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How Your Offer Letter Can Help You Get The Home You Want, Even If You Aren’t The Highest Bidder

Hong Kong - Winning Property Buy Offer Letter

We all know that finding the dream home is not easy. Finding a choice property to investment can also be pretty challenging. Sometimes the process could take months. You find yourself visiting up to 20, 30, 40 properties with not one that is appealing to you. The journey can be defeating. But what happens when you finally lay eyes on that one real estate property you just cannot let go of? The problem is, lots of other people probably feel the exact same way you do. After all, good properties are not easy to come by. It’s all comes down to timing and luck a lot of the time. The thing with good products is that they are highly sought after, and for good reason. People want them because they offer a value that other lesser products do not have. Have you ever tried to get your hands on a new big product launch? Take the iPhone for example, people will fight tooth and nail to get their hands on one as soon as these hot commodities come out on the market. Why? Because they offer a certain degree of luxury lifestyle, and everyone wants to get a piece of it. Hot commodities often equate to fierce competition and the real estate market is no stranger to that. A home that is hot on the market will be sought after by other interested buyers. In such a competitive type of environment, how can you make yourself stand out? 

Here comes the secret weapon: An Offer Letter.

Yes, you heard us right. We are looking beyond just money now, because sometimes money can only get you so far when the competing offers are too close to your own. What if the asking price is beyond your reach? Most people will be deterred by an asking price that is beyond what they are capable of affording, but there are always the outliers. These are the exceptions to the rule. You won’t know if you can win a bid unless you try right? In these extreme cases, your best bet is to try writing a killer offer letter that can knock the seller’s socks off. This is your one chance to leave an impressionable memory with the seller and persuade him/her to sell the home to you over all the other offers.  Sometimes, writing an authentic personal letter to the seller could sway their decision. This often works better with a personal home purchase over an investor who is just making the rounds to purchase up property for a real estate portfolio.

Typically, in the real estate market, the way to get noticed is to make the highest offer in an attempt to win a bid on a property. Whoever throws out the highest price wins. That’s generally the rule, not the exception. Sometimes this works,  sometimes it doesn’t. What happens when a seller is faced with two very similar offers? The numbers start to look the same after a while, and a skillfully written offer can sometimes tip the scales toward your side of the bid. 

A home is a very personal investment — for both buyers and sellers. After all, there’s sentimental value attached to a person’s home. You have invested time in to personalizing it, taking care of it, and building memories there, nurturing relationships with their neighbors and neighborhood, so naturally there’s bound to be some degree of attachment to the place. When you put it up on the market for sale, you aren’t just selling a real estate property. You are selling a piece of your life, your memories, your feelings, and those emotions can often times outweigh the monetary profits. If you have ever watched real estate reality shows, you know how often emotions come in to play during these critical decision making times. Financial gain doesn’t always trump emotions, which is why you can actually sway a seller’s decision when you write a genuine letter that (hopefully) speaks to the seller’s heart. There is power in the perfect real estate offer letter, but only if and when it is done ethically. We are not advocating that you fictionalize your life to create some sob story to tug at the seller’s heartstrings. You should only do it if it’s honest, authentic, personable and concise. If you can emotionally connect with the seller in some way, it can make a huge difference in the way they view your offer. Your offer letter might make a personal connection, or it might not. It’s all very circumstantial, but an offer letter is with the right bid is better than no offer letter at all. It’s important to keep in mind that an offer letter alone is not a done deal to helping you win the home, because it needs to be complemented with the right competitive package for it to be a full-packaged and reasonable offer. 

At the end of the day, most sellers want top dollar and a quick sale on their home, so you need to offer them a good deal regardless. You cannot offer them something ridiculously low compared to their asking price and hope that an offer letter will land you the home. That’s just not realistic. Appealing the seller’s emotional side during a transaction only works if you also approach them with the reasonable numbers. What a good offer letter does is reassure the seller that you will treasure their home, and maybe that will be the small detail that gives you an edge over the other competing buyers who are only attracting with the dollar signs. Especially when there are multiple offers on the table, you want to use an offer letter to make yourself stand out from the crowd. It helps to humanize the process, rather than just dealing with cold, hard cash.

