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The Real Estate Success Story of Luis Gonell

The story of Luis Gonell, Real Estate Advisor from Miami, Florida

Luis Gonell is a career jumper into the real estate business. Since 2016 he is part of the Engel & Völkers network and works in Florida, USA. Today he tells us his real estate success story from the very beginning.


Riccione - The Real Estate Success Story of Luis Gonell

The early days, from the Caribbean to Florida, USA

Born in the sunny Dominican Republic, Luis started working when he was only thirteen years old. Whilst his same age friends were playing on the soccer fields, he worked from 8-5 for a local bank during his summer breaks. He already knew, “If you want something, you have to work hard and be willing to sacrifice.” A few years later by an age of sixteen he was working in sales for a suit manufacturing company and dressed up the business men of the country. “This created a desire for me to be on the other side, to be the one buying the suits.”

Luis started reading books of Dale Carnagie, and Arthur C. Clark which taught him how to be economically independent, how to treat people with respect and how important it was to connect to them and build a social network. He started working in one of the top banks of his country, became employee of the year two years in a row and looked after growing in the company to get into a better position. When he applied, the bank gave the job to one of his colleagues who was the company’s vice president’s nephew. From this point on Luis realised, it is not all about being the best, you also sometimes need connections to help you grow.

How to find your dream job

“I knew that I was good at two things, connecting with people and competing athletically at a high level.” By an age of 22 he had met a lot of different people with good positions in the industry. He started working as a sales manager at ESSO Standard oil for several petrol stations, later in a local newspaper but wasn’t happy about the jobs he was working in. In his freetime he was watching the TV show “Million Dollar Agent” with all its pomp and circumstances, and immediately he knew: “That's exactly what I want to do!”

Solving problems in his twenties

Luis knew now what he wanted to do, but he had a problem. He had no knowledge in English and no visa for the United States. But what he had was the drive to get things done! He applied for several college programs and after long days of researching he finally got what he wanted. Once he arrived in the US, he started working as a food runner, service waiter, pool boy and in room service in Naples FL at the Ritz Carlton Hotel. When his visa was about to expire Luis didn't give up. The drive to start as a real estate advisor was still on his mind and his big dream. He worked very hard, but 2009 hits him as hard as a lot of other US citizens but he still wanted to become a successful real estate agent. Unfortunately he lost his job at the Ritz Carlton and had only one week to find a new one. After days of nonstop researching through the web and making about one hundred phone calls, he found a new job at another five star Hotel in Captiva, Florida. But he still didn't do what he actually wanted to. “So I had to find my connections to get into the real estate business”. Moving to Miami with only $120 in his pocket he started working as a tennis teacher. With a lot of training and spending four years of his life on the court, he had over 400 clients between Miami and the Hamptons. The people he trained ranged from founders of top brands to royalty, public figures, actors, singers and up to very high executives. Still he wasn’t doing for what he came for. “I told my clients that I was always on the wrong side of the net, I want to be the gentleman taking the tennis lessons. This is who I am, I always tell what I feel because I am know people love the truth.”

How to get started in real estate business

Now it was time to become a successful real estate agent! Luis started to study for the test, failed a few times but finished and got his license after seven months. He put his license with small companies but none of them fit into what he was looking for.“I wanted to focus on the ultra high end.” One of his tennis clients was part of the acquisition team at Engel & Volkers Miami. He studied the brand and Engel & Völkers was exactly what he was looking for. “Very elegant and focused on exclusive and luxury properties.”

Once Luis joined Engel & Völkers, his English was still not the best and he had to work hard on his language and grammar skills. “This is very important and very hard when you have to communicate by email with high profile clients.” He knew the most important thing is to have a strong core of value and know your market. “So I started to spend all my days and nights learning about every high end building, every floor plan, what the price per foots are, how long properties stay on the market, everything I could…!” 

Nothing comes easy – Challenges for successful real estate agents 

This time Luis quit the job as a tennis teacher and had no income, after failing through multiple deals he realised real estate is not for everyone and you have to be tough. It was his second year with only $2 in his account and 30k in debt, living in a studio apartment. After one year of hard work he closed the biggest penthouse deal at the W hotel for more than $10,2. Mio US Dollar and he set up a record in Miami Dade County for the highest price per square foot ever sold in the year 2017.

The success of the real estate business

In the summer he goes to The Hamptons, Monte Carlo, Cannes & St. Tropez. This is part of his strategy that helps him to grow in the network. “Being part of the Engel & Völkers brand gives you a huge network of international partners and potential clients.”

