Privacy-Policy

PRIVACY POLICY ENGEL & VÖLKERS ANDORRA


INTRODUCTION


This Data Protection Policy has been drawn up in accordance with the regulations in force in Andorra, Llei Qualificado 15/2003, of 18 December, on the Protection of Personal Data (hereinafter referred to as "LQPD"), and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter referred to as "GDPR").
Kampfraat Real Estate SLU, (hereinafter, "Engel & Völkers") is committed to protecting the privacy of each User of our website and our services (hereinafter, "You"). This Privacy Policy explains our practices regarding the use of personal data collected and processed through our Services. The terms defined in this document will have the same meaning as in the Legal Notice of Engel & Völkers.


INDEX


Our privacy policy is structured as follows:
    Controller
    Personal data file
    You visit us on our website
    You conclude a search or marketing contract with us
    You contact us by phone or online or visit us in our store or at marketing events
    Contact us with a postcard
    We search together with a licensee partner of Engel & Völkers to find a property for you (referral)
    You are submitting a job application on your own initiative or in response to a job advertisement


CONTROLLER


The responsible authority for processing of data is Engel & Völkers, with NRT L-710620-U and with fiscal address at Carrer Na Maria Pla 2-6 – AD500 Andorra la Vella. All communications regarding the processing of your personal data will be addressed to the email: andorra.dpd@engelvoelkers.com


PERSONAL DATA FILES


In compliance with the LQPD, the data collected through this website are incorporated into the following files, under the responsibility of Engel & Völkers:


•    File "Website"
•    File "Clients"
•    File "Suppliers"
•    File "Employees"
•    File "Video surveillance"
•    File "Candidates"
•    File "Exercise of rights
"

At present, these files are duly registered with the Andorran Data Protection Agency, and it is possible to consult them publicly.

DATA PROTECTION INFORMATION FOR VISITING THE WEBSITE


This data protection information applies to the use of the website www.engelvoelkers.com/es-ad/andorra/ (hereinafter, the "website").
The following information applies to the website, unless expressly stated otherwise.
Kampfraat Real Estate SLU in its function of responsible authority (also "Engel & Völkers" in the following) informs its users that the use of the website will involve the processing of the following personal data:


- By using the website, personal data about them will be processed, in particular:
● Personal data (e-mail address, first name, surname, title, postal address, telephone number, etc. [hereinafter, "data” or "personal data"]) provided by users in case of registering on the website (for example, in contact requests or in connection with the sending of newsletters;
● Personal data transferred from the user’s internet browser each time the user accesses the website and stored within log files, also known as server logs. This data comprises: IP address (Internet protocol address) of the accessing computer; name of the accessed site; date and time of access; related URL from which the user accesses the site; number of transferred data items; status report of successful access; session ID number;
Purpose of processing
Engel & Völkers, as the responsible entity,
- Processes the personal data of website users for the following purposes:
● Fulfilment of user’s requests (legal basis is contract performance and the legitimate interest of Engel & Völkers in transferring contact requests within the Engel & Völkers Group to the appropriate company. The above “Engel & Völkers Group” comprises Engel & Völkers AG and its domestic and foreign associated companies in terms of the German Companies Act Sec. 15 et seq., and the (master) licensees affiliated with this group of companies. A current listing of these licensees can be obtained here: https://www.engelvoelkers.com/de/unternehmen/standorte/);
● The forwarding of e-mail newsletters (website only) on the company’s own offers and advertising by the company or third parties to the legally permissible extent or based on consent. (Legal basis is either the consent or the legitimate interest of Engel & Völkers in direct marketing, providing this is in accordance with the data protection and competition rules);
● For the functionality and optimisation of the Engel & Völkers website and property app. (Legal basis is the legitimate interest of Engel & Völkers in continuously improving the quality of the website and property app and ensuring its ease of use);
 ● Analysis of the website and property app for determining user behaviour and for interest-based advertising. (Legal basis is the consent.);
● Identification and possible blocking of users who have installed a so-called adblocker and who thereby block advertising. (Legal basis is the legitimate interest of Engel & Völkers of providing users who do not block advertising with wholly or partially web-financed offers);
● In order to prevent fraudulent activities or misuse on the website or in connection with the website or property app and to observe the legal stipulations for secure websites. (Legal basis is the legitimate interest of Engel & Völkers in eliminating faults, ensuring system security and identifying unauthorised access attempts or accesses.)
The legal basis for the processing of personal data is Article 6(1)(a) of the GDPR to the extent that the processing is based on consent; Article 6(1)(b) GDPR, if the basis of the processing is the contractual relationship and Article 6(1)(f) GDPR, if the basis is the legitimate interest of Engel & Völkers.
If the legal basis is your consent, you are entitled to revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until revocation. If the legal basis is a legitimate interest, you are also entitled in principle to object to the processing of your personal data at any time for reasons arising from your particular situation. Article 21 GDPR applies in this respect.
Nature of supply of personal data and consequences of objection
The provision of personal data by users is voluntary. They may freely decide whether to make personal data available to Engel & Völkers and may subsequently revoke their consent to the processing of personal data which have already been made available. Revocation may mean that the Engel & Völkers website is no longer usable.
Access to data
The personal data is processed by Engel & Völkers and (in respect of individual items) particularly by:
● Employees (permanent employees such as job-holders and independent property consultants) and consultants authorised to administer the website and property app and provide the associated services;
● Third-party supplier companies (e.g. IT service providers, hosting providers, etc.) to which Engel & Völkers has outsourced processing services as part of a job processing agreement.
Information about the data
As the responsible authority we are able to provide information about your personal data. However, this information may only be given for the following reasons:
● In the case of fulfilment of legal obligations or obligations arising from regulations and guidelines under national or European laws.
● For defence in court in the case of a legal dispute.
Disclosure of data
If your query relates to offers from other companies of the Engel & Völkers Group, Engel & Völkers transfers the personal data entered by you in this case to the respective company from the Engel & Völkers Group with your prior consent or on the basis of its legitimate interests. Other than this, your personal data will not be disclosed by Engel & Völkers.