How do you write a winning offer letter to a seller — one that will put you securely on the winning side?  We have put together some templates of how you can write a good offer letter in the examples given below:

Tell the seller who you are and Craft your offer letter around what you learned at the home viewing

Building your offer around what you learned at the property showing shows that you genuinely cared enough to notice the big and small details about the home. As offer letters become more and more common, you might not be the only bid that is partnered with a letter, therefore it’s crucial that you make yours stand out all the more. Think of it like a resume or CV when applying for a competitive job. You want to craft your letter in such a way that it doesn’t just blend in with the masses. A good way to do is by telling the sellers what you love about the home. By detailing the things you noticed in the home, it shows that you paid attention and this isn’t just another regular bid to you. Don’t just tell you sellers you want their home. Go one step further and tell them why you want it. Is it the beautifully designed outdoor patio, the state-of-the-art kitchen, the stunning closet-spaces, the cozy living room or something else that made you say, “I must live here!”? Whatever it is, you want to make sure the sellers know. They will be appreciative that you noticed the effort they put in to designing their home and be flattered to hear what you liked most about it.

Example Template: 

Dear Seller,

My fiancé and I have been searching for months for the perfect home where we can start our new life as a married couple. After seeing a number of properties that have not resonated with us, you can imagine our pleasant surprise when we finally came upon your beautiful home. We were delighted (to say the least). It felt like home when we walked in to your house. The feeling of warmth when we walked in was so lovely, we could really envision ourselves living there as we build our new family. I could picture our Siberian Husky napping in the cozy living room, my fiancé cooking up a feast in your stunning kitchen, and myself working in the home office that you have crafted so nicely. It truly was a pleasure to finally stumble upon our dream home. It is apparent that you put a lot of love and attention in to making the place a real home. It is in such great shape. 

My fiancé and I have been dating for five years, and are getting married in three months. I am an entrepreneur with a number of successful businesses and my fiancé is a creative director at a marketing firm. We work very hard but we both homebodies. Home is where we crave to be. My fiancé absolutely loves to cook and she fell head over heels in love with your kitchen. She said it was the best kitchen she had ever seen! I’m spend a large chunk of my time working from home as an entrepreneur and I cannot tell you what a dream your home office is. I would love to have a space like that to work in everyday. As I’ve mentioned already, we have a very dog, a Siberian Husky by the name of Zara. We are looking to get another dog and possibly a cat as well. We noticed during the initial visit that you also have a number of pets yourself. It looks like a dream home for both animals and humans! Your home has just the right amount of space to ensure that we can provide a safe and loving home for children and pets, which we love. The neighborhood is wonderful too. We took a long stroll around, and we just adore the area. We have visited homes at a dozen of neighborhoods in the city but we really felt like we belonged here when we visited even for the first time. 

Why it works: By using the information you discover at the home viewing, you can then customize a personal offer letter that directly and specifically addresses the home’s uniqueness to you. It shows that you care for and respect their memories. Talk about why you love the kitchen — is it because you like to cook? Talk about why you love the home office — is it because you work from home? The offer letter uses enthusiastic, positive, and personal language that makes the seller feel warm and comfortable. The buyers also reassure the sellers by explaining who they are, and what their specific plans were for moving in to the home. The buyer letter also connects with the seller on an emotional level by talking about their mutual love for animals. 

Explain why your offer is what it is 

An offer letter should be written from a place of honesty, as it really is the best policy. Don’t just fake it and tell the seller what you think they want to hear — people can usually see through the lies. It’s important to be transparent, but expressive. Sentiment can produce positive results, and a heartfelt letter that comes from a place of genuineness is the best route to go. Sellers are people too and you want to humanize the process so that they don’t just see you as a piece of paper. 

