Privacy

Privacy-Policy

Data protection information for Kampfraat Real Estate SLU (hereinafter also referred to as EV Andorra).


INTRODUCTION


This Data Protection Policy has been developed in accordance with the regulations in force in Andorra, the Qualified Llei 15/2003, of 18 December, Protection of personal data (from now on, “LQPD”), and in accordance with the Regulations (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of these data and for which it is repealed Directive 95/46 / EC (hereinafter, "GDPR").
Kampfraat Real Estate SLU (from now on, “EV Andorra”) is committed to protecting the privacy of each User of our website and our services (from now on, "You"). This Privacy Policy explains our practices regarding the use of personal data collected and processed through our Services. The terms defined in this document will have the same meaning as in the Legal Notice of EV Andorra.
INDEX

1. RESPONSIBLE FOR THE TREATMENT


2. PERSONAL DATA FILES


3. DATA PROTECTION INFORMATION FOR VISITING THE WEBSITE


4. DATA PROTECTION INFORMATION IN CONNECTION IN RELATION TO COOKIES (COOKIES POLICY)


5. DATA PROTECTION INFORMATION IN CONNECTION WITH A SEARCH OR MARKETING AGREEMENT


6. DATA PROTECTION INFORMATION IN CONNECTION WITH TELEPHONE CONTACT, CONTACT VIA THE INTERNET OR CONTACTING US IN OUR SHOP OR AT MARKETING EVENTS


7. DATA PROTECTION INFORMATION IN CONNECTION WITH CONTACT BY MEANS OF A POSTCARD


8. DATA PROTECTION INFORMATION IN CONNECTION WITH A JOINT SEARCH FOR RESIDENTIAL PROPERTY WITHIN THE ENGEL & VÖLKERS LICENSEE NETWORK (REFERRAL)


9. DATA PROTECTION INFORMATION IN CONNECTION WITH AN UNSOLICITED APPLICATION OR AN APPLICATION BASED ON A JOB ADVERTISEMENT


10. DATA PROTECTION INFORMATION IN RELATION WITH VIDEO SURVEILLANCE (VIDEO SURVEILLANCE POLICY)

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1. RESPONSIBLE FOR THE TREATMENT


The entity responsible for the data is the EV Andorra, with NRT L-710620-U and with fiscal address at Carrer Na Maria Pla 2-6 - AD500 Andorra la Vella. All communications specific to the processing of your personal data will be addressed to the email: andorra.dpd@engelvoelkers.com

2. PERSONAL DATA FILES


In compliance with the LQPD, the data collected through this website are incorporated into the following files, under the responsibility of EV Andorra:
• File “Website”
• File “Clients”
• File “Suppliers”
• File “Employees”
• File “Video surveillance”
• File “Candidates”
• File “Rights exercise”


Currently, such files are duly registered with the Andorra Data Protection Agency, and public consultation is possible
3. DATA PROTECTION INFORMATION FOR VISITING THE WEBSITE


