entirely worth the small trade-off. 


Each week from now on, we will journey in to a different neighbourhood in Hong Kong and get the real authentic experience of what its like to live there by fellow residents, so keep up with us if you want to get to know Hong Kong better than a local. 

A word of advice for our final words: Whatever you do, never sign a lease contract in Hong Kong without actually physically seeing the property. Always go and view the property in person. What you see and hear in advertisements is not the full story and many have fallen prey to this by signing a lease without ever seeing the home and by then its too late and you have already committed to a one-to-two year lease term. Pictures can also be deceiving and don’t listen to what the landlords or real estate agents tell you over the phone. Always go and check the facts for yourself to make sure that it matches your expectations and standards. Hong Kong is an efficient city and things can get done with the snap of a finger. You can sign a new lease and move in to a new home in a day if you wanted to, but its best to be careful and not make any rash decisions in a new city. 

If you need any help with hunting for your next cozy home in Hong Kong, our professional team at Engel & Volkers are always here to answer your questions and help you along your journey to find the best suitable match for you tastes and needs. 

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  • Mrs.

This data protection information applies to the use of the website https://www.engelvoelkers.com/hongkong/ (hereinafter referred to as “website”) and the Property Search App, a mobile application for property searches (hereinafter referred to as “property app”) and is valid from 25 May 2018.

The following information applies to both the website and the property app, unless expressly stated otherwise.

 

Engel & Völkers VJI Limited in its function of responsible authority (hereinafter also referred to as “Engel & Völkers”) informs its users that

by using the website, personal data about them will be processed, in particular:

●    personal data (e.g. e-mail address, first name, surname, title, address, telephone number – in the following “Data” or “Personal data”) provided by users at the time of registration on the website (e.g. in connection with contact requests and mailing of newsletters);

●    personal data transferred from the user’s internet browser each time the user accesses the website is stored within log files, also known as server logs. This data comprises: IP address (Internet protocol address) of the accessing computer; name of the accessed site; date and time of access; related URL from which the user accesses the site; number of transferred data items; status report of successful access; session ID number.

by using the property app, personal data about them will be processed, in particular:

●    e-mail address, first name, surname, title, address, telephone number provided by users at the time of sending an enquiry;

●    Whenever the app is accessed, the usage data of the respective app user is saved. This data comprises: operating system used and, if applicable, the browser type, current language setting of the smartphone, information about the Internet service provider of the user, name of the retrieved page and, if applicable, the origin page, date and time of retrieval, amount of data transmitted, status report on whether the retrieval was successful, session identification number.

Purpose of processing

Engel & Völkers, as a responsible authority,

processes the personal data of website users for the following purposes:

●    Fulfilment of user’s requests (legal basis is contract performance and the legitimate interest of Engel & Völkers in transferring contact requests within the Engel & Völkers Group to the appropriate company. The above “Engel & Völkers Group” comprises Engel & Völkers AG and its domestic and foreign associated companies in terms of the German Companies Act Sec. 15 ff, and the (master) licensees affiliated with this group of companies. A current listing of these licensees can be obtained here: https://www.engelvoelkers.com/de/unternehmen/standorte/);

●    The forwarding of e-mail newsletters on the company’s own offers and advertising by the company or third parties to the legally permissible extent or based on consent. (Legal basis is the legitimate interest of Engel & Völkers in direct marketing, providing this is in accordance with the data protection and competition rules);

●    Analysis of the website for determining user behaviour. (Legal basis is the legitimate interest of Engel & Völkers in analysing user behaviour on our website for the purpose of continuously improving this or adapting it to the interests of our users);

●    Identification and possible blocking of users who have installed a so-called adblocker and who thereby block advertising. (Legal basis is the legitimate interest of Engel & Völkers of providing users who do not block advertising with wholly or partially web-financed offers);

●    In order to prevent fraudulent activities or misuse on the website or in connection with the website and to observe the legal stipulations for safe websites. (Legal basis is the legitimate interest of Engel & Völkers in remedying errors, guaranteeing system security and identifying impermissible access or access attempts.)