Example Template:

We currently live in an apartment in the heart of the city, but we have known for a long time that when we got married, we would want to relocate to a more spacious home fit for a family in a less congested neighborhood. We have been searching endlessly for a place that could accommodate our love for animals and our plans to have children soon. Hence why we started searching for homes in your neighborhood. We have to say, we visited a number of other homes in and around this neighborhood and none of them came close to yours. We have to be transparent with you as we understand that your asking price is (X amount). We completely understand why your home is listed at that price as it really is the most beautiful home we have come across. Although your home is listed on the market as just slightly out of our price range, it stood out so much to us that we could not just let it go without saying something. Due to our budget constraints as a young couple just starting out, we have had a lot of expenses to pay for — with the wedding, preparation for our first child…and so on. We have been house-hunting for the past year, and this is the first and only home we have actually been interested in. We do realize that you are asking for (X amount) but respectfully hope that you would consider our offer of (X-offer amount). We hope that you don’t look at our offer as disrespectful as this is truly the max amount that we can afford at this time. 

We hope that you will consider our offer at this time, and if not, in the event that something changes in the future, we hope that you will keep us in mind as a potential owner of your lovely home. Thank you very much for your consideration, and if you have any questions, please feel free to contact us at...

Sincerely,

{Names}

Why it works:

This template works because the prospective buyers are honest and upfront about their financial situation. They are transparent about how much they are willing to offer. They continue to explain that they know and understand why the home's listed market price is what it is by complimenting the seller on what a beautiful home it is. The prospective buyers respectfully explain the reason for why their offer is lower than the asking price listed. They also explain again how much landing that home would mean to them. The prospective buyer writes in a way that connects with the seller on a deeper emotional level, and makes the request in a respectful manner. By being transparent about their situation, the buyers give some personal details about themselves to paint them as more than just numbers on a piece of paper. They humanize the process. 

Make a connection with the seller

Relating to the seller is one of the most important things you can do in an offer letter. In the examples given above, you see how the prospective buyers don’t just jump right in and say they want the house. They tell the seller who they are and give the seller a glimpse in to their life. They make connections with the seller to demonstrate what they have in common and why the house would be perfect for them.

Example Template:

There are no words to describe the way we felt when we first walked in to your home. You know how they say you know when you know? Well, we knew! We have seen hundreds of homes by now, but none like yours. From the moment we pulled in to the neighborhood, to reaching your home, we appreciated the beautiful details that you have put in to building this place. We can imagine spending our days and nights here, enjoying the ocean views, and away from the busy lifestyle of the city life that we have come to be all too familiar with. I gather that much like us, you prefer to live in a place of serenity, a place that is far removed from the going ons of the city. 

We noticed the immaculate details you put in to your home. It was so impressive to see that someone in this day and age still cares for such details in aesthetics and design. The stunning door frames, the door handles, the railings on the staircases…everything in your home has so much character and history. I have never seen a home where every corner, every niche is lavished with so much attention. We love the Sino-Portuguese influence of the designs. My fiancé could not stop talking about your patio and the majestic Roman-style arched columns surrounding the swimming pool, the turquoise mosaic tiles, and the hanging foliage. We both have a great love for art, design, and culture. We actually met in Italy when we both studied art history and design there, so pardon us for the excitement over the design of your spectacular home. We are so in love.

As we continued our tour through the rest of your home, we couldn’t help but notice that you have a high-ceiling room made in to a grand library. Ever since we have talked about getting married, we knew we wanted a grand library in our home. We are both avid readers and have a great love for books. 

Every part of your home spoke out to us and that is why we humbly come to you to present you with our offer. Please know that if you accept our offer, we will surely keep the home just as it is and continue with the legacy and love that you have put into it. We wouldn’t want to change anything. It is what we envisioned our dream home would be like. 

Why it works:

This offer letter works because the prospective buyers uses specific examples in the home to call out similarities in their own likes and the seller’s clear passion for art and design. Common interests can make all the difference with home sellers, but remember not to lie! Often with homeowners, the emotional attachment is so strong that they only want to pass their home on to someone who would appreciate it just as much. They would be afraid to tell the home to someone who would just tear it down and destroy everything they built. The prospective buyer speaks from the heart by keeping it sincere and relatable. You don’t want to come off as a phony and that you are just making things up. If you really cannot relate to the seller in any way, it’s better that you don’t say anything. But if there are things that you find you can make a connection with, then do so in a genuine way. Do not over exaggerate. Do not use all caps and an overboard of exclamation marks — it will come off as too much and possibly backfire as a turnoff. 