This data protection information applies to the use of the website https://www.engelvoelkers.com/en-ad/andorra/ (hereinafter referred to as “website”).
The following information applies to the website, unless expressly stated otherwise.
Kampfraat Real Estate SLU in its function of responsible authority (hereinafter also referred to as “EV Andorra”) informs its users that
- By using the website, personal data about them will be processed, in particular:
● Personal data (e.g. e-mail address, first name, surname, title, address, telephone number – in the following “Data” or “Personal data”) provided by users at the time of registration on the website (e.g. in connection with contact requests and mailing of newsletters);
● Personal data transferred from the user’s internet browser each time the user accesses the website is stored within log files, also known as server logs. This data comprises: IP address (Internet protocol address) of the accessing computer; name of the accessed site; date and time of access; related URL from which the user accesses the site; number of transferred data items; status report of successful access; session ID number.
Purpose of processing
EV Andorra, as a responsible authority,
- Processes the personal data of website users for the following purposes:
● Fulfilment of user’s requests (legal basis is contract performance and the legitimate interest of EV Andorra in transferring contact requests within the Engel & Völkers Group to the appropriate company. The above “Engel & Völkers Group” comprises Engel & Völkers AG and its domestic and foreign associated companies in terms of the German Companies Act Sec. 15 ff, and the (master) licensees affiliated with this group of companies. A current listing of these licensees can be obtained here: https://www.engelvoelkers.com/de/unternehmen/standorte/);
● The forwarding of e-mail newsletters on the company’s own offers and advertising by the company or third parties to the legally permissible extent or based on consent. (Legal basis is the legitimate interest of EV Andorra in direct marketing, providing this is in accordance with the data protection and competition rules);
● Analysis of the website for determining user behaviour. (Legal basis is the legitimate interest of EV Andorra in analysing user behaviour on our website for the purpose of continuously improving this or adapting it to the interests of our users);
● Identification and possible blocking of users who have installed a so-called adblocker and who thereby block advertising. (Legal basis is the legitimate interest of EV Andorra of providing users who do not block advertising with wholly or partially web-financed offers);
● In order to prevent fraudulent activities or misuse on the website or in connection with the website and to observe the legal stipulations for safe websites. (Legal basis is the legitimate interest of EV Andorra in remedying errors, guaranteeing system security and identifying impermissible access or access attempts.)
The legal basis for the processing of personal data is the consent, if the processing is based on consent, if the basis for processing is a contractual relationship and the legitimate interests, if the basis is the legitimate interests of EV Andorra.
Nature of supply of personal data and consequences of objection
The personal data is voluntarily provided by users. They may freely decide whether to make personal data available to EV Andorra and may subsequently withdraw their consent from the processing of personal data which have already been made available. Withdrawal may mean that the EV Andorra website is no longer usable.
Processing methods
Users’ personal data may only be processed in case of need and processing will be performed electronically only, in particular by way of: gathering, registration, organisation, storage, consultancy, processing, amendment, selection, extraction, comparison, use, interconnection, access and communication, blocking, deletion and destruction of the data. Processing may be carried out electronically or non-electronically.
Access to data
The personal data is processed by EV Andorra and (in respect of individual items) particularly by
● Employees (permanent employees such as job-holders and independent property consultants) and consultants authorised to administer the website provide the associated services;
● Third-party supplier companies (e.g. IT service providers, hosting providers, etc.) to which EV Andorra has outsourced processing services as part of a job processing agreement.
Information about the data
As the responsible authority we are able to provide information about your personal data. However, this information may only be given for the following reasons:
• In the case of fulfilment of legal obligations or obligations arising from regulations and guidelines under national or European laws.
• For defence in court in the case of a legal dispute.
Disclosure of data
If your query relates to offers from other companies of the Engel & Völkers Group, EV Andorra transfers the personal data entered by you in this case to the respective company from the Engel & Völkers Group with your prior consent or on the basis of its legitimate interests. Other than this, your personal data will not be disclosed by EV Andorra.
Disclosure of data in non-EEA countries
EV Andorra uses an external provider when communicating through our newsletter. This provider is based in the United States and they are part of a consortium of companies Privacy Shield. This consortium is aligned to the European Commission ruling (UE) 2016/1250. However, EV Andorra does not transfer personal data to non-EEA countries without your consent. The servers used by EV Andorra are located within the European Union.
If your query relates to companies of the Engel & Völkers Group outside the European Union, we communicate your data under your consent.
In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, EV Andorra will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Commission) are agreed with each service provider, unless EV Andorra can invoke other legal grounds for the transfer of personal data.
Saving and deleting of data
EV Andorra saves personal data for the time necessary for achieving the purposes for which the data was gathered and processed, including any storage period stipulated under the applicable legislation (e.g. retention of bookkeeping vouchers) and in any case for a maximum of 24 months after the personal data was gathered.
Use of cookies on the website
In order to improve website browsing, EV Andorra uses “cookies”. Cookies are small text files, generally consisting of letters and numbers, stored on the user’s web browser on their PC and containing pseudonymised data. Cookies allow a website to recognise the user’s computer in order to follow searches made on several pages of a website and to identify users who return to a website. Cookies may have technical, analytical or profiling purposes.
(MORE INFORMATION ABOUT COOKIES IN THE COOKIES POLICY)
Links to social media pages
This website contains links to the main social media network sites (e.g. Facebook and Twitter). These are not embedded social media plug-ins, but a link through which no personal data is transmitted to the social media operators.
Rights of persons concerned
You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Furthermore, on certain conditions, you are entitled, at any time, to object to data processing in the future, to limit it or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.
In summary, you have a right to
- Information,
- Correction,
- Deletion (or to be forgotten),
- Limitation of processing,
- Data portability,
- Objection to the processing of your personal data,
- Complaint to the supervisory authorities.