Now he has regular deals in the high end estate market of Miami. With the money he made in commission, he was able to have another string to one's bow by founding his company, named Gonell Holdings, which manages several luxurious estate assets in South Florida, but he still works actively at Engel & Völkers Coral Gables. Also he just closed in January 2018 the second highest price penthouse ever sold at the W Hotel Miami Beach for $8,7 Mio US Dollar which is the third highest price per square foot ever sold in the years 2017 and 2018. In the same month he closed another deal at the luxury building One Hotel Miami Beach for $5,6 Mio. US Dollar. “These are amazing achievements that can’t be omitted, I think this helps agents to get encouraged and keep on fighting!”

If you are interested to get in contact with Luis Gonell you can find his contact details on the Engel & Völkers Miami website, also you can contact him directly on his Instagram channel

We would like to thank you, Luis, for your time to tell us your story of success with all its ups and downs. Explore more great real estate success stories of the Engel & Völkers network on our YouTube channel.

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Your Engel & Völkers Team
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  • Mr.
  • Mrs.

This Privacy Policy for the use of the website https://www.engelvoelkers.com/en-it/riccione/
(hereinafter referred to as "website") is valid as of 25 May2018.
 
FCF Real Estate srl. in its function as the responsible body (hereinafter referred to as "Engel & Völkers") hereby informs its users that their personally identifiable data will be processed in the following ways when they use the website:
● personal data (e.g. email address, first name, last name, title, address, telephone number - hereinafter referred to as "data" or "personal data") provided by users when registering on the website (e.g. in the context of contact inquiries and newsletter mailing);
● personal data transmitted by users' internet browsers each time they access the website and are stored in log files, also known as server log files. This data includes: IP address (internet protocol address) of the accessing computer; name of the page accessed; date and time of access; referral URL from which the user accesses the page; number of transmitted data; status message for successful access; session ID number.
Purpose of processing
Engel & Völkers as the responsible body processes website users' personally identifiable data for the following purposes:
● to fulfil user inquiries (e.g. handling contact inquiries, handling requests for regular e-newsletters with advertising information regarding property listings from Engel & Völkers) and, in this relation, the exercise of Engel & Völkers Group’s legitimate interests by forwarding the contact requests to the responsible group companies or license partners of Engel & Völkers
● to allow users to register on the website;
● for technical management of the website and its operational functions, including the solving of technical problems, statistical analysis, testing and research;
● to prevent fraudulent activity or abuse on the website or in connection with the website;
● to comply with the requirements of the applicable laws, to protect the security of an individual and the rights and property of Engel & Völkers and to prevent deception or security or technical problems.
The legal basis for the processing of personal data is Art. 6 (1) a), b) and f GDPR. The legitimate interest of Engel & Völkers entails the processing of personal data for direct marketing purposes as well as the interest in the disclosure of your data within the company and the Group pursuant to Art. 6 (1) f) GDPR.
Type of personal data provision and the consequences of refusal
The provision of personal data by the user is voluntary. You can freely decide whether to provide personally identifiable data to Engel & Völkers and you may revoke previously declared consent to the processing of personal data. This revocation may mean that it is no longer possible to use the Engel & Völkers website.
Processing procedures
The users' personally identifiable data only processed where necessary and is done exclusively electronically, in particular by: Collection, registration, organisation, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, access and communication, blocking, deletion and destruction of data. Processing operations can be performed electronically and non-electronically.
Access to data
The personally identifiable data is processed by Engel & Völkers, in particular by
● Employees and consultants who are authorised to administer the website and provide the related services;
● third-party companies (e.g. IT service providers, hosting providers, etc.) to which Engel & Völkers has outsourced services with processing operations as part of order processing.
Information regarding data
As the responsible body, we can provide information about your personal data. This information can only be provided for the following purposes:
• to fulfilment legal obligations or obligations under regulations and directives of national or European legislation;
• for defence in court in case of litigation.
Disclosure of data
If your contact request concerns products or services from other companies in the Engel & Völkers Group, Engel & Völkers will transmit the personally identifiable data you enter in this case to the respective company from the Engel & Völkers Group.