A final note...

How you craft your offer letter could win or lose you the home. A good offer letter is a very vital component of the negotiation process. Your best chance to win over sellers is when your letter stands out in a positive way, by being respectful, honest, personable, and concise. Avoid going off on a tangent and being overly emotional in your letter, which can evoke a negative response from the seller. Sellers are probably dealing with more than just one applicant at the same time, so you don’t want to be long-winded and waste the seller’s time. Think of your offer letter as your one chance to make a personal connection with the seller. Do not just copy templates of what other people do because every case is different. Add your own personal touch and make it unique. If you are up against better bid offers, an excellently written offer letter could put the odds in your favor. 

Have you ever written or received a great offer letter? We would love to hear your experience, story and tips. Have you fallen in love with a home and want to secure a win? Let our team at Engel & Volkers assist you to land that dream home of yours. 

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This data protection information applies to the use of the website https://www.engelvoelkers.com/hongkong/ (hereinafter referred to as “website”) and the Property Search App, a mobile application for property searches (hereinafter referred to as “property app”) and is valid from 25 May 2018.

The following information applies to both the website and the property app, unless expressly stated otherwise.

 

Engel & Völkers VJI Limited in its function of responsible authority (hereinafter also referred to as “Engel & Völkers”) informs its users that

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If your query relates to offers from other companies of the Engel & Völkers Group, Engel & Völkers transfers the personal data entered by you in this case to the respective company from the Engel & Völkers Group with your prior consent or on the basis of its legitimate interests.[A10]  Other than this, your personal data will not be disclosed by Engel & Völkers.

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Engel & Völkers saves personal data for the time necessary for achieving the purposes for which the data was gathered and processed, including any storage period stipulated under the applicable legislation (e.g. retention of bookkeeping vouchers) and in any case for a maximum of 24 months [A11] after the personal data was gathered.

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https://azure.microsoft.com/de-de/support/legal/.

The privacy policy can be viewed here: 

https://www.microsoft.com/de-de/privacystatement/OnlineServices/Default.aspx

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You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Furthermore, on certain conditions, you are entitled, at any time, to object to data processing in the future, to limit it or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.

In summary, you have a right to

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-       deletion (or to be forgotten),

-       limitation of processing,

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-       objection to the processing of your personal data,

-       complaint to the supervisory authorities.

Please note that your right to deletion is subject to certain restrictions. For instance we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.

To exercise the above rights and to request information, users may write to the following e-mail address hongkongmmc@engelvoelkers.com[A12]  or postal address Engel & Völkers VJI Limited, [A13] Shop A, 95 Caine Road, Mid Level West, Hong Kong. Similarly, users may at any time withdraw consent to, correct and delete the processing of their data.

Contacts

The responsible authority for processing of data is Engel & Völkers VJI Limited, [A14] Shop A, 95 Caine Road, Mid Level West, Hong Kong. In the event of questions regarding our data processors, we are happy to make a current list of these available to you.

If you have a complaint regarding the way that we process your data, you have the opportunity to submit a complaint to the supervisory authority. This is: 

Free and Hanseatic City of Hamburg

Hamburg’s representative for data protection and freedom of information

Prof. Dr. Johannes Caspar

Kurt-Schumacher-Allee 4, 20097 Hamburg

Mailbox@datenschutz.hamburg.de[A15] 

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This data protection information applies to the use of the website https://www.engelvoelkers.com/hongkong/ (hereinafter referred to as “website”) and the Property Search App, a mobile application for property searches (hereinafter referred to as “property app”) and is valid from 25 May 2018.

The following information applies to both the website and the property app, unless expressly stated otherwise.

