Privacy Policy

Data protection information from Pamina Immobilien GmbH

Our data protection information below is structured as follows:

Data protection information for visiting the website and the real estate app

This data protection information for the use of the website https://www.engelvoelkers.com/de-de/baden-baden/ (hereinafter referred to as the "website") and the real estate app, a mobile application especially for property searches (hereinafter referred to as the "real estate app") is valid from May 25, 2018.

The information below refers to both the website and the real estate app, unless expressly stated otherwise.

Pamina Immobilien GmbH in its capacity as the responsible body (hereinafter also referred to as "Engel & Völkers") informs its users that

- when using the website, your personal data will be processed, in particular:

● personal data (e.g. email address, first name, last name, title, address, telephone number - hereinafter referred to as "data" or "personal data") provided by users when registering on the website (e.g. in the context of contact requests and newsletter mailings);

● personal data transmitted by users' Internet browsers each time they access the website and stored in log files, also known as server log files. This data includes: IP address (Internet Protocol address) of the accessing computer; name of the page accessed; date and time of access; URL from which the user accesses the page; number of data transmitted; status message for successful access; session ID number;

- when you use the real estate app, your personal data is processed, in particular:

● Email address, first name, last name, title, address, telephone number, which are provided by users in the event of contact requests;

● Whenever the app is accessed, usage data of the respective app users is saved. This data is: operating system used and, if applicable, browser type, current language setting of the smartphone, information about the user's Internet service provider, name of the page accessed and, if applicable, the page of origin, date and time of access, amount of data transferred, status message about whether the access was successful, session identification number.

Purpose of processing

Engel & Völkers as the responsible body

- processes the personal data of the website users for the following purposes:

● Fulfillment of user requests (the legal basis is the fulfillment of the contract and the legitimate interest of Engel & Völkers in forwarding contact requests within the Engel & Völkers Group to the relevant companies. The "Engel & Völkers Group" in the above sense includes Engel & Völkers AG and its domestic and foreign affiliated companies within the meaning of Section 15ff of the Stock Corporation Act as well as the (master) license partners affiliated with this group of companies. You can find a current overview of these license partners here: https://www.engelvoelkers.com/de/unternehmen/standorte/);

● Sending an e-mail newsletter about our own offers as well as our own and third-party advertising to the extent permitted by law or based on consent. (The legal basis is Engel & Völkers' legitimate interest in direct marketing, as long as the marketing is carried out in compliance with data protection and competition law requirements);

● Analysis of the website to determine usage behavior. (The legal basis is the legitimate interest of Engel & Völkers to analyze usage behavior on our website in order to continuously improve it or to adapt it to the interests of our users.);

● Identification and, if necessary, blocking of users who have installed a so-called ad blocker and thereby block advertising. (The legal basis is the legitimate interest of Engel & Völkers to make offers that are fully or partially financed by advertising available to users who do not block advertising.);

● To prevent fraudulent activities or misuse on the website or in connection with the website and to comply with the legal requirements for a secure website. (The legal basis is the legitimate interest of Engel & Völkers to eliminate faults, ensure system security and detect unauthorized access attempts or access.)

The legal basis for the processing of personal data is Art. 6 I lit. a, if the processing is based on consent, Art. 6 I lit. b GDPR, if the basis of the processing is the contractual relationship and Art. 6 I lit. f GDPR, if the basis is the legitimate interest of Engel & Völkers.

- processes the personal datafrom app users of the real estate app for the following purposes:

● Fulfillment of app users' requests (the legal basis for data collection is the user's consent in accordance with Art. 6 Para. 1 lit. a of the EU General Data Protection Regulation (GDPR)). Analysis of the real estate app to determine usage behavior (the legal basis is Engel & Völkers' legitimate interest in analyzing usage behavior on the real estate app in order to continuously improve it or adapt it to the interests of our users).

Type of provision of personal data and the consequences of refusal

The provision of personal data by the user is voluntary. You are free to decide whether to provide personal data to Engel & Völkers and you can subsequently revoke your consent to the processing of personal data that has already been provided. Revoking consent may mean that the Engel & Völkers website cannot be used.

Processing modalities

The processing of users' personal data only takes place when necessary and is carried out exclusively electronically, in particular by: collecting, registering, organizing, storing, consulting, processing, modifying, selecting, extracting, comparing, using, interconnecting, accessing and communicating, blocking, deleting and destroying the data. The processing operations can be carried out electronically and non-electronically.

Access to data

The personal data is processed by Engel & Völkers, in particular by

● Employees (permanent employees such as employees and freelance real estate consultants) and consultants who are authorized to manage the website and real estate app and provide the associated services;

● Third-party companies (e.g. IT service providers, hosting providers, etc.) to which Engel & Völkers has outsourced services with processing operations as part of a contract processing;

Information about data

As the responsible body, we can provide information about your personal data. However, this information can only be provided for the following purposes:

• In the event of compliance with legal obligations or obligations arising from regulations and directives of national or European legislation;

• For defense in court in the event of a legal dispute.