Please note that your right to deletion is subject to certain restrictions. For instance, we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.
To exercise the above rights and to request information, users may write to the following e-mail address andorra.dpd@engelvoelkers.com or postal address EV Andorra, Carrer Na Maria Pla 2-6, AD500 Andorra la Vella. Similarly, users may at any time withdraw consent to, correct and delete the processing of their data.


4. DATA PROTECTION INFORMATION IN CONNECTION IN RELATION TO COOKIES (COOKIES POLICY)

The current policy for the use of cookies in the website www.engelvoelkers.com/en-ad/andorra/
What are the cookies?
Cookies are small files downloaded on your device through websites navigation. Small data files generated on computers and other mobile or electronic devices, from where the users access to this website, and allow obtaining information about date and hour of the access to the website and the content viewed by the user.
The users are able to allow or not the cookie generation through the selection of the browser corresponding option, even if the deactivation can be harmful to the good functioning of this website.
Cookie classifications
According to entity:
Own cookies: Cookies sent to the user device from a managed EV Andorra device and from which the requested service is offer to the user.

Third party cookies: Cookies sent to the user device from a third party device, who uses the data obtained from the cookies.

According to purpose:
Technical cookies: These cookies allow navigation for a website, platform or application and use the options and services you can find, for example the traffic control and the data communication, identify session, use security elements during navigation or store media for audio or video diffusion.

Functionality cookies: These cookies allow access to the service with some general predefined features based on a series of criteria in the terminal, such as: language, the type of browser through which access to the service, configuration regional from where you can access the service, etc.

Performance cookies: Are those that allow us to track and analyze your behavior on our website. The information gathered through this type of cookies is used to analyze the activity, and for the elaboration of user navigation profiles in order to introduce improvements based on the analysis of the data of the users.

Advertising cookies: These cookies allow managing, in the most efficient way, ad slots included on the web page based on criteria such as the published content or the frequency with which the ads are displayed.

Behavioral advertising cookies: Cookies that allow managing, in the most efficient way, ad slots included on the web page. These cookies store information about your behavior obtained through the continuous observation of your browsing habits, which allows them to develop a specific profile to show advertising based on the profile.

According to duration:
Session cookies: Used to store the information needed to provide the requested service to the user during the current session.

Persistent cookies: Cookies stored for a definite time and different depending of the cookies.

Deactivate and eliminate cookies
Despite users can configure which cookies you want to accept during the website navigation, users are able to allow, block or eliminate cookies using the browser options. With the cookie deactivation, some services can stop being operative. Users can choose which cookies want to work in this website. In this way, if you don’t want to receive cookies, you can configure your browser with this purpose.

Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Microsoft Edge: https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy-microsoft-privacy
Mozilla Firefox: https://support.mozilla.org/en-US/kb/block-websites-storing-cookies-site-data-firefox
Chrome: https://support.google.com/accounts/answer/61416?hl=en
Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Opera: https://help.opera.com/en/latest/web-preferences/

Cookies used in EV Andorra website
Next, the cookies used in the website https://www.engelvoelkers.com/en-ad/andorra will be identified, and also its function and typology:
Cookies Type Temporality Purpose Domain Own / Third Party
IDE Advertising cookie 2 years Cookie for ads shown on the Web .doubleclick.net Third Party
1P_JAR Advertising cookie 1 month Cookie that informs of the use made by the user of the website and of the advertisements he has seen before accessing .google.com Third Party
NID Advertising cookie 6 month Cookie used to collect the data and create a profile of the interests of the users of the website, and the sale of advertising spaces for organizations based on these profiles, as well as the alignment of the ads to the content of the pages where the websites appear. ads from your customers. .google.com Third Party
ANID Advertising cookie 2 years Advertising cookie that allows the platform to distinguish browsers and devices .google.com Third Party
_gat_ev_com Analytical cookie 60 seconds Google Analytics parameters .engelvoelkers.com Own
_gat_landingpage Analytical cookie 60 seconds Google Analytics parameters .engelvoelkers.com Own
_gid Analytical cookie 24 hours Cookie used to store and update a unique value for each web page visited .engelvoelkers.com Own
_gac_UA-28765311-3 Analytical cookie 3 months Store campaign information in order to provide Google Ads with a more reliable way to measure customer interactions with your business. .engelvoelkers.com Own
_gac_UA-67500306-1 Analytical cookie 3 months Store campaign information in order to provide Google Ads with a more reliable way to measure customer interactions with your business. .engelvoelkers.com Own
_ga Analytical cookie 2 years Cookie used to distinguish unique users by assigning a randomly generated number as a customer identifier. .engelvoelkers.com Own
ev_tracking Analytical cookie 7 days Google Analytics tracking cookie for licensed partners www.engelvoelkers.com Own
abtest Analytical cookie 1 year Cookie to show users a consistent view www.engelvoelkers.com Own
signature2 Analytical cookie Undefined User session tracking cookie www.engelvoelkers.com Own
verify2 Analytical cookie Undefined User session tracking cookie www.engelvoelkers.com Own
nbu2 Analytical cookie Undefined User session tracking cookie www.engelvoelkers.com Own
engelundvoelkersconfig Necessary Session Store the selected measurement units www.engelvoelkers.com Own
_icl_current_language Analytical cookie Session Stores the language value of the web page www.engelvoelkers.com Own
evlocale Analytical cookie Session Stores the language value of the web page www.engelvoelkers.com Own
LAST_SEARCH Analytical cookie 1 year Store the user's last searches to show when he returns www.engelvoelkers.com Own