Disclosure of data in non-EEA countries


Engel & Völkers will not communicate any personal data to countries outside the EEA. The servers used by Engel & Völkers are located within the European Union.
If your inquiry concerns companies of the Engel & Völkers group outside the European Union, we will transfer your data after receiving your consent.
In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, Engel & Völkers will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Union) are agreed with each service provider, unless Engel & Völkers can invoke other legal grounds for the transfer of personal data.

Saving and deleting of data


Engel & Völkers saves personal data for the time necessary for achieving the purposes for which the data was collected and processed, including any retention period stipulated under the applicable legislation (e.g. retention of accounting records) and in any case for a maximum of 24 months after the personal data was collected.

Use of cookies on the website
In addition to the processing of personal data mentioned above, cookies and other tracking technologies are stored on your terminal device during or after your visit to Engel & Völkers.
Cookies are small text files that are sent when you visit our website and that are stored in the user's web browser. If the corresponding website is visited again, the user's browser returns the content of the cookies and thus allows the user to be recognized again. Third-party technologies, such as scripts, pixels, and tags, which Engel & Völkers integrates for advertising purposes, also install cookies on your terminal.
Some cookies are automatically deleted at the end of the browser session (so-called session cookies), others are stored in the user's browser for a certain time or permanently and then automatically deleted (so-called temporary or permanent cookies).
(MORE INFORMATION ABOUT COOKIES IN THE COOKIES POLICY OF THIS SITE)
Links to social media pages

This website contains links to the main social media network sites (e.g. Facebook and Twitter). These are not embedded social media plug-ins, but a link through which no personal data is transmitted to the social media operators.

Rights of data subjects
You have the right to receive information about the processing of your personal data (for example, the origin of this data, the purpose of the processing, the modalities of the data processing). In addition, under certain conditions, you have the right, at any time, to object to the processing of data in the future, to limit them or to demand the deletion of the data. Finally, you can avoid sending advertising material or implementing market research or commercial communications at any time.
In summary, you have a right to

- Information,
- Correction,
- Deletion (or to be forgotten),
- Limitation of processing,
- Data portability,
- Objection to the processing of your personal data,
- Complaint to the supervisory authorities.


You can revoke the consent granted for the processing of data.
Please note that your right to deletion is subject to certain restrictions. For instance, we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.
To exercise the above rights and request information, you can write to the following email address andorra.dpd@engelvoelkers.com or to the postal address Engel & Völkers, Carrer Na Maria Pla 2-6, AD500 Andorra la Vella. Similarly, users may at any time revoke consent to, correct and delete the processing of their data.

Contacts


The responsible authority for processing of data is Engel & Völkers located in Carrer na Maria Pla 2-6 of Andorra la Vella. In the event of questions regarding our data processors, we are happy to make a current list of these available to you.
If you have any questions about this data protection declaration or about data protection, please contact the data protection officer of Engel & Völkers: andorra.dpd@engelvoelkers.com or at the postal address of Engel & Völkers,Carrer Na Maria Pla 2-6, AD500 Andorra la Vella.
If you have a complaint about the way in which we treat your data, you can file a claim with the Andorran Agency for Data Protection (APDA), located in the Edifici del Consell General – C / Doctor Vilanova, 15-17 (floor -5), AD500 Andorra la Vella.