Transfer of data

If your contact request concerns offers from other companies in the Engel & Völkers Group, Engel & Völkers will transfer the personal data you entered in this case to the respective company in the Engel & Völkers Group with your prior consent or on the basis of legitimate interest. Engel & Völkers will not pass on your personal data beyond this.

Transfer of data to non-EEA countries

Engel & Völkers does not generally transfer personal data to non-EEA countries without your consent. The servers used by Engel & Völkers are located within the European Union.

If your request relates to companies in the Engel & Völkers Group outside the European Union, we will transfer your data with your consent.

In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly consented to the transfer of your data to these countries by giving your consent, Engel & Völkers will ensure that certain contractual obligations in accordance with applicable data protection law (including the execution of standard contractual clauses approved by the European Commission) are agreed with each service provider, unless Engel & Völkers can rely on other legal bases for the transfer of personal data.

Storage and deletion of data

Engel & Völkers stores personal data for the time necessary to achieve the purposes for which data is collected and further processed, including any retention period required by applicable law (e.g. retention of accounting records) and in any case for a maximum of 24 months after the personal data has been collected.

Use of cookies

Use of cookies on the website

To improve browsing on the website, Engel & Völkers uses so-called cookies. Cookies are small text files, usually consisting of letters and numbers, stored by the user's web browser on their PC and containing pseudo-anonymized data. Cookies allow a website to recognize the user's computer, to track browsing of multiple pages of a website and to identify users who return to a website. There areCookies for technical, analytical and profiling purposes.

You can find a summary of the direct and indirect cookies Engel & Völkers uses here: https://www.engelvoelkers.com/en-de/privacy-policy-ag/doc/ev_cookies_lp.pdf

The website uses the following technical cookies:

• To save the language selection _icl_visitor_lang_js, _icl_current_language, evlocale.

• To save the selection of units of measurement engelundvoelkersconfig.

• To save the last search queries LAST_SEARCH.

• To save the ID of the watchlist watchlist_id.

• To save the test assignment as part of AB tests user_ab.

• To save assignment to distributed systems for load balancers BIGipServergroup-rz-webfe-prod.

Engel & Völkers informs users that they can disable or remove cookies in their web browser, following the instructions on the following links:

● Internet Explorer ((https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies).

● Mozilla Firefox (https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored).

● Safari (https://support.apple.com/kb/PH19214?viewlocale=en_US&locale=de_DE).

The website also uses analytical cookies set by third parties, for example by Google (see also provisions on the use of analysis programs and tracking tools) and Adroll (https://www.adroll.com/de-DE/about/privacy) as well as Haufe (https://de.onlinehelp.umantis.com/index.php/Cookies).

In detail, these are:

a) Google Analytics

Engel & Völkers uses the web analytics service Google Analytics from Google Inc. ("Google") to analyze the use of the websites. The information generated from cookies about the use of the websites is usually transferred to a Google server in the USA and stored there. Engel & Völkers uses Google Analytics exclusively with the extension "ga ('set', 'anonymizeIp', true)" to ensure that IP addresses are only processed as a shortened version and to exclude direct reference to individual persons. Google may pass data on to third parties if required by law or if third parties process data on Google's behalf. Google will not disclose the IP address of users in connection with other Google data. Users can prevent the recording and storage of data by Google Analytics at any time by installing a browser plug-in released by Google, which can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

b) Universal Analytics

Engel & Völkers uses the Universal Analytics functions provided by Google. With these functions, Engel & Völkers can record and analyze socio-demographic data about users using a Google ID (if available) and cookies generated by Google from advertising content (DoubleClick). If a Google ID is available, the Data Controller will also record this data across all devices (e.g. if users use a smartphone and a PC) in order to analyze visitor flows across all devices. Users can prevent the recording and storage of data by Google at any time by installing a browser plug-in released by Google, which can be downloaded from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

This website does not use profiling cookies.

Use of cookies and other tracking in the real estate app

Engel & Völkers requires statistical information about the use of the real estate app in order to make it more user-friendly. For this purpose, Engel & Völkers uses the following analysis tools. The providers of the tools process data, if personal data is processed, as processors in accordance with the instructions of Engel & Völkers.

You can find out which cookies the real estate app also uses here: https://www.engelvoelkers.com/en-de/privacy-policy-ag/doc/ev_cookies_lp.pdf

a) Google Analytics

Google Analytics is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google Analytics with the additional function offered by Google to anonymize IP addresses: In this case, the IP address is generally shortened by Google within the EU and only in exceptional cases in the USA, and in any case only stored in shortened form. You can view the data protection regulations here: https://privacy.google.com/businesses/processorterms/

If you would like to object to tracking by Google Analytics on iOS (opt-out), go to the system settings and deactivate Google Analytics access in the “Engel & Völkers Real Estate Search” app under the Tracking item.

