How to Get Your DEWA Deposit Refund in Dubai: Complete Process

What Is the DEWA Security Deposit?

The DEWA security deposit is a payment required by the DEWA authority when you activate your water and electricity supply to your home. This applies when renting the property or having bought it to live in.

The general deposit amounts for properties in Dubai are:

• AED 4,000 for villas 

• AED 2,000 for apartments 

The security deposit gives DEWA protection against unpaid bills. Many people ask if a DEWA deposit is refundable; the answer is yes, as long as you have no outstanding bills. This means that you will be eligible for a DEWA deposit refund when you move out of the property.

When Can You Claim a DEWA Deposit Refund?

The DEWA security deposit refund is applicable to both tenants and homeowners (who are living in the property) in Dubai.

You can apply for a DEWA deposit refund once you have decided to move out of a property, either because your tenancy has ended or you have decided to sell your property.

Bear in mind that every property has a unique DEWA number, so even if you are moving from one property to another, you will be required to pay your bills and claim your deposit refund on one property, and set up new bills and pay the DEWA deposit on the new property.

How to Apply for a DEWA Deposit Refund

Applying for a DEWA deposit refund is straightforward. Before beginning the refund process, you should ensure that your outstanding bills with DEWA have been paid. If you owe money to DEWA, this will be deducted from your deposit.

Here are some ways that you can claim your DEWA deposit refund:

DEWA Deposit Refund Payment Methods

There are 3 methods through which you can secure your DEWA refund: 

IBAN transfer

• Submit proof of your bank account and include the beneficiary’s name 

• You will get a verification code on your number or email address. Enter it 

• You will get a notification/email confirming your request 

Western Union

• You will be sent a verification code to your email or phone number. Enter it, and you will get a notification/email confirming your request 

• It will include a Money Transfer Control Number (MTCN), which is valid for 30 days. You can show this at any Western Union branch for your refund. 

Cheque

You can also request your DEWA deposit refund by cheque. This is typically used if you're unable to provide bank details or access Western Union.

• The cheque will be issued in the name of the account holder registered with DEWA.

• You will receive a notification/email once the cheque is ready.

• The cheque can either be collected from DEWA’s headquarters or delivered by courier (charges may apply).

• Make sure your registered Emirates ID and contact information are up to date to avoid delays.

DEWA’s Deactivation Fees

When closing your DEWA account, a small deactivation fee is applied depending on your meter size. Below is a breakdown of the applicable charges.

• AED 100 for small meters 

• AED 300 for big meters 

• AED for knowledge fees 

• AED 10 for innovation fees 

How Much Deposit Can You Get Back?

The refundable deposit from DEWA depends on the type of property you occupied. Typically, the deposit is AED 2,000 for apartments and AED 4,000 for villas.

When you close your DEWA account, any outstanding bills or disconnection fees will be deducted from this amount before the refund is processed.

Required Documents for DEWA Refund

For a DEWA deposit refund, you generally have to provide either an Emirates ID or a passport copy, and sometimes a final payment receipt showing no pending dues. You may be required to provide other documents depending on the mode you select.