Additional information
EV Andorra is not responsible of the content nor the veracity of the privacy policies of the third parties mentioned in this cookie policy.
Web browsers are the tools responsible of cookie storage and from where you can remove or deactivate them. EV Andorra cannot guarantee the correct handling of cookies by the mentioned browsers.
In some cases, is necessary install cookies so that the browser remembers that you have not accepted them.



5. DATA PROTECTION INFORMATION IN CONNECTION WITH A SEARCH OR MARKETING AGREEMENT


Kampfraat Real Estate SLU in its function of responsible authority (also “EV Andorra” in the following) informs its customers and stakeholders about the personal data regularly gathered in connection with a contractual relationship or pre-contractual relationships. These specifically include:
● First name, surname, title, address, phone number, information regarding desired property (in the case of property search) or (in the case of property marketing) information about the property;
● E-mail address, if you have consented to receiving promotional information, particularly the offer of properties;
● As well as (if there is a purchase/sale or rental of property) bank details, information on identity, identification copy (when buying a property) as well as land register, electricity, oil and/or gas invoices, general direct cost invoices, sale contract (when selling a property) or (if there is a rental of a property) bank details, information on identity, CV, proof of income, proof of creditworthiness, letting contract.
In the following, this data is referred to as “data” or “personal data”.
Purpose of processing
EV Andorra, as a responsible authority, processes the personal data for the following purposes:
● Fulfilment of a contractual relationship by independent property consultants, including invoicing and credit checks (the legal basis is the consent and also legitimate interest; EV Andorra legitimate interest in connection with the disclosure of data to independent property consultants stems from the freedom to fulfil contractual obligations by means of independent brokers or sub-brokers. The legitimate interest in the performance of credit checks follows from the legitimate interest in protection from bad debts);
● Promotional information about residential property marketed by EV Andorra or licensees in the Engel & Völkers network (legal basis is the execution of a contract to pre-contract and also legitimate interest; EV Andorra legitimate interest arises from the processing of personal data for the purposes of direct advertising).
Disclosure of data
If your query relates to offers from other companies of the Engel & Völkers Group, EV Andorra transfers the personal data entered by you in this case to the respective company from the Engel & Völkers Group with your prior consent. Please also familiarise yourself with our information on Referral at the end of our data protection information.
Furthermore, your personal data is only passed on by EV Andorra as part of fulfilling the contractual relationship, if necessary, after prior consent from you. In particular, there is a disclosure of the data to your contractual partners or potential contractual partners, real estate developers’, notaries and land registries. In this connection, EV Andorra is also subject to the Andorran Money Laundering Act and may be obligated to disclose your data to regulatory authorities. In addition, your data will be disclosed to EV Andorra independent property consultants.
Access to data
The personal data is processed by EV Andorra and (in respect of individual items) particularly by
● Employees (permanent employees and independent property consultants) and consultants that make the offered services available;
● Third-party supplier companies (e.g. IT service providers, hosting providers or shipping companies) to which EV Andorra has outsourced services for processing operations as part of a job processing agreement.
Disclosure of data in non-EEA countries
In principle, EV Andorra does not transfer personal data to non-EEA countries without your consent. The servers used by EV Andorra are located within the European Union.
If your query relates to companies of the Engel & Völkers Group outside the European Union, we communicate your data under your consent.
In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, EV Andorra will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Commission) are agreed with each service provider, unless EV Andorra can invoke other legal grounds for the transfer of personal data.
Saving and deleting of data
EV Andorra saves personal data in connection with a contractual relationship for the duration of the retention period arising from the legal provisions. Furthermore, EV Andorra saves its data in connection with the receipt of commercial information until the withdrawal of your consent from EV Andorra.
Rights of persons concerned
You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Furthermore, under certain conditions, you are entitled, at any time, to object to data processing in the future, to limit it or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.
In summary, you have a right to
- information,
- correction,
- deletion (or to be forgotten),
- limitation of processing,
- data portability,
- objection to the processing of your personal data,
- complaint to the supervisory authorities.
Please note that your right to deletion is subject to certain restrictions. For instance, we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.
To exercise the above rights and to request information, you may write to the following e-mail address andorra.dpd@engelvoelkers.com or postal address EV Andorra, Carrer Na Maria Pla 2-6, AD500 Andorra la Vella.
If you have a complaint regarding the way that we process your data, you have the opportunity to submit a complaint to the supervisory authority.