There will be no further transfer of your personally identifiable data by Engel & Völkers.
Transfer of data to non-EEA countries
In general, Engel & Völkers does not transfer personally identifiable data to non-EEA countries.
The servers used by Engel & Völkers are located within the European Union.
However, data may be transferred to non-EEA countries, as long as your request relates to offers from the Engel & Völkers company outside the European Union.
Engel & Völkers also uses Google Analytics. Google may use the support team outside of the European Union to maintain the software and may therefore transfer data to non-EEA countries. More details can be found in the statements regarding web tracking.
Storage or deletion of data
Engel & Völkers stores personally identifiable data for the time necessary to fulfil the purposes for which said data is collected and processed, including any retention period required by applicable law, in each case for a maximum of 12 months after the collection of personally identifiable information.
Use of cookies
To improve website usability, Engel & Völkers uses cookies. Cookies are small text files usually consisting of letters and numbers, which are stored by users' web browsers on their PC and contain pseudonymised data. Cookies allow a web page to recognise users' computers, to track searches of multiple pages on a web page, and to identify users returning to a website. There are cookies for technical, analytical and profiling purposes.
The direct and indirect cookies used by Engel & Völkers are summarised here:
 https://www.engelvoelkers.com/en-de/privacy-policy-ag/doc/ev_cookies_lp.pdf
The website uses the following technical cookies:
To save the language selection _icl_visitor_lang_js, _icl_current_language, evlocale.
To save the selection of measurement units engelundvoelkersconfig.
To store recent searches LAST_SEARCH.
To save the watchlist id watchlist_id.
To save the test assignment as part of AB tests user_ab.
To store allocation to distributed systems in load balancers BIGipServergroup-rz-webfe-prod.
Engel & Völkers informs users that they can disable or remove cookies in their web browser by following the instructions in the links below:
● Internet Explorer (https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies).
● Mozilla Firefox (https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored).
● Safari (https://support.apple.com/kb/PH19214?viewlocale=en_US&locale=en_US).
The website also uses analytical cookies that are set by third parties such as Google (see also Terms of Use for Analysis Tools and Tracking Tools), Adroll (https://www.adroll.com/en-GB/about) /Privacy) and Haufe (https://en.onlinehelp.umantis.com/index.php/Cookies).
These are in detail:
a) Google Analytics
Engel & Völkers uses the Google Analytics web analytics service provided by Google Inc. ("Google") to analyse the use of the web pages. The information generated by cookies about the use of the website by users will generally be transmitted to a Google server in the United States and stored there. Engel & Völkers uses Google Analytics exclusively with the extension "ga ('set', 'anonymizeIp', true)" to ensure that IP addresses are processed only as a shortened version and to exclude a direct reference to individuals. Google may disclose data to third parties as long as it is legally required to do so or insofar as third parties process data on behalf of Google. Google will not link the user’s IP address to other Google data.
Users can prevent the recording and storage of data by Google Analytics at any time by installing a Google-approved browser plug-in, which can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
b) Universal Analytics
Engel & Völkers uses the universal analytics features provided by Google. With these features, Engel & Völkers can record and analyse socio-demographic information about users through a Google ID (if available) and Google-generated advertising cookies (DoubleClick). Where a Google ID is available, the data controller may also collect this data across all devices (e.g. if a user uses both a smartphone and a PC) in order to analyse visitor streams across devices.
Users can prevent Google from recording and storing data at any time by installing a browser plug-in published by Google that can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
c) Google Remarketing and Retargeting
Engel & Völkers uses the Google Analytics advertising features, which allow users who have already visited the site and have shown an interest in certain offers to be redirected through targeted advertising on the pages of Google partner networks. Advertising is indicated by the use of cookies, which analyze user behavior during a visit to the website and send targeted product recommendations and advertising based on users' interests.
Users can prevent Google Remarketing and disable Google's use of cookies for these purposes by accessing the DoubleClick opt-out page. Alternatively, users may disable the use of cookies by third parties by accessing the deactivation page of the Network Advertising Initiative.
Google also offers users the ability to manage their own cookie for advertising parameters: http://www.google.com/intl/en/policies/technologies/ads/
Social media plug-ins
