Accessibility Statement

General Description: On the website www.engelvoelkers.com, Engel & Völkers Luxembourg S.à r.l. provides a portal where the Engel & Völkers group can present itself and authorized real estate agencies can offer their services in the residential and commercial real estate sector under the “Engel & Völkers” brand to various target groups. For property owners: services for the sale or rental of residential and commercial properties are offered. For buyers and prospective tenants: assistance is provided in searching for suitable residential or commercial properties.

Provider Information:

Engel & Völkers Luxembourg S.à r.l.
Luxembourg registration number: B210119
Address: 4, Place Joseph Thorn, L-2637 Luxembourg
Tel.: +352 28 26 17 27
Email: luxembourg@engelvoelkers.com

Legal Requirements: The legal requirements arise from the law of March 8, 2023, relating to accessibility requirements for products and services in Luxembourg, which implements European Directive 2019/882 (European Accessibility Act). This law defines obligations regarding the accessibility of products and services, including websites, mobile applications, digital content, self-service terminals, and e-commerce, and specifies which types of content and services are covered or excluded.

Compliance with Accessibility Requirements: The website www.engelvoelkers.com is designed to be accessible in accordance with the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA, to ensure that the services offered on the website are accessible to all.

Functional Performance Criteria: We provide different modes of operation to ensure that our products and services can also be used by users with physical, sensory, or cognitive limitations. These include:

• Visual alternatives: All content is accessible without reliance on color, and text alternatives are available for visually impaired users.

• Auditory alternatives: Our functions currently do not require hearing ability and offer enhanced audio capabilities for users with hearing impairments.

• Manual interaction options: Our digital content can be used without fine motor control and without significant hand muscle strength.

• Protection from visual stimuli: We avoid visual stimuli that could trigger photosensitive seizures.

• Support for cognitive limitations: We ensure that features are provided to support cognitive limitations in order to make use as simple as possible.

• Through regular reviews and adjustments, we ensure that our digital offerings comply with legal requirements and are continuously improved to guarantee high accessibility and safety for all users.

Market Surveillance Authority:

Office for the Supervision of Accessibility of Products and Services (OSAPS)
11, rue Robert Stumper, L-2557 Luxembourg-Gasperich, Luxembourg
Telephone: +352 247 76555
Email: info@osaps.etat.lu

Version June 2025