6. DATA PROTECTION INFORMATION IN CONNECTION WITH TELEPHONE CONTACT, CONTACT VIA THE INTERNET OR CONTACTING US IN OUR SHOP OR AT MARKETING EVENTS

Kampfraat Real Estate SLU in its function of responsible authority (in the following also “EV Andorra”) informs its customers and stakeholders about the personal data regularly gathered in connection with a contact by telephone. These specifically include:
● first name, surname, title, address, phone number, information regarding desired property (in the case of property search) or (in the case of property marketing) information about the property;
● E-mail address, if you have consented to receiving promotional information, particularly the offer of properties;
In the following, this data is referred to as “data” or “personal data”.
Purpose of processing
EV Andorra, as a responsible authority, processes the personal data for the following purposes:
● Fulfilment of a pre-contractual relationship by independent property consultants (the legal basis is the consent and also legitimate interest; EV Andorra legitimate interest in connection with the disclosure of data to independent property consultants stems from the freedom to fulfil contractual obligations by means of independent brokers or sub-brokers.
● Promotional information about residential property marketed by EV Andorra or licensees in the Engel & Völkers group (legal basis legitimate interest); EV Andorra legitimate interest arises from the processing of personal data for the purposes of direct advertising).
Disclosure of data
If your query relates to offers from other companies of the Engel & Völkers Group, EV Andorra transfers the personal data entered by you in this case to the respective company from the Engel & Völkers Groupwith your prior consent. Please also familiarise yourself with our information on Referral at the end of our data protection information.
Furthermore, your personal data is only passed on by EV Andorra as part of fulfilling the contractual relationship and only after prior consent from you. In particular, there is a disclosure of the data to your potential contractual partners, real estate developers, notaries and land registries. In this connection, EV Andorra is also subject to the Andorran Money Laundering Act and may be obligated to disclose your data to regulatory authorities. In addition, your data will be disclosed to EV Andorra independent property consultants.
Access to data
The personal data is processed by EV Andorra and (in respect of individual items) particularly by
● Employees (permanent employees such as job holders and independent property consultants) and consultants that make the offered services available;
● Third-party supplier companies (e.g. IT service providers, hosting providers or shipping companies) to which EV Andorra has outsourced services for processing operations as part of a job processing agreement.
Disclosure of data in non-EEA countries
In principle, EV Andorra does not transfer personal data to non-EEA countries without your consent. The servers used by EV Andorra are located within the European Union.
If your query relates to companies of the Engel & Völkers Group outside the European Union, we communicate your data under your consent.
In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, EV Andorra will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Commission) are agreed with each service provider, unless EV Andorra can invoke other legal grounds for the transfer of personal data.
Saving and deleting of data
EV Andorra stores personal data in connection with a pre-contractual relationship for the duration necessary for the fulfilment of the pre-contractual relationship, for the duration of any retention period arising from the legal provisions, or for the duration required to pursue legal claims. Furthermore, EV Andorra saves its data in connection with the receipt of commercial information until the withdrawal of your consent from EV Andorra.
Rights of persons concerned
You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Furthermore, under certain conditions, you are entitled, at any time, to object to data processing in the future, to limit it or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.
In summary, you have a right to
- information,
- correction,
- deletion (or to be forgotten),
- limitation of processing,
- data portability,
- objection to the processing of your personal data,
- complaint to the supervisory authorities.