COOKIES POLICY


This privacy policy for the use of cookies of the website www.engelvoelkers.com/es-ad/andorra/
Kampfraat Real Estate SLU in its function of responsible authority (also "Engel & Völkers" in the following) informs its users that the use of the website will involve the processing of the following personal data, since cookies and other tracking technologies are stored on your terminal device during or after your visit to Engel & Völkers.
What are cookies?
Cookies are small text files that are sent when you visit our website and that are stored in the user's web browser. If the corresponding website is visited again, the user's browser returns the content of the cookies and thus allows the user to be recognized again. Third-party technologies, such as scripts, pixels, and tags, which Engel & Völkers integrates for advertising purposes, also install cookies on your terminal.
Some cookies are automatically deleted at the end of the browser session (so-called session cookies), others are stored in the user's browser for a certain time or permanently and then automatically deleted (so-called temporary or permanent cookies).
What cookies does Engel & Völkers use in general?
Depending on their function and purpose, Engel & Völkers cookies are divided into different categories.
"Essential" and "functional" cookies are needed so that Engel & Völkers can provide the online service securely and easily to be user-friendly. This category includes, for example
●    cookies that serve to identify or authenticate our users and
●    cookies that temporarily store certain user inputs.
These cookies allow you to browse the online offers of Engel & Völkers and use the functions as desired. Without these cookies, the essential services of Engel & Völkers could not be provided. They are only used when visiting our online offers and are usually deleted after you close your browser. They are also used to obtain the optimized display of the website when accessed with a mobile device, so that the volume of data is not consumed unnecessarily.
The legal basis for the setting of these cookies is the legitimate interest of Engel & Völkers that the online services can be used safely and easily and that the quality of the online services and content is constantly improved.
No consent is required for the use of "essential" and "functional" cookies. They cannot be disabled.

Engel & Völkers also uses cookies for analytical purposes ("analytical cookies") and advertising ("advertising cookies"). Engel & Völkers uses the profiles created with the help of these cookies to obtain statistical information about the use of Engel & Völkers' online services and to display advertisements or offers that suit your interests ("interest-based advertising").
The legal basis for the use of these cookies is your consent.


What cookies does Engel & Völkers use in particular?


At this link you can find out which cookies Engel & Völkers uses in particular.
This list also contains the duration of conservation and other useful information.
How can you manage, prevent, or delete the use of cookies?
You can use Engel & Völkers without "Analytical" or "Advertising" cookies and without other tracking mechanisms on the web. To do this, please click on this link to disable these cookies and tracking mechanisms. In this case, only the "essential" and "functional" cookies that are necessary for the use of online offers remain.
You can also disable the storage of cookies through your browser settings and delete cookies already stored in your browser at any time. However, please note that this online offer may not work or operate only on a limited basis without cookies.
We also recommend that you visit the www.YourOnlineChoices.comwebsite, where you can get information and assistance regarding tracking mechanisms on the web.
For U.S. suppliers the link below offers the possibility of issuing a central opposition to the different tools: www.optout.networkadvertising.org.

Social media plugins


This Website uses social media plug-ins from the most important social networks (Facebook, Twitter...). In this regard, it is not a question of embedding social media plug-ins, but rather of a link in which personal data is not transmitted to social media providers.

Rights of data subjects


You have the right to receive information about the processing of your personal data (for example, the origin of this data, the purpose of the processing, the modalities of the data processing). In addition, under certain conditions, you have the right, at any time, to object to the processing of data in the future, to limit them or to demand the deletion of the data. Finally, you can avoid sending advertising material or implementing market research or commercial communications at any time.
In summary, you have a right to

- Information,
- Correction,
- Deletion (or to be forgotten),
- Limitation of processing,
- Data portability,
- Objection to the processing of your personal data,
- Complaint to the supervisory authorities.


You can revoke the consent granted for the processing of data.
Please note that your right to deletion is subject to certain restrictions. For instance, we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.
To exercise the above rights and request information, you can write to the following email address andorra.dpd@engelvoelkers.com or to the postal address Engel & Völkers, Carrer Na Maria Pla 2-6, AD500 Andorra la Vella. Similarly, users may at any time revoke consent to, correct and delete the processing of their data.

Contacts


The responsible authority for processing of data is Engel & Völkers located in Carrer na Maria Pla 2-6 of Andorra la Vella. In the event of questions regarding our data processors, we are happy to make a current list of these available to you.
If you have any questions about this data protection declaration or about data protection, please contact the data protection officer of Engel & Völkers: andorra.dpd@engelvoelkers.com or at the postal address of Engel & Völkers,Carrer Na Maria Pla 2-6, AD500 Andorra la Vella.
If you have a complaint about the way in which we treat your data, you can file a claim with the Andorran Agency for Data Protection (APDA), located in the Edifici del Consell General – C / Doctor Vilanova, 15-17 (floor -5), AD500 Andorra la Vella.

DATA PROTECTION INFORMATION IN CONNECTION WITH A SEARCH OR MARKETING AGREEMENT


Kampfraat Real Estate SLU, in its function of responsible authority (also "Engel & Völkers" in the following) informs its customers and interested parties about personal data regularly collected in connection with a contractual relationship or pre-contractual relationships. These specifically include:
● First name, surname, title, address, phone number, information regarding desired property (in the case of property search) or (in the case of property marketing) information about the property
● Email address, if you have consented to receiving promotional information, particularly the offer of properties;
● As well as (if there is a purchase/sale or rental of property) bank details, information on identity, copy of ID (when buying a property) as well as land register, electricity, oil and/or gas bills, general direct cost statements, purchase contract (when selling a property) or (if there is a rental of a property) bank details, information on identity, CV, proof of income, proof of creditworthiness, rental contract.

