Zara Qasim

The Junior CRM Specialist supports Advisors in their daily use of the system, overseeing the onboarding of new Advisors and the creation of training materials. Serving as a dedicated "first line of support" for field sales, the role resolves operational issues and drives the adoption of sales best practices.

To ensure robust process management and data integrity, the Specialist actively monitors data quality, maintains database accuracy, and supports automated reporting via interactive dashboards. Additionally, the role gathers feedback from the sales network to propose enhancements to the product team and analyzes KPIs to boost CRM adoption and overall operational productivity.