If you want to opt out of Google Analytics tracking on Android, go to the app settings and deactivate Google Analytics access there.

b) HockeyApp

HockeyApp is provided by Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). We use HockeyApp for error analysis and to improve the real estate app. If it crashes, the user can agree to the transmission of a crash report to HockeyApp. A crash report contains information on the date and time of the crash, the software module affected, the operating system and language used, as well as the device type and IP address. The crash report is only sent to HockeyApp after separate consent has been given. Some of the information contained in the crash report may be processed in the USA. HockeyApp is a service provided by Microsoft. Legal information can be found here:

https://azure.microsoft.com/de-de/support/legal/.

You can view the data protection regulations here:

https://www.microsoft.com/de-de/privacystatement/OnlineServices/Default.aspx

c) Crashlytics

Crashlytics is an analysis tool offered and operated by Crashlytics Inc., based in Cambridge MA, USA. Crashlytics generates so-called crash reports, i.e. reports on malfunctions or failures of the app, where and in what context they occurred, how many users of the app are affected, etc. Engel 6 Völkers uses these reports to learn about malfunctions or failures, to react more quickly, more specifically and more efficiently in the interests of the users and to be able to technically improve the app accordingly. To do this, Crashlytics records data on the "crash" and general data on the respective IT environment (in particular on the device used, the mobile phone provider and the operating system) together with the user's Symphony-related app ID, which can be deleted at any time. If this contains personal or pseudonymous data, Crashlytics deletes this after seven days at the latest. The information provides Crashlytics and subsequently Engel & Völkers with information about whether and how the app works and is used, including in particular the malfunctions and failures that occur. Further information is available at try.crashlytics.com/terms/privacy-policy.pdf.

Links to social media pages

This website contains links to the most important social media network pages (e.g. Facebook and Twitter). This does not involve embedding social media plug-ins, but rather a link that does not transmit personal data to the social media operators.

Rights of the data subject

You have the right to information about the processing of your personal data (for example the origin of this data, the purpose of the processing, the modalities of the data processing). Furthermore, under certain conditions you are entitled to object to the data processing for the future, to restrict it or to request the deletion of the data. Finally, you can prevent the sending of advertising material or the conduct of market research or commercial communications at any time.

In summary, you have the right to

- information,

- correction,

- deletion (or to be forgotten),

- restriction of processing,

- data portability,

- objection to the processing of your personal data,

- complaint to supervisory authorities.

Please note that your right to deletion is subject to restrictions. For example, we do not have to or are not allowed to delete data that we must continue to retain due to statutory retention periods. Data that we need to assert, exercise or defend legal claims is also excluded from your right to deletion.

To exercise the above rights and request information, users can write to the following email address baden-baden@engelvoelkers.com or to the postal address Pamina Immobilien GmbH, Kreuzstraße 4, 76530 Baden-Baden. Users can also revoke, correct and delete the processing of their data at any time.

Contacts

The responsible body for data processing is Pamina Immobilien GmbH, Kreuzstraße 4, 76530 Baden-Baden. If you have any questions about our processors, we will be happy to provide you with an up-to-date list of them.

Facebook data protection information

Data protection information for the use of the Engel & Völkers Facebook page

Status: May 2018

Thank you for visiting us on Facebook! Here you will find information about which personal data Engel & Völkers collects, how we handle this data and what options you have as a user. Engel & Völkers AG is responsible for data processing. You can find our contact details and those of our data protection officer at the end of this data protection notice.

Table of contents:

Use of Facebook

Collection, processing and use of personal data

Purposes of processing

Legal basis for the processing of personal data

Disclosure of data to third parties; service providers

Duration of storage; retention periods

Rights of the data subject

Contact

Use of Facebook

Engel & Völkers uses the technical platform and services of Facebook Ireland Ltd., 4 Grand Canal Square Grand Canal Harbour, Dublin 2, Ireland to use the Engel & Völkers Facebook page.

At this point, Engel & Völkers would like to emphasize once again that you use this Facebook page and its functions at your own risk. This applies in particular to the use of the interactive functions (e.g. commenting, sharing, rating).

When you visit our Facebook page, Facebook records, among other things, your IP address and other information that is available on your PC in the form of cookies. This information is used to provide us, as the operator of the Facebook page, with statistical information about the use of the Facebook page. Facebook provides more information on this at the following link: http://de-de.facebook.com/help/pages/insights.

