Privacy Policy

Valid from August 15, 2022.

Responsible party and your rights as a data subject*

(*Gender note: For reasons of better readability, the simultaneous use of the language forms male, female and diverse (m/f/d) is omitted. All personal designations below apply equally to all genders.)

1. Responsible party

The responsible party for the data processing regulated in this data protection information is "Engel & Völkers Alstertal GmbH" (hereinafter "we" or "us"). Our contact details are:

Engel & Völkers Alstertal GmbH Völkers Alstertal GmbH

Wellingsbüttler Weg 117, 22391 Hamburg, Germany

alstertal@engelvoelkers.com

License partner of Engel & Völkers Residential GmbH

2. Data Protection Officer

If you have any questions about this privacy policy and data protection, please contact our data protection officer:

Dr. Stefanie Wegener

Mittelweg 10

20148 Hamburg, Germany

Swegener@wegener-ra.de

3. Your rights as a data subject

You have the right to information about the processing of your personal data (e.g., the origin of this data, the purpose of processing, the modalities of data processing). Furthermore, under certain circumstances, you have the right to object to future data processing, to restrict it, or to request the deletion of the data. Finally, you can prevent the sending of advertising material or the conduct of market research or commercial communications at any time.

 

In summary, you have a right to 

information,

rectification, 

deletion (or to be forgotten), 

restriction of processing,

data portability,

objection to the processing of your personal data,

complaint to supervisory authorities.

 

In addition, you have the right to object to the processing of your personal data for direct marketing purposes at any time. If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes.

According to Art. 7 III of the EU General Data Protection Regulation (hereinafter "GDPR"), you can revoke your consent at any time. This means that we may no longer continue the data processing based on this consent in the future.

 

Please note that your right of erasure is subject to restrictions. For example, we do not have to or may not delete data that we are required to retain due to statutory retention periods. Data that we need to assert, exercise, or defend legal claims is also excluded from your right of erasure.

If you have a complaint about the way we process your data, you have the option of lodging a complaint with a supervisory authority, in particular in the member state of your residence, your place of work or the place of the alleged infringement.

In the event of a legal obligation, we reserve the right to disclose information about you if the disclosure is requested of us by lawful authorities or law enforcement agencies. Legal basis: Art. 6 I sentence 1 lit. c GDPR (legal obligation).

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Overview of our data processing procedures

Our following data protection information is structured as follows and gives you an overview of the following data processing procedures:

I. You visit us on our company website in Internet

II. You conclude a search or marketing contract with us, request an exposé from us, or commission us with a property valuation

III. We search for a property for you together with another Engel & Völkers license partner (referral)

IV. You apply speculatively or in response to a job advertisement

V. Storage and deletion of your data

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I. Collection and processing of personal data when visiting our company website in Internet

We generally only process personal data if you send it to us via the contact forms on our company website. Personal data is only processed if you have given us your consent or if the processing is permitted by law. For certain services that we offer on our company website, we require a minimum amount of data. We have marked this mandatory information with an "asterisk." Without the mandatory information, we cannot provide the services marked with this information.

1. What data do we process from you (hereinafter "you" or "user")?

As part of your use of our company website, we process personal data, namely:

E-mail address, first name, last name, title, address, telephone number, object data - in connection with of this privacy policy as "data" or "personal data"), which are made available by you in the case of the services offered on our company website (e.g. in the context of contact inquiries and newsletter mailings as well as the market price determination ("valuation") of real estate).      

 

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Please refer to the description of usage-related data processing in connection with the use of cookies and other tracking technologies in the "Cookie Notice" of 

Engel & Völkers GmbH

Vancouverstraße 2a

D-20457 Hamburg

Germany

E-mail: info@engelvoelkers.com

You can find the cookie information at the bottom of our company website.

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2. Purpose of processing and legal basis

We process your data for the following purposes:

Fulfillment of contact requests (the legal basis is the fulfillment of the contract and - in the case of the transfer of user data to other license partners of the Engel & Völkers Group (for the definition please see section 3 below) - your consent.)

