Privacy Policy

III.  We are looking for a property for you together with another Engel & Völkers license partner (referral)

IV.  You apply speculatively or in response to a job advertisement

V.  Storage and deletion of your data

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I. Collection and processing of personal data when you visit our company website on the Internet

We process personal Data is generally only processed if you send it to us via the contact forms on our company website. Personal data is only processed if you have given us your consent or if the processing is permitted by law. For certain services that we offer on our company website, we require a minimum amount of data. We have marked this mandatory information with an "asterisk". Without the mandatory information, we cannot provide the services marked in this way.

1. What data do we process from you (hereinafter "you" or "user")?

As part of your use of our company website, we process personal data, namely:

E-mail address, first name, last name, title, address, telephone number, object data - in the context of this data protection declaration referred to as "data" or "personal data"), which are made available to you in the case of the services offered on our company website (e.g. in the context of contact inquiries and newsletter mailings as well as the market price determination (“valuation”) of real estate).     

 

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Please refer to the description of usage-related data processing in connection with the use of cookies and other tracking technologies in the “Cookie Information” of

Engel & Völkers GmbH

Vancouverstraße 2a

D-20457 Hamburg

Germany

E-mail: info@engelvoelkers.com

You can find the cookie information at the bottom of our company website.

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2. Purpose of processing and legal basis

We process your data for the following purposes:

● Fulfillment of contact requests (the legal basis is the fulfillment of the contract and - in the case of passing on the user data to other license partners of the Engel & Völkers Group (for the definition please see section 3 below) - your consent).

● If necessary, fulfillment of the request for a valuation of the property described by the user according to the market price and the interest in selling transmitted thereby (the legal basis is the fulfillment of the contract and - in the case of the user entering contact details and passing them on to a factually or geographically responsible license partner of the Engel & Völkers Group (for the definition please see section 3 below) or to the company technically implementing the valuation - your consent and - in the case of the use of the contact details for direct marketing - the legitimate interest in the Marketing our own services or your consent);

● Contacting us by telephone (the legal basis is the fulfillment of the contract or, in the case of using the telephone number for advertising purposes, your consent);

● Sending an e-mail newsletter about our own offers as well as our own and third-party advertising to the extent permitted by law or based on your consent (the legal basis is either your consent or our legitimate interest in direct marketing, as long as the marketing is carried out in compliance with data protection and competition law requirements);

In summary:

The legal basis for the processing of personal data is Art. 6 I sentence 1 lit. a GDPR, provided that the processing is based on consent, Art. 6 I sentence 1 lit. b GDPR, provided that the basis of the processing is a (possibly pre-contractual) contractual relationship and Art. 6 I sentence 1 lit. f GDPR, provided that the basis is our legitimate interest. Insofar as the processing of personal data is necessary to fulfill a legal obligation to which we are subject, Art. 6 I sentence 1 lit. c GDPR serves as the legal basis.

If the legal basis is your consent, you are entitled to revoke your consent at any time without affecting the legality of the processing of your personal data carried out on the basis of the consent until the revocation. If the legal basis is legitimate interest, you are also generally entitled to object to the processing of personal data concerning you at any time for reasons arising from your particular situation. In this respect, Art. 21 GDPR applies.

3. Disclosure of your personal data

We will generally only disclose your personal data to third parties if this is necessary to fulfill the contract, if we or the third party have a legitimate interest in disclosing it, if there is a legal obligation, or if you have given your consent. If data is transmitted to third parties on the basis of a legitimate interest, this will be explained in this data protection provision.

If your contact request concerns offers from other companies in the Engel & Völkers Group, we will transmit the personal data you have entered in this case to the respective company in the Engel & Völkers Group with your prior consent or - if legally permissible - on the basis of a so-called legitimate interest. We will not disclose your personal data beyond this.

If we refer to the "Engel & Völkers Group" within this data protection declaration, we mean the companies belonging to the Engel & Völkers Group. Völkers Group companies within the meaning of Sections 15 et seq. of the German Stock Corporation Act (AktG) as well as the (master) license partners who are contractually directly or indirectly affiliated with this group of companies and to which we also belong. You can find a current overview of these license partners here: https://www.engelvoelkers.com/de/unternehmen/standorte/).

4. Transfer of data to non-EEA countries

In addition to the above paragraph "Disclosure of your personal data" The following applies:

The recipients of personal data may be located outside the EEA/UK. If personal data is transferred to locations outside the EEA/UK, we will, as required by law, ensure that your data protection rights are adequately protected, either because the European Commission has decided that the country to which personal data is transferred ensures an adequate level of protection (Art. 45 GDPR) or the transfer is subject to appropriate safeguards (e.g. standard contractual clauses) of the European Union agreed with the recipient (Art. 46 GDPR), unless the GDPR provides for an exception (Art. 49 GDPR). In addition, where necessary, we intend to agree additional measures with recipients to ensure an adequate level of data protection. Copies of the appropriate safeguards (to the extent we rely on them) and a list of recipients outside the EEA/UK can be requested. Please note that these copies may be blacked out to the extent necessary to protect trade secrets or other confidential information.

