Engel & Völkers Madrid Commercial
Privacy Policy
Some content on this page has been AI translated. See the original language: Spanish
INTRODUCTION
The protection of personal data is one of the core values of EV COMMERCIAL REAL ESTATE MADRID, S.L. (hereinafter, Engel & Völkers Commercial Madrid). Compliance with current regulations (GDPR and LOPDGDD) is a priority for us.
The purpose of this policy is to explain how we will process the personal data you provide to us through the various forms and other data entry channels present in the commercial real estate brokerage process.
1. DATA CONTROLLER
The data controller for your personal data is:
Company Name: EV COMMERCIAL REAL ESTATE MADRID, S.L.
Address: Calle de Montalbán, 10 Ext. Bajo Dcha., 28014 Madrid, Spain.
Telephone: +34 918 25 70 80
Email: madridcommercial@engelvoelkers.com
Data Protection Inquiries: spain.dp@engelvoelkers.com Data Protection Officer (DPO): Ms. Stefanie Wegener, Mittelweg, 10, 20148, Hamburg, Germany. Telephone: +49 40 22697524 | Email: swegener@wegener-ra.de.
2. TYPES OF INTERESTED PARTIES AND DATA
We process data provided during the commercial real estate brokerage process from the following profiles:
2.1. Property Searcher: Identification, contact, financial, and background information of the interested party.
2.2. Potential Owner: Identification, contact, and background information of the interested party.
2.3. Owner/Searcher in Operation: Identification, contact, financial, background, and billing information of the interested party.
3. PURPOSES OF DATA PROCESSING
Intermediation Management: To fulfill real estate intermediation contracts or agreements.
Monitoring: To inform about ongoing operations and service-related issues.
Legal Obligations: Compliance with anti-money laundering (AML) and tax regulations.
Communications: Sending commercial communications (with consent) and satisfaction surveys.
Administrative Management: Billing for services provided.
4. LEGAL BASIS FOR PROCESSING
Consent (Art. 6.1.a GDPR): For sending marketing communications, using WhatsApp, or authorized notarial procedures.
Performance of a contract (Art. 6.1.b GDPR): Necessary to provide the contracted intermediation services. Legal obligation (Art. 6.1.c GDPR): Prevention of money laundering, audits, and tax returns. Legitimate interest (Art. 6.1.f GDPR): Improvement of service quality and personalization of the offer.
5. DATA RECIPIENTS
Your data will not be sold or rented. It will be shared with:
Involved Parties: Property owners and search engines for the formalization of the transaction.
Professionals: Notaries, Property Registries, and collaborating agencies.
Providers: Technology service companies (storage, mailing) under a data processing agreement.
6. RETENTION PERIODS
General: For the duration of the business relationship and for the statutory limitation periods for legal liabilities.
Anti-Money Laundering: Data will be kept for 10 years in accordance with Law 10/2010.
Marketing: Until the data subject requests its deletion or revokes consent.
7. PROFILING
We do not make automated decisions that produce legal effects. However, we may use automated means to:
Segment newsletters according to your browsing preferences.
Display properties that match the search criteria detected through cookies.
If you do not wish to be segmented, please do not subscribe to our marketing communications.
8. EXERCISE OF RIGHTS
You can exercise your rights of access, rectification, erasure, objection, restriction of processing, and data portability free of charge:
Postal Mail: Customer Relations Manager, Calle de Montalbán, 10 Ext. Bajo Dcha., 28014 Madrid, Spain.
Email: spain.dp@engelvoelkers.com (Subject: "Data Protection").
Complaint: Before the Spanish Data Protection Agency (www.aepd.es).
9. INTERNATIONAL TRANSFERS
For providers outside the European Economic Area (such as Meta/WhatsApp or US providers), we use:
European Commission Standard Contractual Clauses.
EU-US Data Privacy Framework.
10. USE OF WHATSAPP (APPENDIX)
We use WhatsApp Business via the official API and the Superchat provider (servers in Germany).
Purpose: Prompt attention, inquiries, and sending authorized offers.
Retention: Chats are deleted after a maximum of 12 months, unless there is a contractual obligation.
Revocation: You can stop communications by sending the word "STOP" at any time through the chat.
11. NEWSLETTER MANAGEMENT
You can manage your subscriptions through your user account on the website. The processing of your email and name for this purpose is based solely on your consent. You can unsubscribe from any communication by clicking the "unsubscribe" link.
12. SECURITY
We have implemented the necessary technical and organizational measures to prevent the loss, misuse, or unauthorized access to your information, guaranteeing the confidentiality of your personal data.