This data is then referred to as "data" or "personal data".
Purpose of processing
Engel & Völkers,as the responsible authority, processes personal data for the following purposes:
● Fulfilment of a contractual relationship by independent property consultants, including invoicing and credit checks (the legal basis is GDPR Articles 6(1)(b) and also 6(1)(f); Engel & Völkers’ legitimate interest in connection with the disclosure of data to independent property consultants stems from the freedom to fulfil contractual obligations by means of independent brokers or sub-brokers. The legitimate interest in the performance of credit checks follows from the legitimate interest in protection from bad debts);

● Promotional information about property marketed by Engel & Völkers or licensees in the Engel & Völkers network (legal basis is GDPR Article 6 (1) (f); Engel & Völkers’ legitimate interest arises from the processing of personal data for the purposes of direct advertising).

Disclosure of data.
If your query relates to offers from other companies of the Engel & Völkers Group, Engel & Völkers transfers the personal data entered by you in this case to the respective company from the Engel & Völkers Group with your prior consent. Please also familiarise yourself with our information on referral at the end of our data protection information.

Furthermore, your personal data is only passed on by Engel & Völkers as part of fulfilling the contractual relationship, if necessary, after prior consent from you. In particular, there is a disclosure of the data to your contractual partners or potential contractual partners, notaries and land registries. In this connection, Engel & Völkers is also subject to the German Money Laundering Act and may be obligated to disclose your data to regulatory authorities. In addition, your data will be disclosed to Engel & Völkers’ independent property consultants.
Access to data
The personal data is processed by Engel & Völkers and (in respect of individual items) particularly by:

● Employees (permanent employees and independent property consultants) and consultants that make the offered services available;

● O Third-party supplier companies (e.g. IT service providers, hosting providers or shipping companies) to which Engel & Völkers has outsourced services for processing operations as part of a job processing agreement.

Disclosure of data in non-EEA countries
Engel & Völkers will not transfer any personal data to non-EEA countries without your consent. The servers used by Engel & Völkers are located within the European Union. If your query relates to companies of the Engel & Völkers Group outside the European Union, we will transfer your data after obtaining your consent.

In cases where personal data is transferred to countries that do not offer the same level of protection as in the European Union and you have not expressly consented to the transfer of your data to those countries by your consent, Engel & Völkers will ensure that certain contractual obligations are agreed with each service provider in accordance with applicable data protection legislation (including the enforcement of European Union Standard Contractual Clauses), unless Engel & Völkers can invoke other legal bases for the transmission of personal data.
Saving and deleting of data
Engel & Völkers saves personal data in connection with a contractual relationship for the duration of the retention period arising from the legal provisions. Furthermore, Engel & Völkers saves its data in connection with the receipt of commercial information until the withdrawal of your consent from Engel & Völkers.

Rights of data subjects


You have the right to receive information about the processing of your personal data (for example, the origin of this data, the purpose of the processing, the modalities of the data processing). In addition, under certain conditions, you have the right, at any time, to object to the processing of data in the future, to limit them or to demand the deletion of the data. Finally, you can avoid sending advertising material or implementing market research or commercial communications at any time.
In summary, you have a right to

- Information,
- Correction,
- Deletion (or to be forgotten),
- Limitation of processing,
- Data portability,
- Objection to the processing of your personal data,
- Complaint to the supervisory authorities.


You can revoke the consent granted for the processing of data.
Please note that your right to deletion is subject to certain restrictions. For instance, we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.
To exercise the above rights and request information, you can write to the following email address andorra.dpd@engelvoelkers.com or to the postal address Engel & Völkers, Carrer Na Maria Pla 2-6, AD500 Andorra la Vella. Similarly, users may at any time revoke consent to, correct and delete the processing of their data.

Contacts


The responsible authority for processing of data is Engel & Völkers located in Carrer na Maria Pla 2-6 of Andorra la Vella. In the event of questions regarding our data processors, we are happy to make a current list of these available to you.
If you have any questions about this data protection declaration or about data protection, please contact the data protection officer of Engel & Völkers: andorra.dpd@engelvoelkers.com or at the postal address of Engel & Völkers,Carrer Na Maria Pla 2-6, AD500 Andorra la Vella.
If you have a complaint about the way in which we treat your data, you can file a claim with the Andorran Agency for Data Protection (APDA), located in the Edifici del Consell General – C / Doctor Vilanova, 15-17 (floor -5), AD500 Andorra la Vella.

DATA PROTECTION INFORMATION IN CONNECTION WITH TELEPHONE CONTACT, CONTACT VIA THE INTERNET O CONTACTING US IN OUR SHOP OR AT MARKETING EVENTS


Kampfraat Real Estate SLU, in its function of responsible authority (also "Engel & Völkers" in the following) informs its customers and stakeholders about the personal data that is regularly collected when making contact. These specifically include:
● First name, surname, title, address, phone number, information regarding desired property (in the case of property search) or (in the case of property marketing) information about the property;

● Email address, if you have consented to receiving promotional information, particularly the offer of properties;

In the following, this data is referred to as "data" or "personal data".
Purpose of processing
Engel & Völkers,as the responsible entity, processes personal data for the following purposes:
● Fulfilment of a pre-contractual relationship by independent property consultants (the legal basis is GDPR Articles 6(1)(b) and also 6(1)(f); Engel & Völkers’ legitimate interest in connection with the disclosure of data to independent property consultants stems from the freedom to fulfil contractual obligations by means of independent brokers or sub-brokers.