Please note that your right to deletion is subject to certain restrictions. For instance, we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.
To exercise the above rights and to request information, you may write to the following e-mail address andorra.dpd@engelvoelkers.com or postal address EV Andorra, Carrer Na Maria Pla 2-6, AD500 Andorra la Vella.
If you have a complaint regarding the way that we process your data, you have the opportunity to submit a complaint to the supervisory authority.

7. DATA PROTECTION INFORMATION IN CONNECTION WITH CONTACT BY MEANS OF A POSTCARD

Kampfraat Real Estate SLU in its function of responsible authority (also “EV Andorra” in the following) informs its customers and stakeholders about the personal data regularly gathered in connection with a contractual relationship or pre-contractual relationships. These specifically include:
● First name, surname, title, address, phone number, information regarding desired property (in the case of property search) or (in the case of property marketing) information about the property;
● E-mail address, if you have consented to receiving promotional information, particularly the offer of properties;
In the following, this data is referred to as “data” or “personal data”.
Purpose of processing
EV Andorra, as a responsible authority, processes the personal data for the following purposes:
● Fulfilment of a contractual relationship by independent property consultants, including invoicing and credit checks (the legal basis is the consent and also legitimate interest; EV Andorra legitimate interest in connection with the disclosure of data to independent property consultants stems from the freedom to fulfil contractual obligations by means of independent brokers or sub-brokers. The legitimate interest in the performance of credit checks follows from the legitimate interest in protection from bad debts);
● Promotional information about residential property marketed by EV Andorra or licensees in the Engel & Völkers network (legal basis legitimate interest; EV Andorra legitimate interest arises from the processing of personal data for the purposes of direct advertising).
With regard to commissions for marketing a residential property or searching for a residential property, EV Andorra will store your personal data in the same way as described under “Visit to one of our shops”.
Access to data
The personal data is processed by EV Andorra and (in respect of individual items) particularly by
● Employees (permanent employees and independent property consultants) and consultants that make the offered services available;
● Third-party supplier companies (e.g. IT service providers, hosting providers or shipping companies) to which EV Andorra has outsourced services for processing operations as part of a job processing agreement.
Disclosure of data in non-EEA countries
In principle, EV Andorra does not transfer personal data to non-EEA countries without your consent. The servers used by EV Andorra are located within the European Union.
If your query relates to companies of the Engel & Völkers Group outside the European Union, we communicate your data under your consent.
In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, EV Andorra will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Commission) are agreed with each service provider, unless EV Andorra can invoke other legal grounds for the transfer of personal data.
Saving and deleting of data
Furthermore, EV Andorra saves its data in connection with the receipt of commercial information until the withdrawal of your consent from EV Andorra.
Rights of persons concerned
You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Furthermore, under certain conditions, you are entitled, at any time, to object to data processing in the future, to limit it or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.
In summary, you have a right to
- information,
- correction,
- deletion (or to be forgotten),
- limitation of processing,
- data portability,
- objection to the processing of your personal data,
- complaint to the supervisory authorities.
To exercise the above rights and to request information, you may write to the following e-mail address andorra.dpd@engelvoelkers.com or postal address EV Andorra, Carrer Na Maria Pla 2-6, AD500 Andorra la Vella.
If you have a complaint regarding the way that we process your data, you have the opportunity to submit a complaint to the supervisory authority.

8. DATA PROTECTION INFORMATION IN CONNECTION WITH A JOINT SEARCH FOR RESIDENTIAL PROPERTY WITHIN THE ENGEL & VÖLKERS LICENSEE NETWORK (REFERRAL)


