Engel & Völkers Graz City
Privacy Policy
Privacy Policy of EV R&C Immo GmbH, License Partner of Engel & Völkers Residential GmbH
Our privacy policy is structured as follows:
- Visiting our website or using the real estate app
- Entering into a search or marketing agreement with us
- Contacting us via phone, the internet, visiting our shop, or attending our marketing events
- Submitting a postcard to us
- Collaborating with another Engel & Völkers license partner to find a property (referral)
- Submitting an unsolicited or application-based job application
Privacy Policy for Website and Real Estate App Usage
These privacy policies for the use of the website www.engelvoelkers.com/graz (hereinafter referred to as “website”) and the real estate app, a mobile application primarily for property searches (hereinafter referred to as “real estate app”), are effective as of May 28, 2020.
The following provisions apply to both the website and the real estate app unless explicitly stated otherwise.
Controller
EV R&C Immo GmbH, in its capacity as the responsible entity (hereinafter also referred to as "Engel & Völkers Graz / Surroundings"), informs users that:
By using the website, personal data may be processed, including but not limited to:
- Personal data (e.g., email address, first name, last name, title, address, phone number – collectively referred to as “data” or “personal data”) provided by users during registration on the website (e.g., as part of contact inquiries).
- Personal data transmitted by the users’ internet browser upon accessing the website, which are stored in log files (known as server log files). These include:
- IP address of the accessing device;
- Name of the accessed page;
- Date and time of access;
- Referring URL;
- Data volume transferred;
- Status messages (e.g., successful access);
- Session ID.
By using the real estate app, personal data may be processed, including:
- Email address, first name, last name, title, address, and phone number provided during contact inquiries.
Usage data stored upon accessing the app, such as:
- Operating system and browser type;
- Current language settings of the smartphone;
- Internet Service Provider details;
- Name and origin of accessed pages;
- Date and time of access;
- Transferred data volume;
- Status messages (e.g., successful access);
- Session ID.
Purpose of Processing
Engel & Völkers processes personal data for the following purposes:
Responding to user inquiries:
- Legal basis: Contract performance and Engel & Völkers’ legitimate interest in forwarding inquiries to appropriate companies within the Engel & Völkers Group.
- The "Engel & Völkers Group" includes Engel & Völkers AG, its domestic and international affiliates, and master/license partners. A current overview can be found here.
Sending email newsletters (website only):
- Legal basis: Consent or legitimate interest in direct marketing, provided such marketing adheres to data protection and competition law.
Ensuring website and app functionality and optimization:
- Legal basis: Legitimate interest in improving quality and usability.
Analyzing website and app usage for user behavior insights and interest-based advertising:
- Legal basis: Consent.
Identifying and potentially blocking users with ad blockers:
- Legal basis: Legitimate interest in providing ad-financed content to non-ad-blocking users.
Preventing fraudulent activity and ensuring website/app security:
- Legal basis: Legitimate interest in maintaining security, identifying unauthorized access attempts, and resolving issues.
Legal Basis for Processing
Processing is based on:
- Article 6(1)(a) GDPR (consent);
- Article 6(1)(b) GDPR (contract performance);
- Article 6(1)(f) GDPR (legitimate interests).
Where consent is the legal basis, users may withdraw it at any time without affecting the lawfulness of prior processing. For legitimate interests, users may object under Article 21 GDPR based on their specific circumstances.
Provision of Personal Data and Consequences of Refusal
Providing personal data is voluntary. Users can choose whether to provide personal data to Engel & Völkers and can revoke consent at any time. Withdrawal of consent may limit website functionality.
Access to Data
Personal data are processed by:
Employees (permanent staff and independent real estate agents) and consultants authorized to manage the website and app and provide related services.
Third-party service providers (e.g., IT service providers, hosting providers) to whom Engel & Völkers has outsourced data processing activities.
Disclosure of Data
Personal data may be disclosed to:
Fulfill legal obligations or court requirements.
Defend against legal claims.
Other Engel & Völkers Group companies, following user consent or legitimate interest.
Data Transfers to Non-EU/EEA Countries
Engel & Völkers does not transfer personal data to non-EU/EEA countries without user consent. Servers are located within the EU. Data transfers outside the EU are based on:
User consent; or
EU-approved standard contractual clauses for data protection compliance.
Data Retention and Deletion
Personal data are retained for as long as necessary to fulfill processing purposes, including any legal retention periods. Typically, data are stored for up to 36 months post-collection.
Cookies and Tracking Technologies
Cookies and tracking technologies are used on the website and app. For detailed information on cookie types and management options, refer to our cookie policy.
Social Media Links
The website includes links to major social media platforms (e.g., Facebook, Twitter). These are standard links that do not transmit personal data to social media operators.
User Rights
Users have the right to:
Access;
Rectification;
Erasure (“right to be forgotten”);
Restriction of processing;
Data portability;
Object to processing;
Lodge a complaint with supervisory authorities.
To exercise these rights or request information, contact:
Email: graz@engelvoelkers.com
Postal Address: EV R&C Immo GmbH, Joanneumring 20, 8010 Graz, Austria
Contacts
Data Controller: EV R&C Immo GmbH, Joanneumring 20, 8010 Graz, Austria
Data Protection Officer: Jurica Puljic
Email: jurica.puljic@engelvoelkers.com
Complaints may be submitted to:
Austrian Data Protection Authority (Barichgasse 40-42, 1030 Vienna, Austria; Tel: +43 1 52 152-0; Email: dsb@dsb.gv.at)