The legal basis for the processing of personal data is GDPR Article 6(1)(a), if the processing is based on consent, Article 6(1)(b) if the basis for processing is a contractual relationship and Article 6(1)(f) if the basis is the legitimate interests of Engel & Völkers.

processes the personal data of property app users for the following purposes:

●      Fulfilment of the requests of the app users (legal basis of the data collection is the consent of the user in accordance with Art. 6(1)(a) EU General Data Protection Regulation (GDPR)). Analysis of the property app to determine usage behaviour (legal basis is the legitimate interest of Engel & Völkers in analysing user behaviour in our property app for the purpose of continuously improving this or adapting it to the interests of our users);

Nature of supply of personal data and consequences of objection

The personal data is voluntarily provided by users. They may freely decide whether to make personal data available to Engel & Völkers and may subsequently withdraw their consent from the processing of personal data which have already been made available. Withdrawal may mean that the Engel & Völkers website is no longer usable.

Processing methods

Users’ personal data may only be processed in case of need and processing will be performed electronically only, in particular by way of: gathering, registration, organisation, storage, consultancy, processing, amendment, selection, extraction, comparison, use, interconnection, access and communication, blocking, deletion and destruction of the data. Processing may be carried out electronically or non-electronically.

Access to data

The personal data is processed by Engel & Völkers and (in respect of individual items) particularly by

●    Employees (permanent employees such as job-holders and independent property consultants) and consultants authorised to administer the website and property app and provide the associated services;

●    Third-party supplier companies (e.g. IT service providers, hosting providers, etc.) to which Engel & Völkers has outsourced processing services as part of a job processing agreement.

Information about the data

As the responsible authority we are able to provide information about your personal data. However, this information may only be given for the following reasons:

·       In the case of fulfilment of legal obligations or obligations arising from regulations and guidelines under national or European laws.

·       For defence in court in the case of a legal dispute.

Disclosure of data

If your query relates to offers from other companies of the Engel & Völkers Group, Engel & Völkers transfers the personal data entered by you in this case to the respective company from the Engel & Völkers Group with your prior consent or on the basis of its legitimate interests.[A10]  Other than this, your personal data will not be disclosed by Engel & Völkers.

Disclosure of data in non-EEA countries

In principle, Engel & Völkers does not transfer personal data to non-EEA countries without your consent. The servers used by Engel & Völkers are located within the European Union.

If your query relates to companies of the Engel & Völkers Group outside the European Union, we communicate your data under your consent.

In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, Engel & Völkers will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Commission) are agreed with each service provider, unless Engel & Völkers can invoke other legal grounds for the transfer of personal data.

Saving and deleting of data

Engel & Völkers saves personal data for the time necessary for achieving the purposes for which the data was gathered and processed, including any storage period stipulated under the applicable legislation (e.g. retention of bookkeeping vouchers) and in any case for a maximum of 24 months [A11] after the personal data was gathered.

Use of cookies

Use of cookies on the website

In order to improve website browsing, Engel & Völkers uses “cookies”. Cookies are small text files, generally consisting of letters and numbers, stored on the user’s web browser on their PC and containing pseudonymised data. Cookies allow a website to recognise the user’s computer in order to follow searches made on several pages of a website and to identify users who return to a website. Cookies may have technical, analytical or profiling purposes.

The direct and indirect cookies used by Engel & Völkers are summarised here: https://www.engelvoelkers.com/en-de/privacy-policy-ag/doc/ev_cookies_lp.pdf.

The website uses the following technical cookies:

For storing language selection _icl_visitor_lang_js, _icl_current_language, evlocale.For storing selection of measuring units engelundvoelkersconfig.For storing last search requests LAST_SEARCH.For storing the watchlist ID watchlist_id.For storing test reference within AB tests user_ab.For storing references to distributed systems in load balancers BIGipServergroup-rz-webfe-prod.

Engel & Völkers informs users that they may deactivate or remove cookies in their web browser by following the instructions on the following links:

●      Internet Explorer ((https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies).

●      Mozilla Firefox (https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored).

●      Safari (https://support.apple.com/kb/PH19214?viewlocale=en_US&locale=de_DE).

The website also uses analytical cookies set by third-party providers, e.g. Google (see also provisions on use of analysis programs and tracking tools) and Adroll (https://www.adroll.com/de-DE/about) /Privatsphäre) and Haufe (https://de.onlinehelp.umantis.com/index.php/Cookies).