This website uses social media plug-ins offered by major social networks (e.g. Facebook and Twitter). When visiting the website, the browsing data can be transmitted directly to the respective social networks, even without the direct interaction of users. Users acknowledge and agree that the operation of social networking plug-ins is managed directly by the company offering the appropriate plug-in. If users use the plug-ins via the website (e.g. log in with their access data to a social network or link their accounts), click on the respective button (such as Facebook “Like” or “Share”) and connect to the server of this social network, which then sends the content of the plug-in directly to the user's browser.
Engel & Völkers may therefore, in accordance with the terms of use and the privacy policy of the respective social network, receive data relating to users and may add data about users' personal data already collected through their own services. If the user decides to share information with the social networks, they also shares data with Engel & Völkers about, for example, their preferences. To prevent social networks from collecting the user's personal information, please check the relevant conditions on the social networking website.
In particular, the website uses:
a) Facebook
This website uses Facebook social plug-ins operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). If users access the Engel & Völkers pages via Facebook or vice versa, the user's browser will create a direct link to Facebook servers.
If the user is logged in to Facebook, Facebook can assign the visit to the user’s Facebook account. If the user interacts with the plug-ins, e.g. by clicking on the “Like” button or posting a comment, the respective information is transferred directly from the user's browser to Facebook and stored there. The purpose and scope of the data processing by Facebook, in addition to the respective user rights and settings options for the protection of their privacy, can be found in the Facebook Data Policy (https://www.facebook.com/policy.php).
b) Google "+1"
The Website uses the +1 interface of the Google Plus social network operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). When the user presses the +1 button, the user's browser will connect directly to Google servers. The content of the +1 interface is transmitted directly from Google to the user's browser and is integrated into the website from there. The purpose and scope of the processing of data by Google, in addition to the respective user rights and settings options for the protection of their privacy, can be found in the +1 Buttons Policy (https://developers.google.com/+/web/buttons-policy).
c) Twitter
The website uses the features of the Twitter short message service provided by Twitter, Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA. By using Twitter and the “Retweet” function, the websites visited by the user are linked to their Twitter account and made known to other users. During this process, data will also be transferred to Twitter.
Engel & Völkers has no knowledge of the nature, content and extent of the transferred data. The user can change their privacy settings themselves on Twitter in their account settings. For more information, see the Twitter’s Privacy Policy.
To prevent the providers of the respective social media plug-ins from gathering information about users, user can log out of the social media network at the beginning of their visit to the website and delete any cookie that may exist from their browser.
Data subjects’ rights
You are entitled to receive information about the processing of your personal data (for example the origin of this data, the purpose of the processing, the modalities of data processing). Furthermore, you are entitled at any time to object to the data processing for the future, to restrict this or to demand deletion of the data. Finally, you can prevent the sending of advertising material or the conduct of market research or commercial communications at any time.
To summarise, you have the right to
- information,
- correction,
- deletion (or to be forgotten),
- restriction of processing,
- data portability,
- objection to the processing of your personal data,
- complain to supervisory authorities.
To exercise the above rights and request information, users can write to the following email address Riccione@engelvoelkers.com or the postal address FCF Real Estate srl, Via Ciro Menotti 50, 40149 Sassulo, Italia. In the same way, users can revoke, correct and delete the processing of their data at any time.
Contacts
The responsible body for data processing is Engel & Völkers Residential GmbH at its seat in Stadthausbrücke 5, 20355 Hamburg, Germany. If you have any questions about our data processors, we will gladly provide you with an up-to-date list of them.
If you have any questions about this Privacy Policy and about data protection, please contact Engel & Völkers' external data protection officer:
Dr Stefanie Wegener
Mittelweg 10
20148 Hamburg, Germany
Swegener@wegener-ra.de
If you have a complaint regarding the way we process your information, you have the opportunity to lodge a complaint with the regulator. This is:
Autorità Garante della Privacy
Piazza Monte Citorio 121
00186 Roma
Phone: (+39) 06.696771
E-mail: garante@gpdp.it
___________________________________________________________________________
Privacy Policy in connection with a contractual or pre-contractual relationship.
This Privacy Notice applies from 25 May 2018.
 