 

Engel & Völkers VJI Limited in its function of responsible authority (hereinafter also referred to as “Engel & Völkers”) informs its users that

by using the website, personal data about them will be processed, in particular:

●    personal data (e.g. e-mail address, first name, surname, title, address, telephone number – in the following “Data” or “Personal data”) provided by users at the time of registration on the website (e.g. in connection with contact requests and mailing of newsletters);

●    personal data transferred from the user’s internet browser each time the user accesses the website is stored within log files, also known as server logs. This data comprises: IP address (Internet protocol address) of the accessing computer; name of the accessed site; date and time of access; related URL from which the user accesses the site; number of transferred data items; status report of successful access; session ID number.

by using the property app, personal data about them will be processed, in particular:

●    e-mail address, first name, surname, title, address, telephone number provided by users at the time of sending an enquiry;

●    Whenever the app is accessed, the usage data of the respective app user is saved. This data comprises: operating system used and, if applicable, the browser type, current language setting of the smartphone, information about the Internet service provider of the user, name of the retrieved page and, if applicable, the origin page, date and time of retrieval, amount of data transmitted, status report on whether the retrieval was successful, session identification number.

Purpose of processing

Engel & Völkers, as a responsible authority,

processes the personal data of website users for the following purposes:

●    Fulfilment of user’s requests (legal basis is contract performance and the legitimate interest of Engel & Völkers in transferring contact requests within the Engel & Völkers Group to the appropriate company. The above “Engel & Völkers Group” comprises Engel & Völkers AG and its domestic and foreign associated companies in terms of the German Companies Act Sec. 15 ff, and the (master) licensees affiliated with this group of companies. A current listing of these licensees can be obtained here: https://www.engelvoelkers.com/de/unternehmen/standorte/);

●    The forwarding of e-mail newsletters on the company’s own offers and advertising by the company or third parties to the legally permissible extent or based on consent. (Legal basis is the legitimate interest of Engel & Völkers in direct marketing, providing this is in accordance with the data protection and competition rules);

●    Analysis of the website for determining user behaviour. (Legal basis is the legitimate interest of Engel & Völkers in analysing user behaviour on our website for the purpose of continuously improving this or adapting it to the interests of our users);

●    Identification and possible blocking of users who have installed a so-called adblocker and who thereby block advertising. (Legal basis is the legitimate interest of Engel & Völkers of providing users who do not block advertising with wholly or partially web-financed offers);

●    In order to prevent fraudulent activities or misuse on the website or in connection with the website and to observe the legal stipulations for safe websites. (Legal basis is the legitimate interest of Engel & Völkers in remedying errors, guaranteeing system security and identifying impermissible access or access attempts.)

The legal basis for the processing of personal data is GDPR Article 6(1)(a), if the processing is based on consent, Article 6(1)(b) if the basis for processing is a contractual relationship and Article 6(1)(f) if the basis is the legitimate interests of Engel & Völkers.

processes the personal data of property app users for the following purposes:

●      Fulfilment of the requests of the app users (legal basis of the data collection is the consent of the user in accordance with Art. 6(1)(a) EU General Data Protection Regulation (GDPR)). Analysis of the property app to determine usage behaviour (legal basis is the legitimate interest of Engel & Völkers in analysing user behaviour in our property app for the purpose of continuously improving this or adapting it to the interests of our users);

Nature of supply of personal data and consequences of objection

The personal data is voluntarily provided by users. They may freely decide whether to make personal data available to Engel & Völkers and may subsequently withdraw their consent from the processing of personal data which have already been made available. Withdrawal may mean that the Engel & Völkers website is no longer usable.

Processing methods

Users’ personal data may only be processed in case of need and processing will be performed electronically only, in particular by way of: gathering, registration, organisation, storage, consultancy, processing, amendment, selection, extraction, comparison, use, interconnection, access and communication, blocking, deletion and destruction of the data. Processing may be carried out electronically or non-electronically.

Access to data

The personal data is processed by Engel & Völkers and (in respect of individual items) particularly by

●    Employees (permanent employees such as job-holders and independent property consultants) and consultants authorised to administer the website and property app and provide the associated services;

●    Third-party supplier companies (e.g. IT service providers, hosting providers, etc.) to which Engel & Völkers has outsourced processing services as part of a job processing agreement.

