Engel & Völkers Puerto de la Cruz

Privacy Policy

PRIVACY POLICY

The protection of personal data is one of the most important values of EV Tenerife Norte, S.L. (Engel & Völkers). Compliance with the applicable data protection regulations is a priority for us.

The purpose of this policy is to explain how we process the personal data that you provide us through the different forms and other channels for collecting personal data as part of the real estate brokerage process.

CONTENT

Data controller
Types of data subjects and data
Purposes of data processing
Legal basis for processing
Data recipient
Storage periods
Profile creation
Exercise of rights
Confidentiality and security of data processing
International data transfers
Cookie policy

1. DATA CONTROLLER

The controller of your personal data is our company:

Company name: EV Tenerife Norte, S.L

Address: C/ Obispo Pérez Cáceres, 4. 38400 Puerto de la Cruz

Email Spain:

puertodelacruz@engelvoelkers.com

Data protection officer: Mrs. Maren Harder, C/ Obispo Pérez Cáceres, n.º 4, 38400 Puerto de la Cruz (Tenerife)

Telephone: +34 922 575 280,

Email: puertodelacruz@engelvoelkers.com

2. TYPES OF INTERESTED PARTIES AND DATA

This privacy policy refers to the processing of the data of the following interested parties provided through various forms, contracts and other channels during the real estate brokerage process:

2.1. Property seekers:

Identification data
Contact data
Economic data
Data about the interested party's environment

2.2. Potential customers (owners):

Identification data
Contact data
Data about the interested party's environment

2.3. Owners/buyers involved in a transaction:

Identification data
Contact data
Financial data
Data about the interested party's environment
Invoice data

3. PURPOSES OF DATA PROCESSING

Our company collects your personal data for the following purposes:

3.1. Property seekers / potential owners:

Real estate agency
Compliance with contractual or pre-contractual obligations
Monitoring ongoing business
Information on developments in the field of services offered
Compliance with legal obligations (e.g. money laundering laws, data protection laws)
Sending commercial communications with your consent
Contact us to find out your opinion on the service offered

3.2. Owners/Buyers involved in a transaction:

Real estate agency
Carry out transactional processes with your authorization
Compliance with contractual or pre-contractual obligations
Monitoring ongoing business
Information on news in the field of services offered
Invoicing for services provided
Sending commercial communications related to contracted services
Compliance with legal obligations
Sending commercial communications with your consent
Contact us to find out your opinion on the service offered

4. LEGAL BASIS OF THE PROCESSING

Your data is processed on the following legal basis:

4.1. Consent of the interested party:

Processing is only carried out with your consent for the corresponding purposes
Consent can be revoked at any time

4.2. Fulfillment of contract:

Data processing for the fulfillment of contractual or pre-contractual obligations

4.3. Legal obligation:

Processing to comply with legal requirements (e.g. invoicing, tax obligations, prevention of money laundering)

4.4. Legitimate interest:

Processing to improve and personalize services

5. DATA RECIPIENTS

Your data will not be sold, rented or made available to third parties
Certain service providers (e.g. newsletter distribution, web hosting) are given access to your data, but not for their own purposes
Data will only be passed on to third parties in the following cases:
To property owners or to those looking for properties to complete a transaction
To notaries, land registry offices or competent authorities

6. STORAGE PERIODS

Data will only be stored for as long as necessary to fulfil the respective purposes
Data for the prevention of money laundering are kept for 10 years by law
After the legal deadlines have elapsed, the data will be deleted or made anonymous

7. PROFILE CREATION

There is no automated decision-making in the real estate brokerage process
Automated analysis to personalise offers or newsletters based on your usage behaviour
Possibility to object to profiling

8. EXERCISE OF RIGHTS

You have the right to:

Information: What personal data do we process?
Rectification: Correction of incorrect or incomplete data
Deletion: Deletion of your data from our systems
Opposition: Against the processing of your data for direct marketing purposes
Restriction of processing: If the accuracy of the data is contested or a legal obligation requires it
Data portability: Receive a copy of your data to transfer it to another provider

Contact to exercise your rights:

Postal address: Customer Relationship Manager, EV MMC Spain, Avenida Diagonal 640, 6th floor, Barcelona
Email: spain.dp@engelvoelkers.com

You can also contact the Spanish Data Protection Agency (AEPD):

https://www.aepd.es/

9. CONFIDENTIALITY AND SECURITY OF DATA PROCESSING

Your data will be treated in a strictly confidential manner
Technical and organizational measures to prevent data loss or unauthorized access

10. INTERNATIONAL DATA TRANSFERS

If personal data is transferred to third countries, protective measures will be taken such as:

EU standard contractual clauses
Approved certifications or codes of conduct

11. COOKIE POLICY

For information on cookies, see the Cookie Policy at Engel & Volkers