● Promotional information about property marketed by Engel & Völkers or licensees in the Engel & Völkers network (legal basis is GDPR Article 6 (1) (f); Engel & Völkers’ legitimate interest arises from the processing of personal data for the purposes of direct advertising).

Disclosure of data.
If your query relates to offers from other companies of the Engel & Völkers Group, Engel & Völkers transfers the personal data entered by you in this case to the respective company from the Engel & Völkers Group with your prior consent. Please also familiarise yourself with our information on referral at the end of our data protection information.
Furthermore, your personal data is only passed on by Engel & Völkers as part of fulfilling the contractual relationship and only after prior consent from you. In particular, there is a disclosure of the data to your potential contractual partners, notaries and land registries. In this connection, Engel & Völkers is also subject to the German Money Laundering Act and may be obligated to disclose your data to regulatory authorities. In addition, your data will be disclosed to Engel & Völkers’ independent property consultants.

Access to data


The personal data is processed by Engel & Völkers and (in respect of individual items) particularly by:

● Employees (permanent employees such as job holders and independent property consultants) and consultants that make the offered services available;
● Third-party supplier companies (e.g. IT service providers, hosting providers or shipping companies) to which Engel & Völkers has outsourced services for processing operations as part of a job processing agreement.

Disclosure of data in non-EEA countries
Engel & Völkers will not transfer any personal data to non-EEA countries without your consent. The servers used by Engel & Völkers are located within the European Union. If your query relates to companies of the Engel & Völkers Group outside the European Union, we will transfer your data after obtaining your consent.

In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, Engel & Völkers will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Union) are agreed with each service provider, unless Engel & Völkers can invoke other legal grounds for the transfer of personal data.

Saving and deleting of data


Engel & Völkers stores personal data in connection with a pre-contractual relationship for the duration necessary for the fulfilment of the pre-contractual relationship, for the duration of any retention period arising from the legal provisions, or for the duration required to pursue legal claims. Furthermore, Engel & Völkers saves its data in connection with the receipt of commercial information until the withdrawal of your consent from Engel & Völkers.

Rights of data subjects
You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Under certain conditions, you are also entitled to revoke your consent to data processing in the future, to restrict it or to request that the data be deleted. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.

In short, you have the right to:


-    Information,
-    Correction,
-    Deletion (or to be forgotten),
-    Limitation of processing,
-    Data portability,
-    Objection to the processing of your personal data,
-    Complaint to the supervisory authorities,
- Not be subject to automated individualized decisions,
- Complain to the supervisory authorities.


You can revoke the consent granted for the processing of data.
Please note that your right to deletion is subject to certain restrictions. For instance, we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.

To exercise the above rights and request information, you can write to the following email address andorra.dpd@engelvoelkers.com or to the postal address Engel & Völkers, Carrer Na Maria Pla 2-6, AD500 Andorra la Vella. Similarly, users may at any time revoke consent to, correct and delete the processing of their data.
Contacts
The responsible authority for processing of data is Engel & Völkers located in Carrer na Maria Pla 2-6 of Andorra la Vella. In the event of questions regarding our data processors, we are happy to make a current list of these available to you.
If you have any questions about this data protection declaration or about data protection, please contact the data protection officer of Engel & Völkers: andorra.dpd@engelvoelkers.com or at the postal address of Engel & Völkers,Carrer Na Maria Pla 2-6, AD500 Andorra la Vella.
If you have a complaint about the way in which we treat your data, you can file a claim with the Andorran Agency for Data Protection (APDA), located in the Edifici del Consell General – C / Doctor Vilanova, 15-17 (floor -5), AD500 Andorra la Vella.

DATA PROTECTION INFORMATION IN CONNECTION WITH CONTACT BY MEANS OF A POSTCARD


Kampfraat Real Estate SLU, in its function of responsible authority (also "Engel & Völkers" in the following) informs its customers and stakeholders about the personal data collected in connection with a contact by means of a postcard. These specifically include:
●     First name, surname, title, address, phone number, information regarding desired property (in the case of property search) or (in the case of property marketing) information about the property;
●     E-mail address, if you have consented to receiving advertising information, particularly property offers, or receiving regular electronic newsletters or job offers;

These data will henceforth be referred to as 'data' or ' personal data '.

Purpose of processing


Engel & Völkers, as the responsible authority, processes personal data for the following purposes:
● Fulfilment of a contractual relationship by independent property consultants, including invoicing and credit checks (the legal basis is GDPR Articles 6(1)(b) and also 6(1)(f); Engel & Völkers’ legitimate interest in connection with the disclosure of data to independent property consultants stems from the freedom to fulfil contractual obligations by means of independent brokers or sub-brokers. The legitimate interest in the performance of credit checks follows from the legitimate interest in protection from bad debts.)