Engel & Völkers Residential GmbH (hereinafter also called "Engel & Völkers") in its function as the responsible body informs its contractual partners about the personally identifiable data which is collected in connection with a contractual or pre-contractual relationship. These are in particular:
● First name, last name, company name, address (business), billing address, email address, telephone number, fax number, position, contact history, bank details, VAT identification number, contractual relationship data, sales data
Hereinafter, this data will be referred to as “data” or “personal data”.
Purpose of processing
Engel & Völkers, as the responsible body, processes the personally identifiable data for the following purposes:
● Fulfilment of the contractual relationship (legal basis is Art. 6 (1) b) GDPR)
● Advertising information (legal basis is article 6 (1) lit f GDPR; the processing of personal data for the purpose of direct advertising results is a legitimate interest of Engel & Völkers.)
Disclosure of data
If your enquiry concerns products or services from other companies in the Engel & Völkers Group, Engel & Völkers will transmit the personally identifiable data you thus enter to the respective company from the Engel & Völkers Group in accordance with your previous granting of consent.
In addition, your personally identifiable data will only be passed on by Engel & Völkers within the framework of the fulfilment of the contractual relationship and with prior consent from you.
Access to data
The personally identifiable data is processed by Engel & Völkers, in particular by
● Employees and consultants who provide the offered services;
● Third-party companies (e.g. IT service providers, hosting providers and delivery companies) to which Engel & Völkers has outsourced services with processing operations as part of order processing.
Transfer of data to non-EEA countries
In general, Engel & Völkers does not transfer personally identifiable data to non-EEA countries. The servers used by Engel & Völkers are located within the European Union.
However, Engel & Völkers uses the services of Google Ireland Limited for email communication. To maintain these products, Google is also entitled to access the email communication systems of countries that are not EEA countries. This access is performed on the basis of the EU standard contracts, as well as on the basis of data protection certifications.
Data may also be transferred to non-EEA countries, as long as your request relates to offers from Engel & Völkers companies outside the European Union.
Storage or deletion of data
Engel & Völkers stores personally identifiable data in connection with a contract for the duration of the retention period specified in the statutory provisions.
In addition, Engel & Völkers stores your data in connection with the receipt of commercial information up until you revoke your consent from Engel & Völkers.
Data subjects’ rights
You are entitled to receive information about the processing of your personal data (for example the origin of this data, the purpose of the processing, the modalities of data processing). Furthermore, you are entitled at any time to revoke consent to the data processing for the future, to restrict this or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the conduct of market research or commercial communications at any time.
To summarise, you have the right to
- information,
- correction,
- deletion (or to be forgotten),
- restriction of processing,
- data portability,
- objection to the processing of your personal data,
- complain to supervisory authorities.
To exercise the above rights and request information, you can contact the following email address residential@engelvoelkers.com or the postal address Engel & Völkers Residential GmbH, Stadthausbrücke 5, 20355 Hamburg, Germany.
Contacts
The responsible body for data processing is Engel & Völkers Residential GmbH at its seat in Stadthausbrücke 5, 20355 Hamburg, Germany. If you have any questions about our data processors, we will gladly provide you with an up-to-date list of them.
If you have any questions about this Privacy Policy and about data protection, please contact Engel & Völkers' external data protection officer:
Dr Stefanie Wegener
Mittelweg 10
20148 Hamburg, Germany
Swegener@wegener-ra.de
If you have a complaint regarding the way we process your information, you have the opportunity to lodge a complaint with the regulator. This is:
Autorità Garante della Privacy
Piazza Monte Citorio 121
00186 Roma
Phone: (+39) 06.696771
 E-mail: garante@gpdp.it