In more detail:

a)       Google Analytics

Engel & Völkers uses the web analytics service Google Analytics from Google Inc. (“Google”) for analysing the use of websites. The information generated by cookies about the use of websites is generally transferred to a Google server in the USA and stored there. Engel & Völkers uses Google Analytics solely with the extension "ga ('set', 'anonymizeIp', true)", in order to ensure that IP addresses are only processed in a shortened version and in order to prevent direct references to individual persons. Google may transfer data to third parties if this is prescribed by law or if third parties process these data on behalf of Google. Google will not publish the IP address of the user in connection with other Google data. Users may at any time prevent the recording and storage of data by Google Analytics, by installing a Google-approved browser plug-in which can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

b)       Universal Analytics

Engel & Völkers uses the Universal Analytics functions provided by Google. These functions allow Engel & Völkers to record and analyse socio-demographic data about users by means of a Google ID (if available) and by means of cookies generated by Google from advertising contents (DoubleClick). If a Google ID is available, the data controller will be able to record this data across all devices (e.g. if users have both a smartphone and a PC) for analysing visitor flows across all devices. Users may at any time prevent the recording and storage of data by Google Analytics by installing a Google-approved browser plug-in which can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

This website does not use profiling cookies.

Use of cookies and other tracking in the Property App

Engel & Völkers needs statistical information on the use of the Property App to make it more user-friendly. For this purpose, Engel & Völkers deploys the following analysis tools. The providers of the tools process data, where personal data are processed, as a processor in accordance with the instructions of Engel & Völkers.

To find out which other cookies the Property App uses click here: https://www.engelvoelkers.com/en-de/privacy-policy-ag/doc/ev_cookies_lp.pdf.

Google Analytics

Google Analytics is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). We use Google Analytics with the additional feature offered by Google to anonymise IP addresses: In this case, Google's IP address is usually already shortened within the EU and only in exceptional cases in the US and in any case only saved in abbreviated form. The privacy policy can be viewed here: https://privacy.google.com/businesses/processorterms/

                               

If you want to opt out of Google Analytics tracking, go to your system settings and disable Google Analytics access in the Tracking section of the “Engel & Völkers Property Search” app.

If you want to opt out of tracking Google Analytics on Android, go to the app settings and disable Google Analytics access.

HockeyApp

HockeyApp is provided by Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). We use HockeyApp for error analyses and to improve the property app. If it crashes, the user may agree to submit a crash report to HockeyApp. A crash report includes information about the crash date and time, the affected software module, the operating system and language used, and the device type and IP address. The crash report will only be sent to HockeyApp once this has been specifically approved. The information contained in the crash report may be partially processed in the United States. HockeyApp is a service from Microsoft. Legal information about it can be found here: 

https://azure.microsoft.com/de-de/support/legal/.

The privacy policy can be viewed here: 

https://www.microsoft.com/de-de/privacystatement/OnlineServices/Default.aspx

Crashlytics

Crashlytics is an analysis tool offered and operated by Crashlytics Inc., based in Cambridge, MA, USA. Crashlytics generates crash reports, i.e. reports about malfunctions or failures of the app, where and in which context these have occurred, how many users of the app are affected, etc. Engel & Völkers uses these reports to detect malfunctions or failures to be able to react faster, more purposefully and more efficiently in the interests of the users and to be able to improve the app technically. For this purpose, Crashlytics, together with the user’s Symphony-related app ID, which can be deleted at any time, records data on the crash and on general data of the respective IT environment (in particular on the used device, the mobile service provider and the operating system). If personal or pseudonymous data is included, Crashlytics will delete it within seven days. This information will give Crashlytics and subsequently Engel & Völkers insight into whether and how the app works and is used, especially the malfunctions and failures that occur. Further information is available at try.crashlytics.com/terms/privacy-policy.pdf.

Links to social media pages

This website contains links to the main social media network sites (e.g. Facebook and Twitter). These are not embedded social media plug-ins, but a link through which no personal data is transmitted to the social media operators.

Rights of persons concerned

You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Furthermore, on certain conditions, you are entitled, at any time, to object to data processing in the future, to limit it or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.

In summary, you have a right to

-       information,

-       correction,

-       deletion (or to be forgotten),

-       limitation of processing,

-       data portability,

-       objection to the processing of your personal data,

-       complaint to the supervisory authorities.

Please note that your right to deletion is subject to certain restrictions. For instance we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.

To exercise the above rights and to request information, users may write to the following e-mail address hongkongmmc@engelvoelkers.com[A12]  or postal address Engel & Völkers VJI Limited, [A13] Shop A, 95 Caine Road, Mid Level West, Hong Kong. Similarly, users may at any time withdraw consent to, correct and delete the processing of their data.