● Promotional information about property marketed by Engel & Völkers or licensees in the Engel & Völkers network (legal basis is GDPR Article 6 (1) (f); Engel & Völkers’ legitimate interest arises from the processing of personal data for the purposes of direct advertising).


● Promotional information about job offers by Engel & Völkers or licensees in the Engel & Völkers network (legal basis is GDPR Article 6 (1) (a) and (f); Engel & Völkers’ legitimate interest arises from the processing of personal data for the purposes of direct advertising.)


In the case of a marketing order or the search for a property, Engel & Völkers will store your personal data under the conditions described in the section "Visit to one of our shops".

Access to data


● Employees (permanent employees and independent property consultants) and consultants that make the offered services available;

● Third-party supplier companies (e.g. IT service providers, hosting providers or shipping companies) to which Engel & Völkers has outsourced services for processing operations as part of a job processing agreement.

Disclosure of data in non-EEA countries


Engel & Völkers will not transfer any personal data to non-EEA countries without your consent. The servers used by Engel & Völkers are located within the European Union.

If your query relates to companies of the Engel & Völkers Group outside the European Union, we will transfer your data after obtaining your consent.

In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, Engel & Völkers will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Union) are agreed with each service provider, unless Engel & Völkers can invoke other legal grounds for the transfer of personal data.

Saving and deleting of data


Engel & Völkers saves its data in connection with the receipt of commercial information until the withdrawal of your consent from Engel & Völkers.

Rights of data subjects
You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Under certain conditions, you are also entitled to revoke your consent to data processing in the future, to restrict it or to request that the data be deleted. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.

In short, you have the right to


-    Information,
-    Correction,
-    Deletion (or to be forgotten),
-    Limitation of processing,
-    Data portability,
-    Objection to the processing of your personal data,
-    Complaint to the supervisory authorities,
- Not be subject to automated individualized decisions,
- Complain to the supervisory authorities.


You can revoke the consent granted for the processing of data.
To exercise the above rights and request information, you can write to the following email address andorra.dpd@engelvoelkers.com or to the postal address Engel & Völkers, Carrer Na Maria Pla 2-6, AD500 Andorra la Vella. Similarly, users may at any time revoke consent to, correct and delete the processing of their data.
Contacts
The responsible authority for processing of data is Engel & Völkers located in Carrer na Maria Pla 2-6 of Andorra la Vella. In the event of questions regarding our data processors, we are happy to make a current list of these available to you.
If you have any questions about this data protection declaration or about data protection, please contact the data protection officer of Engel & Völkers: andorra.dpd@engelvoelkers.com or at the postal address of Engel & Völkers,Carrer Na Maria Pla 2-6, AD500 Andorra la Vella.
If you have a complaint about the way in which we treat your data, you can file a claim with the Andorran Agency for Data Protection (APDA), located in the Edifici del Consell General – C / Doctor Vilanova, 15-17 (floor -5), AD500 Andorra la Vella.

DATA PROTECTION IN CONNECTION WITH A JOINT SEARCH FOR PORPERTY WITHIN THE ENGEL & VÖLKERS LICENSEE NETWOR (REFERRAL)


Kampfraat Real Estate SLU (hereinafter referred to as "Engel & Völkers“) has received your personal data from a company within the Engel & Völkers licensee network. Disclosure of your personal data has been done on the basis of your consent.
As we are now processing personal data about you, we are hereby informing your pursuant to European Regulation on the protection of personal data (RGPD) and the qualified law of data protection of the Principality of Andorra (LQPD):
In our function as responsible authority, we inform the customers and stakeholders referred to us about the processing of personal data arising from a joint search by Engel & Völkers licensees. We collect and process in particular:

● First name, surname, title, address, telephone number, information about the desired property (in the case of property search) or (in the case of commercialization of the property) information about the property.
● E-mail address, if they have expressed their agreement to the receipt of advertising information (in particular, real estate offers).
● As well as (if there is a purchase/sale or rental of property) bank details, information on identity, copy of ID (when buying a property) as well as land register, electricity, oil and/or gas bills, general direct cost statements, purchase contract (when selling a property) or (if there is a rental of a property) bank details, information on identity, CV, proof of income, proof of creditworthiness, rental contract.

In the following, this data is referred to as "data" or " personal data ".


Purpose of processing


Engel & Völkers, as the responsible authority, processes personal data for the following purposes:
● Fulfilment of a contractual relationship by independent property consultants, including invoicing and credit checks (the legal basis is GDPR Articles 6(1)(b) and also 6(1)(f); Engel & Völkers’ legitimate interest in connection with the disclosure of data to independent property consultants stems from the freedom to fulfil contractual obligations by means of independent brokers or sub-brokers. The legitimate interest in the performance of credit checks follows from the legitimate interest in protection from bad debts);

● Promotional information about property marketed by Engel & Völkers or licensees in the Engel & Völkers network (legal basis is GDPR Article 6 (1) (f); Engel & Völkers’ legitimate interest arises from the processing of personal data for the purposes of direct advertising).