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Your Engel & Völkers Team
Salutation
  • Mr.
  • Mrs.
Please enter the property information.

This Privacy Policy for the use of the website https://www.engelvoelkers.com/en-it/riccione/
(hereinafter referred to as "website") is valid as of 25 May2018.
 
FCF Real Estate srl. in its function as the responsible body (hereinafter referred to as "Engel & Völkers") hereby informs its users that their personally identifiable data will be processed in the following ways when they use the website:
● personal data (e.g. email address, first name, last name, title, address, telephone number - hereinafter referred to as "data" or "personal data") provided by users when registering on the website (e.g. in the context of contact inquiries and newsletter mailing);
● personal data transmitted by users' internet browsers each time they access the website and are stored in log files, also known as server log files. This data includes: IP address (internet protocol address) of the accessing computer; name of the page accessed; date and time of access; referral URL from which the user accesses the page; number of transmitted data; status message for successful access; session ID number.
Purpose of processing
Engel & Völkers as the responsible body processes website users' personally identifiable data for the following purposes:
● to fulfil user inquiries (e.g. handling contact inquiries, handling requests for regular e-newsletters with advertising information regarding property listings from Engel & Völkers) and, in this relation, the exercise of Engel & Völkers Group’s legitimate interests by forwarding the contact requests to the responsible group companies or license partners of Engel & Völkers
● to allow users to register on the website;
● for technical management of the website and its operational functions, including the solving of technical problems, statistical analysis, testing and research;
● to prevent fraudulent activity or abuse on the website or in connection with the website;
● to comply with the requirements of the applicable laws, to protect the security of an individual and the rights and property of Engel & Völkers and to prevent deception or security or technical problems.
The legal basis for the processing of personal data is Art. 6 (1) a), b) and f GDPR. The legitimate interest of Engel & Völkers entails the processing of personal data for direct marketing purposes as well as the interest in the disclosure of your data within the company and the Group pursuant to Art. 6 (1) f) GDPR.
Type of personal data provision and the consequences of refusal
The provision of personal data by the user is voluntary. You can freely decide whether to provide personally identifiable data to Engel & Völkers and you may revoke previously declared consent to the processing of personal data. This revocation may mean that it is no longer possible to use the Engel & Völkers website.
Processing procedures
The users' personally identifiable data only processed where necessary and is done exclusively electronically, in particular by: Collection, registration, organisation, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, access and communication, blocking, deletion and destruction of data. Processing operations can be performed electronically and non-electronically.
Access to data
The personally identifiable data is processed by Engel & Völkers, in particular by
● Employees and consultants who are authorised to administer the website and provide the related services;
● third-party companies (e.g. IT service providers, hosting providers, etc.) to which Engel & Völkers has outsourced services with processing operations as part of order processing.
Information regarding data
As the responsible body, we can provide information about your personal data. This information can only be provided for the following purposes:
• to fulfilment legal obligations or obligations under regulations and directives of national or European legislation;
• for defence in court in case of litigation.
Disclosure of data
If your contact request concerns products or services from other companies in the Engel & Völkers Group, Engel & Völkers will transmit the personally identifiable data you enter in this case to the respective company from the Engel & Völkers Group.
There will be no further transfer of your personally identifiable data by Engel & Völkers.
Transfer of data to non-EEA countries
In general, Engel & Völkers does not transfer personally identifiable data to non-EEA countries.
The servers used by Engel & Völkers are located within the European Union.
However, data may be transferred to non-EEA countries, as long as your request relates to offers from the Engel & Völkers company outside the European Union.
Engel & Völkers also uses Google Analytics. Google may use the support team outside of the European Union to maintain the software and may therefore transfer data to non-EEA countries. More details can be found in the statements regarding web tracking.
Storage or deletion of data
Engel & Völkers stores personally identifiable data for the time necessary to fulfil the purposes for which said data is collected and processed, including any retention period required by applicable law, in each case for a maximum of 12 months after the collection of personally identifiable information.
Use of cookies
To improve website usability, Engel & Völkers uses cookies. Cookies are small text files usually consisting of letters and numbers, which are stored by users' web browsers on their PC and contain pseudonymised data. Cookies allow a web page to recognise users' computers, to track searches of multiple pages on a web page, and to identify users returning to a website. There are cookies for technical, analytical and profiling purposes.
The direct and indirect cookies used by Engel & Völkers are summarised here:
 https://www.engelvoelkers.com/en-de/privacy-policy-ag/doc/ev_cookies_lp.pdf
The website uses the following technical cookies:
To save the language selection _icl_visitor_lang_js, _icl_current_language, evlocale.
To save the selection of measurement units engelundvoelkersconfig.
To store recent searches LAST_SEARCH.
To save the watchlist id watchlist_id.
To save the test assignment as part of AB tests user_ab.
To store allocation to distributed systems in load balancers BIGipServergroup-rz-webfe-prod.
Engel & Völkers informs users that they can disable or remove cookies in their web browser by following the instructions in the links below:
● Internet Explorer (https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies).
● Mozilla Firefox (https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored).
● Safari (https://support.apple.com/kb/PH19214?viewlocale=en_US&locale=en_US).
The website also uses analytical cookies that are set by third parties such as Google (see also Terms of Use for Analysis Tools and Tracking Tools), Adroll (https://www.adroll.com/en-GB/about) /Privacy) and Haufe (https://en.onlinehelp.umantis.com/index.php/Cookies).
These are in detail:
a) Google Analytics
Engel & Völkers uses the Google Analytics web analytics service provided by Google Inc. ("Google") to analyse the use of the web pages. The information generated by cookies about the use of the website by users will generally be transmitted to a Google server in the United States and stored there. Engel & Völkers uses Google Analytics exclusively with the extension "ga ('set', 'anonymizeIp', true)" to ensure that IP addresses are processed only as a shortened version and to exclude a direct reference to individuals. Google may disclose data to third parties as long as it is legally required to do so or insofar as third parties process data on behalf of Google. Google will not link the user’s IP address to other Google data.