Contacts

The responsible authority for processing of data is Engel & Völkers VJI Limited, [A14] Shop A, 95 Caine Road, Mid Level West, Hong Kong. In the event of questions regarding our data processors, we are happy to make a current list of these available to you.

If you have a complaint regarding the way that we process your data, you have the opportunity to submit a complaint to the supervisory authority. This is: 

Free and Hanseatic City of Hamburg

Hamburg’s representative for data protection and freedom of information

Prof. Dr. Johannes Caspar

Kurt-Schumacher-Allee 4, 20097 Hamburg

Mailbox@datenschutz.hamburg.de[A15] 

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Please enter the property information.

This data protection information applies to the use of the website https://www.engelvoelkers.com/hongkong/ (hereinafter referred to as “website”) and the Property Search App, a mobile application for property searches (hereinafter referred to as “property app”) and is valid from 25 May 2018.

The following information applies to both the website and the property app, unless expressly stated otherwise.

 

Engel & Völkers VJI Limited in its function of responsible authority (hereinafter also referred to as “Engel & Völkers”) informs its users that

by using the website, personal data about them will be processed, in particular:

●    personal data (e.g. e-mail address, first name, surname, title, address, telephone number – in the following “Data” or “Personal data”) provided by users at the time of registration on the website (e.g. in connection with contact requests and mailing of newsletters);

●    personal data transferred from the user’s internet browser each time the user accesses the website is stored within log files, also known as server logs. This data comprises: IP address (Internet protocol address) of the accessing computer; name of the accessed site; date and time of access; related URL from which the user accesses the site; number of transferred data items; status report of successful access; session ID number.

by using the property app, personal data about them will be processed, in particular:

●    e-mail address, first name, surname, title, address, telephone number provided by users at the time of sending an enquiry;

●    Whenever the app is accessed, the usage data of the respective app user is saved. This data comprises: operating system used and, if applicable, the browser type, current language setting of the smartphone, information about the Internet service provider of the user, name of the retrieved page and, if applicable, the origin page, date and time of retrieval, amount of data transmitted, status report on whether the retrieval was successful, session identification number.

Purpose of processing

Engel & Völkers, as a responsible authority,

processes the personal data of website users for the following purposes:

●    Fulfilment of user’s requests (legal basis is contract performance and the legitimate interest of Engel & Völkers in transferring contact requests within the Engel & Völkers Group to the appropriate company. The above “Engel & Völkers Group” comprises Engel & Völkers AG and its domestic and foreign associated companies in terms of the German Companies Act Sec. 15 ff, and the (master) licensees affiliated with this group of companies. A current listing of these licensees can be obtained here: https://www.engelvoelkers.com/de/unternehmen/standorte/);

●    The forwarding of e-mail newsletters on the company’s own offers and advertising by the company or third parties to the legally permissible extent or based on consent. (Legal basis is the legitimate interest of Engel & Völkers in direct marketing, providing this is in accordance with the data protection and competition rules);

●    Analysis of the website for determining user behaviour. (Legal basis is the legitimate interest of Engel & Völkers in analysing user behaviour on our website for the purpose of continuously improving this or adapting it to the interests of our users);

●    Identification and possible blocking of users who have installed a so-called adblocker and who thereby block advertising. (Legal basis is the legitimate interest of Engel & Völkers of providing users who do not block advertising with wholly or partially web-financed offers);

●    In order to prevent fraudulent activities or misuse on the website or in connection with the website and to observe the legal stipulations for safe websites. (Legal basis is the legitimate interest of Engel & Völkers in remedying errors, guaranteeing system security and identifying impermissible access or access attempts.)

The legal basis for the processing of personal data is GDPR Article 6(1)(a), if the processing is based on consent, Article 6(1)(b) if the basis for processing is a contractual relationship and Article 6(1)(f) if the basis is the legitimate interests of Engel & Völkers.

processes the personal data of property app users for the following purposes:

●      Fulfilment of the requests of the app users (legal basis of the data collection is the consent of the user in accordance with Art. 6(1)(a) EU General Data Protection Regulation (GDPR)). Analysis of the property app to determine usage behaviour (legal basis is the legitimate interest of Engel & Völkers in analysing user behaviour in our property app for the purpose of continuously improving this or adapting it to the interests of our users);

Nature of supply of personal data and consequences of objection

The personal data is voluntarily provided by users. They may freely decide whether to make personal data available to Engel & Völkers and may subsequently withdraw their consent from the processing of personal data which have already been made available. Withdrawal may mean that the Engel & Völkers website is no longer usable.