Disclosure of data

Your personal data are only passed on by Engel & Völkers as part of fulfilling the contractual relationship and only after prior consent from you. In particular, there is a disclosure of the data to your contractual partners or potential contractual partners, notaries and land registries. In this connection, Engel & Völkers is also subject to the German Money Laundering Act and may be obligated to disclose your data to regulatory authorities. In addition, your data will be disclosed to Engel & Völkers’ independent property consultants.

Access to data
The personal data is processed by Engel & Völkers and (in respect of individual items) particularly b:

● Employees (permanent employees such as job holders and independent property consultants) and consultants that make the offered services available;

● Third-party supplier companies (e.g. IT service providers, hosting providers or shipping companies) to which Engel & Völkers has outsourced services for processing operations as part of a job processing agreement.

Disclosure of data in non-EEA countries
Engel & Völkers will not transfer any personal data to non-EEA countries without your consent. The servers used by Engel & Völkers are located within the European Union.

If your query relates to companies of the Engel & Völkers Group outside the European Union, we will transfer your data after obtaining your consent.

In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, Engel & Völkers will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Union) are agreed with each service provider, unless Engel & Völkers can invoke other legal grounds for the transfer of personal data.

Saving amb deleting of data


Engel & Völkers saves personal data in connection with a contractual relationship for the duration of the retention period arising from the legal provisions.
Furthermore, Engel & Völkers saves its data in connection with the receipt of commercial information until the withdrawal of your consent from Engel & Völkers.

Rights of data subjects
You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Under certain conditions, you are also entitled to revoke your consent to data processing in the future, to restrict it or to request that the data be deleted. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.

In short, you have the right to
-    Information,
-    Correction,
-    Deletion (or to be forgotten),
-    Limitation of processing,
-    Data portability,
-    Objection to the processing of your personal data,
-    Complaint to the supervisory authorities,
- Not be subject to automated individualized decisions,
- Complain to the supervisory authorities.


You can revoke the consent granted for the processing of data.
Please note that your right to deletion is subject to certain restrictions. For instance, we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.

To exercise the above rights and request information, you can write to the following email address andorra.dpd@engelvoelkers.com or to the postal address Engel & Völkers, Carrer Na Maria Pla 2-6, AD500 Andorra la Vella. Similarly, users may at any time revoke consent to, correct and delete the processing of their data.
Contacts
The responsible authority for processing of data is Engel & Völkers located in Carrer na Maria Pla 2-6 of Andorra la Vella. In the event of questions regarding our data processors, we are happy to make a current list of these available to you.
If you have any questions about this data protection declaration or about data protection, please contact the data protection officer of Engel & Völkers: andorra.dpd@engelvoelkers.com or at the postal address of Engel & Völkers,Carrer Na Maria Pla 2-6, AD500 Andorra la Vella.
If you have a complaint about the way in which we treat your data, you can file a claim with the Andorran Agency for Data Protection (APDA), located in the Edifici del Consell General – C / Doctor Vilanova, 15-17 (floor -5), AD500 Andorra la Vella.

DATA PROTECTION INFORMATION IN CONNECTION WITH A UNSOLICITED APPLICATION OR AN APPLICATION BASED ON A JOB ADVERTISEMENT


Kampfraat Real Estate SLU, hereinafter referred to as "Engel & Völkers") in its function of responsible authority, processes personal data as part of applicant management (hereinafter also referred to as “applicant process”).

Personal data include, first name, surname, e-mail address, telephone number, curriculum vitae and other data and documents sent in each case (hereinafter collectively referred to as 'personal data').

By participating in the application process and submitting your application to us, you provide Engel & Völkers with your personal data.
Purpose of processing
Engel & Völkers processes your personal data for the following purposes:
● Exam Examination of the application in view of employment within our company (legal basis is the pre-contractual relationship under Art. 6(1) (b) GDPR or your consent under Art. 6(1)(a) GDPR, if you are using the global online job portal of Engel & Völkers AG.).

● Defence of any asserted legal claims arising from the application procedure against Engel & Völkers, if necessary (legal basis is the legitimate interest of Engel & Völkers to comply with its burden of proof in proceedings under the General Equal Treatment Act (AGG); Art. 6(1)(f) GDPR).
● Furthermore, Engel & Völkers processes your personal data on the basis of prior consent in order to inform you about interesting job offers. These job offers are made available to you from time to time by the specialist department of Engel & Völkers to which you have addressed your application.
Engel & Völkers requires your personal data to fulfil the above-mentioned processing purposes. You are free not to provide Engel & Völkers with any personal data whatsoever. In this case, you will not be able to participate in the application process for vacancies.

Requirement of data transmission and consequences if you revoke your consent to the processing of data.
We process personal data only if necessary. The processing is either digital or in paper form. Furthermore, the processing of personal data includes, in particular, collecting, registering, managing, storing, changing, selecting, comparing, accessing and communicating the data.

Please note e-mails sent during the application process are not encrypted. If you do not want this, contact us by mail. Engel & Völkers handles your data with the utmost confidentiality and according to the legal data protection standards.