If necessary. Fulfillment of the request for a valuation of the property described by the user according to the market price and the interest in selling thus transmitted (the legal basis is the fulfillment of the contract and, in the case of the user entering contact details and their forwarding to a factually or geographically responsible license partner of the Engel & Völkers Group (for the definition, please see section 3 below) or to the company technically implementing the valuation, your consent and, in the case of the use of contact details for direct marketing, the legitimate interest in marketing our own services or your consent);

Contact by telephone from us (the legal basis is the fulfillment of the contract or, in the case of the use of the telephone number for advertising purposes, your consent);

Sending an e-mail newsletter about our own offers as well as our own and third-party advertising to the extent permitted by law or based on consent (the legal basis is either your consent or our legitimate interest in direct marketing, as long as the marketing is carried out in compliance with data protection and competition law requirements is carried out); 

In summary: 

The legal basis for the processing of personal data is Art. 6 I sentence 1 lit. a GDPR, provided that the processing is based on consent, Art. 6 I sentence 1 lit. b GDPR, provided that the processing is based on a (possibly pre-contractual) contractual relationship and Art. 6 I sentence 1 lit. f GDPR, provided that the basis is our legitimate interest. If the processing of personal data is necessary to fulfill a legal obligation to which we are subject, Art. 6 I sentence 1 lit. c GDPR serves as the legal basis.

If the legal basis is your consent, you are entitled to revoke your consent at any time without affecting the legality of the processing of your personal data carried out on the basis of the consent until the revocation. If the legal basis is legitimate interest, you are also generally entitled to object to the processing of personal data concerning you at any time for reasons arising from your particular situation. Art. 21 GDPR applies in this respect.

3. Disclosure of your personal data

We will generally only disclose your personal data to third parties if this is necessary to fulfill the contract, if we or the third party have a legitimate interest in disclosing it, if there is a legal obligation, or if you have given your consent. If data is transmitted to third parties on the basis of a legitimate interest, this will be explained in this data protection provision.

If your contact request concerns offers from other companies in the Engel & Völkers Group, we will transmit the personal data you entered in this case to the respective company in the Engel & Völkers Group. Völkers Group with your prior consent or – where legally permissible – on the basis of a so-called legitimate interest. We will not disclose your personal data beyond this.

When we refer to the "Engel & Völkers Group" within this privacy policy, we mean the companies belonging to the Engel & Völkers Group within the meaning of Sections 15 et seq. of the German Stock Corporation Act (AktG) as well as the (master) license partners contractually affiliated directly or indirectly with this group, to which we also belong. You can find a current overview of these license partners here:https://www.engelvoelkers.com/de/unternehmen/standorte/).

4. Transfer of data to non-EEA countries

In addition to the above paragraph "Disclosure of your personal data", the following applies:

The recipients of personal data may be located outside the EEA/UK. When personal data is transferred to locations outside the EEA/UK, we will, as required by law, ensure that your data protection rights are adequately protected, either because the European Commission has decided that the country to which personal data is transferred ensures an adequate level of protection (Art. 45 GDPR) or the transfer is subject to appropriate safeguards (e.g. standard contractual clauses) of the European Union agreed with the recipient (Art. 46 GDPR), unless the GDPR provides an exception (Art. 49 GDPR). In addition, where necessary, we intend to agree additional measures with recipients to ensure an adequate level of data protection. Copies of the appropriate safeguards (to the extent we rely on them) and a list of recipients outside the EEA/UK can be requested. Please note that these copies may be redacted to the extent necessary to protect trade secrets or other confidential information.

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II. You conclude a search or marketing contract with us, request an exposé from us or commission us with a property valuation.

 

1. What data do we process from you?

When searching for, selling or renting a property, requesting an exposé and during the property valuation, the following personal data is regularly processed from you:

First name, last name, title, address, telephone number, information about the property you are looking for (in the case of a property search) or (in the case of property marketing or property valuation) information about the property;

E-mail address, if you have agreed to receive advertising information, in particular the offer or valuation of properties, or wish to be communicated by email;

and (if it is for the purchase / Sale or rental of real estate) bank details, identity information, ID copy (in case of purchase/sale of a property) as well as land register, electricity, oil and/or gas bills, general itemized cost statements, declarations of division, WEG protocols (resolutions), purchase contract (in case of sale of a property) or (in case of rental of a property) bank details, identity information, if applicable CV, proof of salary, proof of creditworthiness, landlord confirmation, rental agreement.