Kampfraat Real Estate SLU in its function of responsible authority (hereinafter also referred to as “EV Andorra”) has received your personal data from a company within the Engel & Völkers licensee network. Disclosure of your personal data has been done on the basis of your consent.
As we are now processing personal data about you, we are hereby informing you:
In our function as responsible authority, we inform the customers and stakeholders referred to us about the processing of personal data arising from a joint search by Engel & Völkers licensees. In particular, we gather and process:
● First name, surname, title, address, phone number, information regarding desired property (in the case of property search) or (in the case of property marketing) information about the property;
● E-mail address, if you have consented to receiving promotional information, particularly the offer of properties;
● As well as (if there is a purchase/sale or rental of property) bank details, information on identity, identification copy (when buying a property) as well as land register, electricity, oil and/or gas invoices, general direct cost invoices, sale contract (when selling a property) or (if there is a rental of a property) bank details, information on identity, CV, proof of income, proof of creditworthiness, letting contract.
In the following, this data is referred to as “data” or “personal data”.
Purpose of processing
EV Andorra, as a responsible authority, processes the personal data for the following purposes:
● Fulfilment of a contractual relationship by independent property consultants, including invoicing and credit checks (the legal the legal basis is the consent and also legitimate interest; EV Andorra legitimate interest in connection with the disclosure of data to independent property consultants stems from the freedom to fulfil contractual obligations by means of independent brokers or sub-brokers. The legitimate interest in the performance of credit checks follows from the legitimate interest in protection from bad debts);
● Promotional information about residential property marketed by EV Andorra or licensees in the Engel & Völkers network (legal basis is the legitimate interest); EV Andorra legitimate interest arises from the processing of personal data for the purposes of direct advertising).
Disclosure of data
Your personal data are only passed on by EV Andorra as part of fulfilling the contractual relationship and only after prior consent from you. In particular, there is a disclosure of the data to your contractual partners or potential contractual partners, real estate developers, notaries and land registries. In this connection, EV Andorra is also subject to the Andorran Money Laundering Act and may be obligated to disclose your data to regulatory authorities. In addition, your data will be disclosed to EV Andorra independent property consultants.
Access to data
The personal data is processed by EV Andorra and (in respect of individual items) particularly by
● Employees (permanent employees and independent property consultants) and consultants that make the offered services available;
● Third-party supplier companies (e.g. IT service providers, hosting providers or shipping companies) to which EV Andorra has outsourced services for processing operations as part of a job processing agreement.
Disclosure of data in non-EEA countries
In principle, EV Andorra does not transfer personal data to non-EEA countries without your consent. The servers used by EV Andorra are located within the European Union.
If your query relates to companies of the Engel & Völkers Group outside the European Union, we communicate your data under your consent.
In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, EV Andorra will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Commission) are agreed with each service provider, unless EV Andorra can invoke other legal grounds for the transfer of personal data.
Saving and deleting of data
EV Andorra saves personal data in connection with a contractual relationship for the duration of the retention period arising from the legal provisions. Furthermore, EV Andorra saves its data in connection with the receipt of commercial information until the withdrawal of your consent from EV Andorra.
Rights of persons concerned
You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Furthermore, under certain conditions, you are entitled, at any time, to object to data processing in the future, to limit it or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.
In summary, you have a right to
- information,
- correction,
- deletion (or to be forgotten),
- limitation of processing,
- data portability,
- objection to the processing of your personal data,
- complaint to the supervisory authorities.
Please note that your right to deletion is subject to certain restrictions. For instance, we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.
To exercise the above rights and to request information, you may write to the following e-mail address andorra.dpd@engelvoelkers.com or postal address EV Andorra, Carrer Na Maria Pla 2-6, AD500 Andorra la Vella.
If you have a complaint regarding the way that we process your data, you have the opportunity to submit a complaint to the supervisory authority.



9. DATA PROTECTION INFORMATION IN CONNECTION WITH AN UNSOLICITED APPLICATION OR AN APPLICATION BASED ON A JOB ADVERTISEMENT


