Privacy Policy

Privacy policy for the real estate brokerage process INTRODUCTION

An important fact to take into account initially:

The protection of personal data is one of the values of Olma Hueca Gestión Inmobiliaria, S.l.

Compliance with current regulations on the protection of personal data is a priority objective for us.

The objective of this policy is to explain how we will treat the personal data that you provide us through the different forms and other channels for entering personal data present in the real estate brokerage process.

TABLE OF CONTENTS

1. Data controller

2. Types of interested parties and data

3. Purposes of processing

4. Legitimacy of processing

5. Data recipients

6. Storage periods

7. Profiling

8. Exercise of rights

9. Confidentiality and security in data processing

10. International transfers

11. Cookie policy

 

1. DATA CONTROLLER

 

The controller of your personal data is our company:

Company name: Olma Hueca Gestión Inmobiliaria, S.L.

Address: Calle Colmenares, 4 Bj. 47004 Valladolid

E-mail Spain: Valladolid@engelvoelkers.com

 

 

2. TYPES OF INTERESTED PARTIES AND DATA

This privacy policy refers to the processing related to the following types of interested parties and data provided by the interested parties through the different forms, contracts and other channels for entering personal data during the real estate brokerage process:

2.1. Property search:

Identification data.

Contact data.

Economic data.

Data about the interested party's environment.

2.2. Potential client holder: Identification data.

Contact data.

Data about the interested party's environment.

2.3. Owner/searcher client participating in an operation:

Identification data.

Contact data.

Economic data.

Data about the interested party's environment.

Billing data.

3. PURPOSES OF THE PROCESSING

Our company collects your personal data for the following purposes:

3.1. Property finder/Potential owner client:

Real estate brokerage.

Comply with the obligations contained in the contract, pre-contract or agreement.

Monitor ongoing operations.

Report any eventuality that occurs within the framework of the provision of the services offered.

Comply with legal obligations, such as regulations on money laundering or data protection, among others.

Send commercial communications if we have your consent to do so.

Contact you to find out your opinion on the service offered.

3.2. Owner/applicant client who participates in a transaction:

Real estate intermediation.

Carry out procedures related to the purchase/rental process for you if you authorize it.

Comply with the obligations contained in the contract, pre-contract or agreement.

Monitor ongoing operations.

Report any eventuality that occurs within the framework of the provision of the services offered.

Invoice the services offered.

Send commercial communications related to the contracted services.

Comply with legal obligations, such as regulations on money laundering or data protection, among others. others.

Sending commercial communications if we have your consent to do so.

Contacting you to find out your opinion on the service offered.

Any other purpose will be communicated to you before proceeding to process your data.

 

4. LEGITIMATION OF THE TREATMENT

The basis of legitimacy for the processing of your data is the following:

4.1. Consent of the interested party:

If you give us your consent, we will carry out the treatments related to the scope of the consent and for the purposes reported.

On the other hand, we may also carry out other additional treatments if you give us your consent to do so, such as sending commercial communications, for example.

At any time you can revoke your consent to receive commercial communications in each of the communications, by clicking on the link that we will include for this purpose, or by communicating your desire to revoke consent by email.

Likewise, and if we have your authorization, we may carry out procedures on your behalf that help you speed up the process of buying or selling your property, such as submitting documentation to a notary or communicating data between the parties involved in the sale.

4.2. Performance of a contract:

The law allows us to process your data if it is necessary for the execution of pre-contractual or contractual measures, in order to carry out our services, and to comply with the obligations established in said agreement.

4.3. Legal obligation:

Some processes may require the processing of your data, such as billing, accounting processes, tax returns, or the prevention of money laundering, for example, and we have to do so because the law requires it.

4.4. Legitimate interest:

We may carry out treatments aimed at improving the quality and personalizing the service in order to increase your level of satisfaction. To do this, we will need to collect your opinion and analyze your habits and preferences.

5. DATA RECIPIENTS

Your data will not be sold, rented or made available to third parties. In certain cases, access to your data will be given to certain providers who provide services to our company, such as sending newsletters, data storage or websites, but in no case will they process the data for their own purposes.

You can request the list of the categories of providers who may have access to your data due to the provision of a service at the address Valladolid@engelvoelkers.com

We may communicate your data to third parties in the following cases:

To clients who own the properties whose data have been provided by the company to the search clients.

To clients who own the properties that have been visited by the search clients accompanied by the company.

To clients who are searching for properties and who have offered to complete the real estate transaction projected.

To notaries, property registries or agencies involved in the operations.

 

6. STORAGE PERIODS

Your data will be kept for the period strictly necessary to achieve the purposes of the processing, without prejudice to its conservation for its provision to the competent authorities and for the attention of claims.

In this case, the data will be kept blocked until the expiration of the limitation period, at which time they will be deleted.