Users can prevent the recording and storage of data by Google Analytics at any time by installing a Google-approved browser plug-in, which can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
b) Universal Analytics
Engel & Völkers uses the universal analytics features provided by Google. With these features, Engel & Völkers can record and analyse socio-demographic information about users through a Google ID (if available) and Google-generated advertising cookies (DoubleClick). Where a Google ID is available, the data controller may also collect this data across all devices (e.g. if a user uses both a smartphone and a PC) in order to analyse visitor streams across devices.
Users can prevent Google from recording and storing data at any time by installing a browser plug-in published by Google that can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
c) Google Remarketing and Retargeting
Engel & Völkers uses the Google Analytics advertising features, which allow users who have already visited the site and have shown an interest in certain offers to be redirected through targeted advertising on the pages of Google partner networks. Advertising is indicated by the use of cookies, which analyze user behavior during a visit to the website and send targeted product recommendations and advertising based on users' interests.
Users can prevent Google Remarketing and disable Google's use of cookies for these purposes by accessing the DoubleClick opt-out page. Alternatively, users may disable the use of cookies by third parties by accessing the deactivation page of the Network Advertising Initiative.
Google also offers users the ability to manage their own cookie for advertising parameters: http://www.google.com/intl/en/policies/technologies/ads/
Social media plug-ins
This website uses social media plug-ins offered by major social networks (e.g. Facebook and Twitter). When visiting the website, the browsing data can be transmitted directly to the respective social networks, even without the direct interaction of users. Users acknowledge and agree that the operation of social networking plug-ins is managed directly by the company offering the appropriate plug-in. If users use the plug-ins via the website (e.g. log in with their access data to a social network or link their accounts), click on the respective button (such as Facebook “Like” or “Share”) and connect to the server of this social network, which then sends the content of the plug-in directly to the user's browser.
Engel & Völkers may therefore, in accordance with the terms of use and the privacy policy of the respective social network, receive data relating to users and may add data about users' personal data already collected through their own services. If the user decides to share information with the social networks, they also shares data with Engel & Völkers about, for example, their preferences. To prevent social networks from collecting the user's personal information, please check the relevant conditions on the social networking website.
In particular, the website uses:
a) Facebook
This website uses Facebook social plug-ins operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). If users access the Engel & Völkers pages via Facebook or vice versa, the user's browser will create a direct link to Facebook servers.
If the user is logged in to Facebook, Facebook can assign the visit to the user’s Facebook account. If the user interacts with the plug-ins, e.g. by clicking on the “Like” button or posting a comment, the respective information is transferred directly from the user's browser to Facebook and stored there. The purpose and scope of the data processing by Facebook, in addition to the respective user rights and settings options for the protection of their privacy, can be found in the Facebook Data Policy (https://www.facebook.com/policy.php).
b) Google "+1"
The Website uses the +1 interface of the Google Plus social network operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). When the user presses the +1 button, the user's browser will connect directly to Google servers. The content of the +1 interface is transmitted directly from Google to the user's browser and is integrated into the website from there. The purpose and scope of the processing of data by Google, in addition to the respective user rights and settings options for the protection of their privacy, can be found in the +1 Buttons Policy (https://developers.google.com/+/web/buttons-policy).
c) Twitter
The website uses the features of the Twitter short message service provided by Twitter, Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA. By using Twitter and the “Retweet” function, the websites visited by the user are linked to their Twitter account and made known to other users. During this process, data will also be transferred to Twitter.
Engel & Völkers has no knowledge of the nature, content and extent of the transferred data. The user can change their privacy settings themselves on Twitter in their account settings. For more information, see the Twitter’s Privacy Policy.
To prevent the providers of the respective social media plug-ins from gathering information about users, user can log out of the social media network at the beginning of their visit to the website and delete any cookie that may exist from their browser.
Data subjects’ rights
You are entitled to receive information about the processing of your personal data (for example the origin of this data, the purpose of the processing, the modalities of data processing). Furthermore, you are entitled at any time to object to the data processing for the future, to restrict this or to demand deletion of the data. Finally, you can prevent the sending of advertising material or the conduct of market research or commercial communications at any time.
To summarise, you have the right to
- information,
- correction,
- deletion (or to be forgotten),
- restriction of processing,
- data portability,
- objection to the processing of your personal data,
- complain to supervisory authorities.
To exercise the above rights and request information, users can write to the following email address Riccione@engelvoelkers.com or the postal address FCF Real Estate srl, Via Ciro Menotti 50, 40149 Sassulo, Italia. In the same way, users can revoke, correct and delete the processing of their data at any time.
Contacts
The responsible body for data processing is Engel & Völkers Residential GmbH at its seat in Stadthausbrücke 5, 20355 Hamburg, Germany. If you have any questions about our data processors, we will gladly provide you with an up-to-date list of them.
If you have any questions about this Privacy Policy and about data protection, please contact Engel & Völkers' external data protection officer:
Dr Stefanie Wegener
Mittelweg 10
20148 Hamburg, Germany
Swegener@wegener-ra.de
If you have a complaint regarding the way we process your information, you have the opportunity to lodge a complaint with the regulator. This is:
Autorità Garante della Privacy
Piazza Monte Citorio 121
00186 Roma
Phone: (+39) 06.696771
E-mail: garante@gpdp.it
___________________________________________________________________________
Privacy Policy in connection with a contractual or pre-contractual relationship.
This Privacy Notice applies from 25 May 2018.
 