Processing methods

Users’ personal data may only be processed in case of need and processing will be performed electronically only, in particular by way of: gathering, registration, organisation, storage, consultancy, processing, amendment, selection, extraction, comparison, use, interconnection, access and communication, blocking, deletion and destruction of the data. Processing may be carried out electronically or non-electronically.

Access to data

The personal data is processed by Engel & Völkers and (in respect of individual items) particularly by

●    Employees (permanent employees such as job-holders and independent property consultants) and consultants authorised to administer the website and property app and provide the associated services;

●    Third-party supplier companies (e.g. IT service providers, hosting providers, etc.) to which Engel & Völkers has outsourced processing services as part of a job processing agreement.

Information about the data

As the responsible authority we are able to provide information about your personal data. However, this information may only be given for the following reasons:

·       In the case of fulfilment of legal obligations or obligations arising from regulations and guidelines under national or European laws.

·       For defence in court in the case of a legal dispute.

Disclosure of data

If your query relates to offers from other companies of the Engel & Völkers Group, Engel & Völkers transfers the personal data entered by you in this case to the respective company from the Engel & Völkers Group with your prior consent or on the basis of its legitimate interests.[A10]  Other than this, your personal data will not be disclosed by Engel & Völkers.

Disclosure of data in non-EEA countries

In principle, Engel & Völkers does not transfer personal data to non-EEA countries without your consent. The servers used by Engel & Völkers are located within the European Union.

If your query relates to companies of the Engel & Völkers Group outside the European Union, we communicate your data under your consent.

In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, Engel & Völkers will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Commission) are agreed with each service provider, unless Engel & Völkers can invoke other legal grounds for the transfer of personal data.

Saving and deleting of data

Engel & Völkers saves personal data for the time necessary for achieving the purposes for which the data was gathered and processed, including any storage period stipulated under the applicable legislation (e.g. retention of bookkeeping vouchers) and in any case for a maximum of 24 months [A11] after the personal data was gathered.

Use of cookies

Use of cookies on the website

In order to improve website browsing, Engel & Völkers uses “cookies”. Cookies are small text files, generally consisting of letters and numbers, stored on the user’s web browser on their PC and containing pseudonymised data. Cookies allow a website to recognise the user’s computer in order to follow searches made on several pages of a website and to identify users who return to a website. Cookies may have technical, analytical or profiling purposes.

The direct and indirect cookies used by Engel & Völkers are summarised here: https://www.engelvoelkers.com/en-de/privacy-policy-ag/doc/ev_cookies_lp.pdf.

The website uses the following technical cookies:

For storing language selection _icl_visitor_lang_js, _icl_current_language, evlocale.For storing selection of measuring units engelundvoelkersconfig.For storing last search requests LAST_SEARCH.For storing the watchlist ID watchlist_id.For storing test reference within AB tests user_ab.For storing references to distributed systems in load balancers BIGipServergroup-rz-webfe-prod.

Engel & Völkers informs users that they may deactivate or remove cookies in their web browser by following the instructions on the following links:

●      Internet Explorer ((https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies).

●      Mozilla Firefox (https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored).

●      Safari (https://support.apple.com/kb/PH19214?viewlocale=en_US&locale=de_DE).

The website also uses analytical cookies set by third-party providers, e.g. Google (see also provisions on use of analysis programs and tracking tools) and Adroll (https://www.adroll.com/de-DE/about) /Privatsphäre) and Haufe (https://de.onlinehelp.umantis.com/index.php/Cookies).

In more detail:

a)       Google Analytics

Engel & Völkers uses the web analytics service Google Analytics from Google Inc. (“Google”) for analysing the use of websites. The information generated by cookies about the use of websites is generally transferred to a Google server in the USA and stored there. Engel & Völkers uses Google Analytics solely with the extension "ga ('set', 'anonymizeIp', true)", in order to ensure that IP addresses are only processed in a shortened version and in order to prevent direct references to individual persons. Google may transfer data to third parties if this is prescribed by law or if third parties process these data on behalf of Google. Google will not publish the IP address of the user in connection with other Google data. Users may at any time prevent the recording and storage of data by Google Analytics, by installing a Google-approved browser plug-in which can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

b)       Universal Analytics

Engel & Völkers uses the Universal Analytics functions provided by Google. These functions allow Engel & Völkers to record and analyse socio-demographic data about users by means of a Google ID (if available) and by means of cookies generated by Google from advertising contents (DoubleClick). If a Google ID is available, the data controller will be able to record this data across all devices (e.g. if users have both a smartphone and a PC) for analysing visitor flows across all devices. Users may at any time prevent the recording and storage of data by Google Analytics by installing a Google-approved browser plug-in which can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

This website does not use profiling cookies.