In particular, it is reported that the company will retain for a period of ten years the documentation that formalizes compliance with the obligations established in Law 10/2010, of April 28, on the prevention of money laundering and the financing of terrorism, proceeding thereafter to its elimination.

After five years from the termination of the commercial relationship or the performance of the occasional operation, the documentation kept will only be accessible by the internal control bodies of the obliged subject, including technical prevention units, and, where appropriate, those responsible for their legal defence.

Furthermore, please be advised that the company may retain your data duly anonymised for statistical or market research purposes, whenever possible, without prejudice to the due blocking for compliance with any applicable legal obligation.

 

7. PROFILING

Any decision regarding primary processing will be based on a manual process. We do not make automated decisions in relation to the real estate brokerage process and we do not create profiles either.

However, for some services, we may process your personal data using automated means. This means that certain decisions are made automatically without human intervention. For example, addressing you based on whether you are interested in certain sections of the Engel & Völkers.

We can also create a profile by analysing your behaviour on the website, showing you products that may be of interest to you, based on the preferences you have shown when browsing, or on the information obtained through cookies.

Newsletters may be adapted and personalised based on the interests of users, either based on the products and services requested, or based on the data we can deduce or obtain from your browsing, interest in certain content, reaction to our communications, among others.

This personalisation is carried out in a partially automated manner, in the sense that the company determines the personalisation parameters, but it is the technological platform that generates the user profile.

We do not send general communications that are not segmented using the above procedure, as we consider that it is in the interest of both the company and the user to receive information relevant, and because not segmenting it would not alter the number of communications received, but only their content. In this regard, if any user does not wish to be segmented, we ask that they do not subscribe to these communications.

 

8. EXERCISE OF RIGHTS

 

Current regulations grant you the following rights

Right of access: You have the right to know the personal data that we process in relation to you.

Right to rectification: You have the right to rectify or complete data that is inaccurate or incomplete.

Right to deletion: You may request that your personal data be deleted from our systems and files.

Right to object: You may object to the processing of your data in relation to direct marketing actions. As well as for personal reasons, unless the basis of the processing is legitimate interest.

Right to restriction of processing: You may request restriction of processing if you contest its accuracy or when it is unlawful and you oppose the deletion of your personal data and request restriction of its use instead. Also when the data is no longer necessary for processing, but you need it for the formulation, exercise or defence of claims. And finally, when you have objected to the processing, while it is verified whether the legitimate interest of the controller prevails over that of the interested party.

Right to data portability: You will have the right to obtain a copy of all the data you have provided to us and when technically possible, you will have the right to request that your personal data be communicated to another controller.

You may exercise these rights free of charge, as well as revoke the consent given at any time, by contacting our company through any of the following means and attaching a copy of your ID or equivalent document proving your identity:

By post addressed to Olma Hueca Gestión Inmobiliaria, S.L. Calle Colmenares, 4 bj 47004 Valladolid.

By email to the address Valladolid@engelvoelkers.com

In the case of email or postal mail, you must identify the message with the reference "Data Protection".

If you need to make any queries or suggestions regarding the processing of your personal data, you can also contact the addresses provided for the exercise of rights.

The functions of the Data Protection Officer are as follows

Inform and advise the controller and employees of the obligations incumbent upon them under the General Data Protection Regulation (GDPR) and other data protection provisions.

Monitor compliance with the provisions of the Regulation, in other data protection provisions and in the policies of the personal data protection officer, including the assignment of responsibilities, awareness and training of personnel involved in processing operations, and the corresponding audits.

Offer the requested advice on data protection impact assessment and monitor its application.

Cooperate with the Data Protection Agency.

Act as the Data Protection Agency's point of contact for issues related to processing, including prior consultation.

You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD), https://www.aepd.es/, the competent authority in Spain in matters of data protection, if you consider that your data has not been treated correctly.

 

9. CONFIDENTIALITY AND SECURITY IN DATA PROCESSING

The data received by our company will be treated with the utmost confidentiality and reserve. Our company has established all the technical and organizational means at its disposal to prevent the loss, misuse, alteration, unauthorized access or copying of the data provided.

 

10. INTERNATIONAL TRANSFERS

In the event that any of our service providers processes personal data in a third country, our company will apply all measures and controls within its power to protect your personal data.

The main measures that our company adopts when an international transfer of personal data is made are the signing of standard contractual clauses approved by the European Commission, adherence to international agreements, such as the Privacy Shield, and the request for approved and recognized certifications or codes of conduct.

11. COOKIE POLICY

Please see the description of data processing related to the use of cookies and other tracking technologies in the section "Cookie Information

" of the Engel&Völkers website.

Engel & Völkers GmbH

Vancouverstraße 2ª

20457 Hamburg

Germany

Email info@engelvoelkers.com

You will find information about cookies at the bottom of our company website.