The data collected about you in this context is processed by Facebook Ltd. and may be transferred to countries outside the European Union. Facebook describes in general terms what information Facebook receives and how it is used in its data usage guidelines. There you will also find information about how to contact Facebook and the options for setting up advertisements. The data usage guidelines are available at the following link:

http://de-de.facebook.com/about/privacy

You can find Facebook's complete data guidelines here:

https://de-de.facebook.com/full_data_use_policy

How Facebook uses the data from visits to Facebook pages for its own purposes, to what extent activities on the Facebook page are assigned to individual users, how long Facebook stores this data and whether data from a visit to the Facebook page is passed on to third parties is not conclusively and clearly stated by Facebook and is not known to us.

When you access a Facebook page, the IP address assigned to your device is transmitted to Facebook. According to Facebook, this IP address is anonymized (for "German" IP addresses) and deleted after 90 days. Facebook also stores information about its users' devices (e.g. as part of the "login notification" function); this may enable Facebook to assign IP addresses to individual users.

If you are currently logged in to Facebook as a user, there is a cookie with your Facebook ID on your device. This enables Facebook to track that you have visited this page and how you have used it. This also applies to all other Facebook pages. Facebook buttons integrated into websites enable Facebook to record your visits to these websites and assign them to your Facebook profile. This data can be used to offer content or advertising tailored to you.

If you want to avoid this, you should log out of Facebook or deactivate the "stay logged in" function, delete the cookies on your device and close and restart your browser. This deletes Facebook information that can be used to identify you directly. This allows you to use our Facebook page without revealing your Facebook ID. When you access interactive functions on the page (like, comment, share, messages, etc.), a Facebook login screen appears. After logging in, you will be recognizable to Facebook as a specific user.

Information on how you can manage or delete information about you can be found on the following Facebook support page:

https://de-de.facebook.com/about/privacy

Collection, processing and use of personal data

Your personal data is provided voluntarily on the Engel & Völkers Facebook page when you use this page. Please see the following information to find out which data Engel & Völkers collects in detail.

What data does Engel & Völkers collect?

If you send us direct messages, we collect the following data:

Name

Email address

Content of your direct message.

Communication with Engel & Völkers

Engel & Völkers then communicates with you via Facebook, using the communication channels specified on Facebook.

Processing purposes

Engel & Völkers processes the personal data of its users for the following purposes:

To communicate and implement your request from the direct message. In this context, there may also be a (legal basis is the pre-contractual contractual relationship)

If your request relates to other license partners of the Engel & Völkers Group, Engel & Völkers will forward your request to the responsible company (the legal basis is the legitimate interest of the Engel & Völkers Group in having user requests answered by the responsible company within Engel & Völkers)

Legal basis for the processing of personal data

If the pre-contractual contractual relationship exists for the processing of personal data, Art. 6 Para. 1 lit. b of the EU General Data Protection Regulation (GDPR) serves as the legal basis.

Insofar as the legitimate interest of Engel & Völkers is decisive for the processing of personal data, Art. 6 Paragraph 1 Letter f of the EU General Data Protection Regulation (GDPR) serves as the legal basis.

Transfer of data to third parties; service providers

Engel & Völkers generally only transfers your personal data within the group of companies. The basis is the legitimate interest that we explain in these data protection provisions.

In addition, personal data may be transferred to third parties if Engel & Völkers is obliged to do so due to legal provisions or by enforceable official or court orders.

Service providers

Engel & Völkers reserves the right to use service providers to collect or process personal data. Service providers only receive the personal data from Engel & Völkers that they need for their specific activities.

Engel & Völkers uses service providers in connection with IT services, among other things.

Transfer of data to non-EEA countries

Engel & Völkers does not pass on any personal data to a processor based in a non-EEA country.

However, Engel & Völkers uses the services of Google Ireland Limited for email communication. As part of the maintenance of these products, Google is also authorized to access the email communication systems of countries that are not EEA countries. This access is based on the EU standard contracts and on the basis of data protection certifications.

Data may also be transferred to non-EEA countries if your request relates to offers from Engel & Völkers companies outside the European Union.

Duration of storage; retention periods

We generally store your personal data until you revoke your consent.

We also store your data for as long as it is necessary to provide our service or we have a legitimate interest in further storage.

In all other cases, we delete your personal data.

Rights of the data subject

You have the right to information and - under certain conditions - to correction, deletion, restriction of processing or objection to the processing of your personal data as well as data portability.

You can also object to the processing of your personal data for advertising purposes at any time ("advertising objection"). Please note that for organizational reasons there may be an overlap between your revocation and the use of your data as part of an ongoing campaign.

Please use the information under Contact to assert your rights. Please ensure that we can clearly identify you.

Right to lodge a complaint with the supervisory authority

You have the right to lodge a complaint with a data protection authority. You can contact the data protection authority responsible for your place of residence or federal state or the data protection authority responsible for us.