Information about the data

As the responsible authority we are able to provide information about your personal data. However, this information may only be given for the following reasons:

·       In the case of fulfilment of legal obligations or obligations arising from regulations and guidelines under national or European laws.

·       For defence in court in the case of a legal dispute.

Disclosure of data

If your query relates to offers from other companies of the Engel & Völkers Group, Engel & Völkers transfers the personal data entered by you in this case to the respective company from the Engel & Völkers Group with your prior consent or on the basis of its legitimate interests.[A10]  Other than this, your personal data will not be disclosed by Engel & Völkers.

Disclosure of data in non-EEA countries

In principle, Engel & Völkers does not transfer personal data to non-EEA countries without your consent. The servers used by Engel & Völkers are located within the European Union.

If your query relates to companies of the Engel & Völkers Group outside the European Union, we communicate your data under your consent.

In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, Engel & Völkers will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Commission) are agreed with each service provider, unless Engel & Völkers can invoke other legal grounds for the transfer of personal data.

Saving and deleting of data

Engel & Völkers saves personal data for the time necessary for achieving the purposes for which the data was gathered and processed, including any storage period stipulated under the applicable legislation (e.g. retention of bookkeeping vouchers) and in any case for a maximum of 24 months [A11] after the personal data was gathered.

Use of cookies

Use of cookies on the website

In order to improve website browsing, Engel & Völkers uses “cookies”. Cookies are small text files, generally consisting of letters and numbers, stored on the user’s web browser on their PC and containing pseudonymised data. Cookies allow a website to recognise the user’s computer in order to follow searches made on several pages of a website and to identify users who return to a website. Cookies may have technical, analytical or profiling purposes.

The direct and indirect cookies used by Engel & Völkers are summarised here: https://www.engelvoelkers.com/en-de/privacy-policy-ag/doc/ev_cookies_lp.pdf.

The website uses the following technical cookies:

For storing language selection _icl_visitor_lang_js, _icl_current_language, evlocale.For storing selection of measuring units engelundvoelkersconfig.For storing last search requests LAST_SEARCH.For storing the watchlist ID watchlist_id.For storing test reference within AB tests user_ab.For storing references to distributed systems in load balancers BIGipServergroup-rz-webfe-prod.

Engel & Völkers informs users that they may deactivate or remove cookies in their web browser by following the instructions on the following links:

●      Internet Explorer ((https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies).

●      Mozilla Firefox (https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored).

●      Safari (https://support.apple.com/kb/PH19214?viewlocale=en_US&locale=de_DE).

The website also uses analytical cookies set by third-party providers, e.g. Google (see also provisions on use of analysis programs and tracking tools) and Adroll (https://www.adroll.com/de-DE/about) /Privatsphäre) and Haufe (https://de.onlinehelp.umantis.com/index.php/Cookies).

In more detail:

a)       Google Analytics

Engel & Völkers uses the web analytics service Google Analytics from Google Inc. (“Google”) for analysing the use of websites. The information generated by cookies about the use of websites is generally transferred to a Google server in the USA and stored there. Engel & Völkers uses Google Analytics solely with the extension "ga ('set', 'anonymizeIp', true)", in order to ensure that IP addresses are only processed in a shortened version and in order to prevent direct references to individual persons. Google may transfer data to third parties if this is prescribed by law or if third parties process these data on behalf of Google. Google will not publish the IP address of the user in connection with other Google data. Users may at any time prevent the recording and storage of data by Google Analytics, by installing a Google-approved browser plug-in which can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

b)       Universal Analytics

Engel & Völkers uses the Universal Analytics functions provided by Google. These functions allow Engel & Völkers to record and analyse socio-demographic data about users by means of a Google ID (if available) and by means of cookies generated by Google from advertising contents (DoubleClick). If a Google ID is available, the data controller will be able to record this data across all devices (e.g. if users have both a smartphone and a PC) for analysing visitor flows across all devices. Users may at any time prevent the recording and storage of data by Google Analytics by installing a Google-approved browser plug-in which can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

This website does not use profiling cookies.