Access to personal data or disclosure of this data to third parties.
Your personal data will be processed by the responsible employees of Engel & Völkers or comparable persons. These are:
● Employees and consultants who are responsible for the candidate process (such as employees of the human resources department of Engel & Völkers as the responsible authority;

● Administrators and other trusted IT support staff who are authorised and required to provide technical support to the applicant process (e.g. user support staff or IT staff);
● Third parties (e.g. IT service providers or hosting providers) to whom Engel & Völkers has outsourced tasks. These are considered “processors”.


Otherwise, your data will not be disclosed to third parties.

If you have applied through the global online job portal of Engel & Völkers AG, your application documents have been sent to us by Engel & Völkers AG. How Engel & Völkers AG processes your personal data was disclosed during the application process and can be viewed at any time in the global online job portal on the corresponding Engel & Völkers AG website.

Disclosure of data in non-EEA countries


Engel & Völkers will not transfer any personal data to non-EEA countries without your consent. The servers used by Engel & Völkers are located within the European Union.
If your query relates to companies of the Engel & Völkers Group outside the European Union, we will transfer your data after obtaining your consent.

In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, Engel & Völkers will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Union) are agreed with each service provider, unless Engel & Völkers can invoke other legal grounds for the transfer of personal data.

Saving and deleting of data


Engel & Völkers processes your personal data exclusively for as long as is necessary to achieve the purpose of the processing and at most for a period of 6 months after the request has been rejected. We will also delete your data at the end of the application process or in case you object to the processing of the data. Deletion is carried out in accordance with legal requirements. Only if you have given your consent for us to send you other interesting job offers as well, the deletion of the data will not occur until you object to this consent. If an employment relationship is concluded, we keep the data of your application within the scope of the contractual relationship.

Rights of data subjects


You have the right to information on the processing of your personal data (for example, the origin of this data, the processing purpose, the modalities of the data processing). Under certain conditions, you are also entitled to revoke your consent to data processing in the future, to restrict it or to request that the data be deleted. Finally, you can prevent the sending of advertising material or the implementation of market research or commercial communications at any time.

In short, you have the right to
-    Information,
-    Correction,
-    Deletion (or to be forgotten),
-    Limitation of processing,
-    Data portability,
-    Objection to the processing of your personal data,
-    Complaint to the supervisory authorities,
- Not be subject to automated individualized decisions,
- Complain to the supervisory authorities.


You can revoke the consent granted for the processing of data.
Please note that your right to deletion is subject to certain restrictions. For instance, we need not or may not delete any data which we need to retain for a further period under a statutory retention period. Data needed by us for the establishment, exercise or defence of legal claims are also excepted from your right to deletion.

To exercise the above rights and request information, you can write to the following email address andorra.dpd@engelvoelkers.com or to the postal address Engel & Völkers, Carrer Na Maria Pla 2-6, AD500 Andorra la Vella. Similarly, users may at any time revoke consent to, correct and delete the processing of their data.
Contacts
The responsible authority for processing of data is Engel & Völkers located in Carrer na Maria Pla 2-6 of Andorra la Vella. In the event of questions regarding our data processors, we are happy to make a current list of these available to you.
If you have any questions about this data protection declaration or about data protection, please contact the data protection officer of Engel & Völkers: andorra.dpd@engelvoelkers.com or at the postal address of Engel & Völkers,Carrer Na Maria Pla 2-6, AD500 Andorra la Vella.
If you have a complaint about the way in which we treat your data, you can file a claim with the Andorran Agency for Data Protection (APDA), located in the Edifici del Consell General – C / Doctor Vilanova, 15-17 (floor -5), AD500 Andorra la Vella.
 
Data collected when visiting our website
Regarding the data collected during your visit to our website, please read the details in section “You are visiting our website or the property app” in our data protection information.

1.    VIDEO SURVEILLANCE POLICY


Responsible


Kampfraat Real Estate SLU, (hereinafter, "Engel & Völkers") with NRT L-710620-U and fiscal address at Carrer Na Maria Pla 2-6 – AD500 Andorra la Vella.
Purpose
Capture of images of people for security reasons.
conservation
The images shall be kept for a period not exceeding 30 days.
Legitimation
The legal basis of the processing is based on the legitimate interest in the protection of persons, property, and facilities.
Disclosure of data
No data will be transferred to third parties except legal obligation, being at the disposal of security bodies of the Principality of Andorra, judges, and courts.


Rights of data subjects


Interested persons have the right to obtain access to their personal data, as well as to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.
Where technically possible, the data subject may request the portability of their data to another controller.
To exercise these rights, in accordance with current legislation, interested parties can contact the email address andorra.dpd@engelvoelkers.com or by postal mail to the address: Carrer Na Maria Pla 2-6, AD500 Andorra la Vella (Ref. LQPD / RGPD-VIDEOVIGILANCIA).
If you have a complaint about the way in which we treat your data, you can file a claim with the Andorran Agency for Data Protection (APDA), located in the Edifici del Consell General – C / Doctor Vilanova, 15-17 (floor -5), AD500 Andorra la Vella.

Date last modified: June 10, 2021.