2. Purpose of processing and legal basis

We process this personal data for the following purposes:

Performance of the contractual relationship or a pre-contractual legal relationship - also through independent real estate consultants cooperating with us - including billing and credit checks (legal basis is Art. 6 I lit. b. GDPR and Art. 6 I lit. f GDPR; our legitimate interest in connection with the transfer of data to independent real estate consultants follows from the freedom of choice to also fulfill contractual relationships with independent brokers or sub-brokers. The legitimate interest in conducting credit checks follows from the legitimate interest in protecting against defaults.); 

Fulfillment of a legal obligation, particularly in connection with the Money Laundering Act; (The legal basis is Art. 6 I lit. c GDPR);

Advertising information about properties that we or other license partners of the Engel & Völkers Group market (The legal basis is Art. 6 I lit. f GDPR; our legitimate interest arises from the processing of personal data for the purpose of direct advertising. The legal basis is also your consent according to Art. 6 I a. GDPR, provided that the advertising information is sent to you by email, fax or telephone.) 

If the legal basis is your consent, you are entitled to revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent until the revocation If the legal basis is legitimate interest, you are also generally entitled to object to the processing of personal data concerning you at any time for reasons arising from your particular situation. Art. 21 GDPR applies in this respect.

3. Transfer of data

If your inquiry (e.g., in connection with an evaluation request) concerns offers from other license partners of the Engel & Völkers Group, Engel & Völkers will transfer the personal data you have entered in this case to the respective company in the Engel & Völkers Group with your prior consent.

In this context, please also inform yourself about our information on transfer in Section III.

Furthermore, we transfer personal data as part of the processing of a contractual relationship. Data to contractual partners (owners, landlords, search clients) and supporting service providers such as notaries, lawyers, property managers, developers, as well as within the scope of credit reports or to supervisory authorities (e.g., for money laundering documentation). We may also transfer your data to third parties within the scope of what is legally permissible. Third parties to whom we transfer your personal data, regardless of our service provision, include external consultants (e.g., lawyers and auditors), authorities within the scope of their jurisdiction to comply with legal obligations and/or to protect our rights (e.g., tax authorities, police, public prosecutors, courts), potential buyers or acquirers of all or part of our assets and/or activities, and other third parties, provided you instruct us to transfer data or give your consent.

In addition, we will only transfer your personal data to employees (permanent employees such as employees and freelance real estate consultants) and third-party companies (e.g., IT service providers, hosting providers, etc.) to whom we have outsourced services with processing operations within the framework of order processing.

4. Transfer of data to non-EEA countries

In addition to the above paragraph "Transfer of your personal data", the following applies:

The recipients of personal data may be located outside the EEA/UK. If personal data is transferred to locations outside the EEA/UK, we will, as required by law, ensure that your data protection rights are adequately protected, either because the European Commission has decided that the country to which personal data is transferred ensures an adequate level of protection (Art. 45 GDPR) or the transfer is subject to appropriate safeguards (e.g. standard contractual clauses) of the European Union agreed with the recipient (Art. 46 GDPR), unless the GDPR provides for an exception (Art. 49 GDPR). In addition, we intend, where necessary, to agree on additional measures with the recipients to ensure to ensure an appropriate level of data protection. Copies of the appropriate safeguards (to the extent we rely on them) and a list of recipients outside the EEA/UK can be requested. Please note that these copies may be redacted to the extent necessary to protect trade secrets or other confidential information.

If your request relates to license partners of the Engel & Völkers Group outside the European Union, we will transfer your data to the locally / materially responsible license partner with your consent.