Use of cookies and other tracking in the Property App

Engel & Völkers needs statistical information on the use of the Property App to make it more user-friendly. For this purpose, Engel & Völkers deploys the following analysis tools. The providers of the tools process data, where personal data are processed, as a processor in accordance with the instructions of Engel & Völkers.

To find out which other cookies the Property App uses click here: https://www.engelvoelkers.com/en-de/privacy-policy-ag/doc/ev_cookies_lp.pdf.

Google Analytics

Google Analytics is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). We use Google Analytics with the additional feature offered by Google to anonymise IP addresses: In this case, Google's IP address is usually already shortened within the EU and only in exceptional cases in the US and in any case only saved in abbreviated form. The privacy policy can be viewed here: https://privacy.google.com/businesses/processorterms/

                               

If you want to opt out of Google Analytics tracking, go to your system settings and disable Google Analytics access in the Tracking section of the “Engel & Völkers Property Search” app.

If you want to opt out of tracking Google Analytics on Android, go to the app settings and disable Google Analytics access.

HockeyApp

HockeyApp is provided by Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). We use HockeyApp for error analyses and to improve the property app. If it crashes, the user may agree to submit a crash report to HockeyApp. A crash report includes information about the crash date and time, the affected software module, the operating system and language used, and the device type and IP address. The crash report will only be sent to HockeyApp once this has been specifically approved. The information contained in the crash report may be partially processed in the United States. HockeyApp is a service from Microsoft. Legal information about it can be found here: 

https://azure.microsoft.com/de-de/support/legal/.

The privacy policy can be viewed here: 

https://www.microsoft.com/de-de/privacystatement/OnlineServices/Default.aspx

Crashlytics

Crashlytics is an analysis tool offered and operated by Crashlytics Inc., based in Cambridge, MA, USA. Crashlytics generates crash reports, i.e. reports about malfunctions or failures of the app, where and in which context these have occurred, how many users of the app are affected, etc. Engel & Völkers uses these reports to detect malfunctions or failures to be able to react faster, more purposefully and more efficiently in the interests of the users and to be able to improve the app technically. For this purpose, Crashlytics, together with the user’s Symphony-related app ID, which can be deleted at any time, records data on the crash and on general data of the respective IT environment (in particular on the used device, the mobile service provider and the operating system). If personal or pseudonymous data is included, Crashlytics will delete it within seven days. This information will give Crashlytics and subsequently Engel & Völkers insight into whether and how the app works and is used, especially the malfunctions and failures that occur. Further information is available at try.crashlytics.com/terms/privacy-policy.pdf.

Links to social media pages

This website contains links to the main social media network sites (e.g. Facebook and Twitter). These are not embedded social media plug-ins, but a link through which no personal data is transmitted to the social media operators.

Rights of persons concerned

You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Furthermore, on certain conditions, you are entitled, at any time, to object to data processing in the future, to limit it or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.

In summary, you have a right to

-       information,

-       correction,

-       deletion (or to be forgotten),

-       limitation of processing,

-       data portability,

-       objection to the processing of your personal data,

-       complaint to the supervisory authorities.

Please note that your right to deletion is subject to certain restrictions. For instance we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.

To exercise the above rights and to request information, users may write to the following e-mail address hongkongmmc@engelvoelkers.com[A12]  or postal address Engel & Völkers VJI Limited, [A13] Shop A, 95 Caine Road, Mid Level West, Hong Kong. Similarly, users may at any time withdraw consent to, correct and delete the processing of their data.

Contacts

The responsible authority for processing of data is Engel & Völkers VJI Limited, [A14] Shop A, 95 Caine Road, Mid Level West, Hong Kong. In the event of questions regarding our data processors, we are happy to make a current list of these available to you.

If you have a complaint regarding the way that we process your data, you have the opportunity to submit a complaint to the supervisory authority. This is: 

Free and Hanseatic City of Hamburg

Hamburg’s representative for data protection and freedom of information

Prof. Dr. Johannes Caspar

Kurt-Schumacher-Allee 4, 20097 Hamburg

Mailbox@datenschutz.hamburg.de[A15] 

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