Use of cookies and other tracking in the Property App

Engel & Völkers needs statistical information on the use of the Property App to make it more user-friendly. For this purpose, Engel & Völkers deploys the following analysis tools. The providers of the tools process data, where personal data are processed, as a processor in accordance with the instructions of Engel & Völkers.

To find out which other cookies the Property App uses click here: https://www.engelvoelkers.com/en-de/privacy-policy-ag/doc/ev_cookies_lp.pdf.

Google Analytics

Google Analytics is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). We use Google Analytics with the additional feature offered by Google to anonymise IP addresses: In this case, Google's IP address is usually already shortened within the EU and only in exceptional cases in the US and in any case only saved in abbreviated form. The privacy policy can be viewed here: https://privacy.google.com/businesses/processorterms/

                               

If you want to opt out of Google Analytics tracking, go to your system settings and disable Google Analytics access in the Tracking section of the “Engel & Völkers Property Search” app.

If you want to opt out of tracking Google Analytics on Android, go to the app settings and disable Google Analytics access.

HockeyApp

HockeyApp is provided by Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). We use HockeyApp for error analyses and to improve the property app. If it crashes, the user may agree to submit a crash report to HockeyApp. A crash report includes information about the crash date and time, the affected software module, the operating system and language used, and the device type and IP address. The crash report will only be sent to HockeyApp once this has been specifically approved. The information contained in the crash report may be partially processed in the United States. HockeyApp is a service from Microsoft. Legal information about it can be found here: 

https://azure.microsoft.com/de-de/support/legal/.

The privacy policy can be viewed here: 

https://www.microsoft.com/de-de/privacystatement/OnlineServices/Default.aspx

Crashlytics

Crashlytics is an analysis tool offered and operated by Crashlytics Inc., based in Cambridge, MA, USA. Crashlytics generates crash reports, i.e. reports about malfunctions or failures of the app, where and in which context these have occurred, how many users of the app are affected, etc. Engel & Völkers uses these reports to detect malfunctions or failures to be able to react faster, more purposefully and more efficiently in the interests of the users and to be able to improve the app technically. For this purpose, Crashlytics, together with the user’s Symphony-related app ID, which can be deleted at any time, records data on the crash and on general data of the respective IT environment (in particular on the used device, the mobile service provider and the operating system). If personal or pseudonymous data is included, Crashlytics will delete it within seven days. This information will give Crashlytics and subsequently Engel & Völkers insight into whether and how the app works and is used, especially the malfunctions and failures that occur. Further information is available at try.crashlytics.com/terms/privacy-policy.pdf.

Links to social media pages

This website contains links to the main social media network sites (e.g. Facebook and Twitter). These are not embedded social media plug-ins, but a link through which no personal data is transmitted to the social media operators.

Rights of persons concerned

You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Furthermore, on certain conditions, you are entitled, at any time, to object to data processing in the future, to limit it or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.

In summary, you have a right to

-       information,

-       correction,

-       deletion (or to be forgotten),

-       limitation of processing,

-       data portability,

-       objection to the processing of your personal data,

-       complaint to the supervisory authorities.

Please note that your right to deletion is subject to certain restrictions. For instance we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.

To exercise the above rights and to request information, users may write to the following e-mail address hongkongmmc@engelvoelkers.com[A12]  or postal address Engel & Völkers VJI Limited, [A13] Shop A, 95 Caine Road, Mid Level West, Hong Kong. Similarly, users may at any time withdraw consent to, correct and delete the processing of their data.

Contacts

The responsible authority for processing of data is Engel & Völkers VJI Limited, [A14] Shop A, 95 Caine Road, Mid Level West, Hong Kong. In the event of questions regarding our data processors, we are happy to make a current list of these available to you.

If you have a complaint regarding the way that we process your data, you have the opportunity to submit a complaint to the supervisory authority. This is: 

Free and Hanseatic City of Hamburg

Hamburg’s representative for data protection and freedom of information

Prof. Dr. Johannes Caspar

Kurt-Schumacher-Allee 4, 20097 Hamburg

Mailbox@datenschutz.hamburg.de[A15] 

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