Kampfraat Real Estate SLU (hereinafter referred to as “EV Andorra”), in its function of responsible authority, processes personal data as part of applicant management (hereinafter also referred to as “applicant process”).
Personal data includes e.g. the first name, surname, e-mail address, telephone number, CVs and other data and documents (hereinafter collectively referred to as “personal data”).
By taking part in the application process and sending us your application, you provide EV Andorra with your personal data.
Purpose of processing
EV Andorra, as a responsible authority, processes the personal data for the following purposes:
● Examination of the application in view of employment within our company (legal basis is the pre-contractual relationship or your consent, if you are using the global online job portal of Engel & Völkers AG.).
● Defence of any asserted legal claims arising from the application procedure against Engel & Völkers, if necessary (legal basis is the legitimate interest of EV Andorra to comply with its burden of proof in proceedings under the General Equal Treatment Act (AGG).
● Furthermore, EV Andorra processes your personal data on the basis of prior consent in order to inform you about interesting job offers. These job offers are made available to you from time to time by the specialist department of EV Andorra to which you have addressed your application.
EV Andorra requires your personal data to fulfil the above-mentioned processing purposes. You are free to provide no personal data to EV Andorra. In this case, you will not be able to participate in the application process for vacancies.
Requirement of data transmission and consequences if you revoke your consent to the processing of data
We process personal data only if necessary. They are processed with digitally or in paper form. Further, the processing of personal data includes, in particular, collecting, registering, managing, storing, changing, selecting, comparing, accessing and communicating the data.
Please note e-mails sent during the application process are not encrypted. If you do not want this, contact us by mail. EV Andorra handles your data with the utmost confidentiality and according to the legal data protection standards.
Access to personal data or disclosure of this data to third parties
Your personal data will be processed by the responsible employees of EV Andorra or comparable persons. These are:
● Employees and consultants who are responsible for the candidate process (such as employees of the human resources department of EV Andorra as the responsible authority;
● Administrators and other trusted IT support staff who are authorised and required to provide technical support to the applicant process (e.g. user support staff or IT staff);
● Third parties (e.g. IT service providers or hosting providers) to whom EV Andorra has outsourced tasks. These are considered “processors”.
Otherwise, your data will not be disclosed to third parties.
If you have applied through the global online job portal of Engel & Völkers AG, your application documents have been sent to us by Engel & Völkers AG. How Engel & Völkers AG processes your personal data was disclosed during the application process and can be viewed at any time in the global online job portal on the corresponding Engel & Völkers AG website.
Disclosure of data in non-EEA countries
In principle, EV Andorra does not transfer personal data to non-EEA countries without your consent. The servers used by EV Andorra are located within the European Union.
If your query relates to companies of the Engel & Völkers Group outside the European Union, we communicate your data under your consent.
In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, EV Andorra will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Commission) are agreed with each service provider, unless EV Andorra can invoke other legal grounds for the transfer of personal data.
Saving and deleting of data
EV Andorra processes your personal data only as long as it is necessary to achieve the processing purpose – however, for a maximum period of 6 months after an application was rejected. After completion of the application process, or if you object to the data processing, we also delete your data. The deletion takes place in accordance with the legal requirements. Only if you have given your consent that we should send you details of other interesting job offers, the data will not be deleted until you revoke your consent. When an employment contract is concluded, we save your applicant data within the framework of the contractual relationship.
Saving and deleting of data
You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Furthermore, under certain conditions, you are entitled, at any time, to object to data processing in the future, to limit it or to demand the deletion of the data. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.
In summary, you have a right to
- information,
- correction,
- deletion (or to be forgotten),
- limitation of processing,
- data portability,
- objection to the processing of your personal data,
- complaint to the supervisory authorities.
Please note that your right to deletion is subject to certain restrictions. For instance, we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.
To exercise the above rights and to request information, you may write to the following e-mail address andorra.dpd@engelvoelkers.com or postal address EV Andorra, Carrer Na Maria Pla 2-6, AD500 Andorra la Vella.
If you have a complaint regarding the way that we process your data, you have the opportunity
Data collected when visiting our website
Regarding the data collected during your visit to our website, please read the details in section “You are visiting our website or the property app” in our data protection information.


10. DATA PROTECTION INFORMATION IN RELATION WITH VIDEO SURVEILLANCE (VIDEO SURVEILLANCE POLICY)


Responsible
EV Andorra is the data responsible entity, with Tax Registration Number L-710620-U and tax residence in Carrer Na Maria Pla 2-6 – AD500 Andorra la Vella
La entidad responsable de los datos es el EV Andorra, con NRT L-710620-U y con domicilio fiscal en Carrer Na Maria Pla 2-6 – AD500 Andorra la Vella
Purpose
Take images of people with security reasons
Conservation
The images will be preserved for a no longer term of 30 days.
Legitimation
The legal basis of treatment is the public interest in protect the persons, goods and installations.
Recipients
Data will not be transferred to third parties unless legal obligation, being available to security forces of the Principality of Andorra, judges and courts.
Rights
Interested people have the right to obtain access to their own personal data, and request for suppression when, among other reasons, data is no longer necessary for the purposes has been taken.
When it’s technically possible, the interested can request for data portability to other treatment responsible.
Cuando sea técnicamente posible, el interesado podrá solicitar la portabilidad de sus datos a otro responsable del tratamiento.
To exercise these rights, according to current legislation, interested can send an email to andorra.dpd@engelvoelkers.com or mail to address Carrer Na Maria Pla 2-6, AD500 Andorra la Vella (Ref. LQPD/RGPD-VIDEO SURVEILLANCE).
The interested person can file a claim in front of the competent Data Protection Agency, especially when it’s not satisfied with the exercise of their rights