Engel & Völkers Residential GmbH (hereinafter also called "Engel & Völkers") in its function as the responsible body informs its contractual partners about the personally identifiable data which is collected in connection with a contractual or pre-contractual relationship. These are in particular:
● First name, last name, company name, address (business), billing address, email address, telephone number, fax number, position, contact history, bank details, VAT identification number, contractual relationship data, sales data
Hereinafter, this data will be referred to as “data” or “personal data”.
Purpose of processing
Engel & Völkers, as the responsible body, processes the personally identifiable data for the following purposes:
● Fulfilment of the contractual relationship (legal basis is Art. 6 (1) b) GDPR)
● Advertising information (legal basis is article 6 (1) lit f GDPR; the processing of personal data for the purpose of direct advertising results is a legitimate interest of Engel & Völkers.)
Disclosure of data
If your enquiry concerns products or services from other companies in the Engel & Völkers Group, Engel & Völkers will transmit the personally identifiable data you thus enter to the respective company from the Engel & Völkers Group in accordance with your previous granting of consent.
In addition, your personally identifiable data will only be passed on by Engel & Völkers within the framework of the fulfilment of the contractual relationship and with prior consent from you.
Access to data
The personally identifiable data is processed by Engel & Völkers, in particular by
● Employees and consultants who provide the offered services;
● Third-party companies (e.g. IT service providers, hosting providers and delivery companies) to which Engel & Völkers has outsourced services with processing operations as part of order processing.
Transfer of data to non-EEA countries
In general, Engel & Völkers does not transfer personally identifiable data to non-EEA countries. The servers used by Engel & Völkers are located within the European Union.
However, Engel & Völkers uses the services of Google Ireland Limited for email communication. To maintain these products, Google is also entitled to access the email communication systems of countries that are not EEA countries. This access is performed on the basis of the EU standard contracts, as well as on the basis of data protection certifications.
Data may also be transferred to non-EEA countries, as long as your request relates to offers from Engel & Völkers companies outside the European Union.
Storage or deletion of data
Engel & Völkers stores personally identifiable data in connection with a contract for the duration of the retention period specified in the statutory provisions.
In addition, Engel & Völkers stores your data in connection with the receipt of commercial information up until you revoke your consent from Engel & Völkers.
Data subjects’ rights
You are entitled to receive information about the processing of your personal data (for example the origin of this data, the purpose of the processing, the modalities of data processing). Furthermore, you are entitled at any time to revoke consent to the data processing for the future, to restrict this or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the conduct of market research or commercial communications at any time.
To summarise, you have the right to
- information,
- correction,
- deletion (or to be forgotten),
- restriction of processing,
- data portability,
- objection to the processing of your personal data,
- complain to supervisory authorities.
To exercise the above rights and request information, you can contact the following email address residential@engelvoelkers.com or the postal address Engel & Völkers Residential GmbH, Stadthausbrücke 5, 20355 Hamburg, Germany.
Contacts
The responsible body for data processing is Engel & Völkers Residential GmbH at its seat in Stadthausbrücke 5, 20355 Hamburg, Germany. If you have any questions about our data processors, we will gladly provide you with an up-to-date list of them.
If you have any questions about this Privacy Policy and about data protection, please contact Engel & Völkers' external data protection officer:
Dr Stefanie Wegener
Mittelweg 10
20148 Hamburg, Germany
Swegener@wegener-ra.de
If you have a complaint regarding the way we process your information, you have the opportunity to lodge a complaint with the regulator. This is:
Autorità Garante della Privacy
Piazza Monte Citorio 121
00186 Roma
Phone: (+39) 06.696771
 E-mail: garante@gpdp.it

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