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III. We search for a property for you together with another Engel & Völkers license partner (“referral”)

If we search for a property for You, your data will only be transmitted based on your prior consent. Please note that both we, as your initial contact, and the license partner of the Engel & Völkers Group to whom your data is transferred, process your personal data. Both we and this license partner are independently responsible for the respective data processing. We and this other license partner do not have access to each other's data and do not process your data jointly. If you wish to assert your data rights, please check in advance whether you wish to assert them against us or against the other license partner of the Engel & Völkers Group, who also processes your data. How we process your data in connection with the marketing of your property, what rights you have in this context, and who your contact persons are if you wish to assert your data rights, please refer to the above Explanations.

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IV. You are applying speculatively or in response to a job advertisement

1. Which data do we process from you?

If you apply to us via our website or via a job advertisement, we process your name as well as your address, telecommunications, and application data. Providing your address and telecommunications data, which are advertised as mandatory information, is necessary in order to contact you about your application and to assign the application.

 

2. Purpose of processing and legal basis

We process your personal data for the following Purposes:

● Review of the application for employment within our company (the legal basis is Art. 6 I lit. b GDPR, if applicable, in conjunction with Section 26 BDSG (for the area of application of the Federal Republic of Germany).)

● Defense of any legal claims asserted against us arising from the application process, if necessary (the legal basis is our legitimate interest in fulfilling our burden of proof in proceedings under the General Equal Treatment Act (AGG); Art. 6 I lit. f GDPR).

● Furthermore, we process your personal data on the basis of your prior consent in order to inform you about interesting job offers (the legal basis is Art. 6 I lit. a GDPR).

If the legal basis is your consent, you are entitled to revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent until the revocation. If the legal basis is legitimate interest, you are also generally entitled to object to the processing of personal data concerning you at any time for reasons arising from your particular situation. Art. 21 GDPR applies in this respect.

 

We need your personal data in order to be able to fulfill the processing purposes listed above. You are free not to provide us with any personal data. In this case, we cannot enable you to participate in the application process for open positions.

 

3. Disclosure of data

Your personal data will generally only be disclosed to third parties if this is necessary for Contractual fulfillment is necessary, we or the third party have a legitimate interest in the transfer, there is a legal obligation, or you have given your consent. If data is transferred to third parties on the basis of a legitimate interest, this will be explained in these data protection provisions.

 

If you applied via the global online job portal of Engel & Völkers Holding GmbH, your application documents were sent to us by Engel & Völkers Holding GmbH. You learned how Engel & Völkers Holding GmbH processes your personal data during the application process and can read about it at any time via the global online job portal on the corresponding website of Engel & Völkers Holding GmbH.

 

4. Transfer of data to non-EEA countries

In addition to the above paragraph "Transfer of your personal data," the following applies:

The recipients of Personal data may be located outside the EEA/UK. If personal data is transferred to locations outside the EEA/UK, we will, as required by law, ensure that your data protection rights are adequately protected, either because the European Commission has decided that the country to which personal data is transferred ensures an adequate level of protection (Art. 45 GDPR) or the transfer is subject to appropriate safeguards (e.g., standard contractual clauses) of the European Union agreed with the recipient (Art. 46 GDPR), unless the GDPR provides an exception (Art. 49 GDPR). In addition, we intend, where necessary, to agree additional measures with recipients to ensure an adequate level of data protection. Copies of the appropriate safeguards (to the extent we rely on them) and a list of recipients outside the EEA/UK can be requested. Please note that these copies may be redacted to the extent necessary to protect trade secrets or other confidential information. is.

 

5. Storage and Deletion of Your Data

We store your personal data for the time necessary to achieve the purposes for which the data is collected and further processed, including any retention period required by applicable law (e.g., retention of accounting records).

 

In the context of application processes that end without employment, your data will regularly be stored for a further six months for documentation purposes and then deleted or destroyed, as will the documents sent to us. With your consent to the processing of the data for future application processes, we will also retain it for a correspondingly longer period.

 

Links to Social Media Pages

This website contains links to the most important social media network pages (e.g. B. Facebook and Twitter). This does not involve the embedding of social media plug-ins, but rather a link, through which personal data is not transmitted to the social media operators.