II.  You conclude a search or marketing contract with us, request an exposé from us or commission us to carry out a property valuation [2] 

 

1. Which data do we process from you?

When searching for, selling or renting a property, requesting an exposé and evaluating a property, the following personal data is regularly processed:

● First name, last name, title, address, telephone number, information about the property you are looking for (in the case of a property search) or (in the case of property marketing or property valuation) information about the property;

● Email address, if you have agreed to receive promotional information, in particular the offer or valuation of properties, or wish to be communicated by email;

● and (if it comes to the purchase / sale or rental of properties) bank details, information on identity, copy of ID card (in the case of the purchase / sale of a property) as well as land register, electricity, oil and / or gas bills, general Individual cost statements, declarations of division, condominium protocols (resolutions), purchase agreement (in the case of the sale of a property) or (in the case of the rental of a property) bank details, identity information, if applicable, CV, proof of salary, proof of creditworthiness, landlord confirmation, rental agreement.

2. Purpose of processing and legal basis

We process this personal data for the following purposes:

● Fulfillment of the contractual relationship or a pre-contractual legal relationship - also by independent real estate consultants cooperating with us - including billing and credit checks (the legal basis is Art. 6 I lit. b. GDPR and Art. 6 I lit. f GDPR; our legitimate interest in the transfer of data to independent real estate consultants arises from the freedom of choice to also fulfill contractual relationships with independent brokers or sub-brokers. The legitimate interest in conducting credit checks follows from the legitimate interest in protecting against bad debts.);

● Fulfillment of a legal obligation, particularly in connection with the Money Laundering Act; (The legal basis is Art. 6 I lit. c GDPR);

● Advertising information about properties that we or other license partners of the Engel & Völkers Group market (The legal basis is Art. 6 I lit. f GDPR; our legitimate interest arises from the processing of personal data for the purpose of direct advertising. The legal basis is also your consent according to Art. 6 I a. GDPR, provided that the advertising information is sent to you by email, fax or telephone.)

If the legal basis is your consent, you are entitled to revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent until the revocation. If the legal basis is the legitimate interest, you are also generally entitled, for reasons, which arise from their particular situation, to object at any time to the processing of personal data concerning them. Art. 21 GDPR applies in this respect.

3. Transfer of data

If your inquiry (e.g., in connection with a valuation request) concerns offers from other license partners of the Engel & Völkers Group, Engel & Völkers will transfer the personal data you have entered in this case to the respective company in the Engel & Völkers Group with your prior consent.

In this context, please also inform yourself about our information on transfer in Section III. 

Furthermore, within the scope of processing a contractual relationship, we transfer personal data to contractual partners (owners, landlords, search customers) and supporting service providers such as notaries, lawyers, property managers, property developers, and as part of credit reports or to regulatory authorities (e.g., for money laundering documentation). We may also transfer your data to third parties within the scope of what is legally permissible. Third parties to whom we transfer your personal data, regardless of our service provision, include external consultants (e.g., lawyers and auditors), authorities within the scope of their jurisdiction to comply with legal obligations and/or protect our rights (e.g., tax authorities, police, public prosecutors, courts), potential buyers or acquirers of all or part of our assets and/or activities, and other third parties, provided you instruct us to transfer data or give your consent.

Furthermore, we will only transfer your personal data to employees (permanent employees such as employees and freelance real estate consultants) and third-party companies (e.g., IT service providers, hosting providers, etc.) to whom we have outsourced services with processing operations as part of a contract processing agreement.

4. Transfer of data to non-EEA countries

In addition to the above paragraph "Transfer of your personal data", the following applies:

The recipients of personal data may be located outside the EEA/UK. If personal data is transferred to locations outside the EEA/UK, we will, as required by law, ensure that your data protection rights are adequately protected, either because the European Commission has decided that the country to which personal data is transferred ensures an adequate level of protection (Art. 45 GDPR) or the transfer is subject to appropriate safeguards (e.g. standard contractual clauses) of the European Union agreed with the recipient (Art. 46 GDPR), unless the GDPR provides for an exception (Art. 49 GDPR). In addition, we intend, where necessary, to agree on additional measures with the recipients to ensure an adequate level of data protection. Copies of the appropriate safeguards (where we rely on them) and a list of recipients outside the EEA/United Kingdom can be requested. Please note that these copies may be redacted to the extent necessary to protect trade secrets or other confidential information.

If your request relates to license partners of the Engel & Völkers Group outside the European Union, we will transfer your data to the locally / subject-matter-relevant license partner with your consent.

III. We search for a property for you together with another Engel & Völkers license partner ("referral")

If we search for a property for you together with another license partner, your data will only be transferred based on your prior consent. Please note that both we, as your initial contact, and the license partner of the Engel & Völkers Group to whom your data is transferred, process your personal data. Both we and this license partner are are independently responsible for the respective data processing. We and this other license partner do not have mutual access to each other's data and do not process your data jointly. If you wish to assert your data subject rights, please check in advance whether you wish to assert them against us or against the other license partner of the Engel & Völkers Group, who also processes your data.

How we process your data in connection with the marketing of your property, what rights you have in this context, and who your contact persons are if you wish to assert your data subject rights can be found in the above explanations. 

IV.             You are applying speculatively or in response to a job advertisement

2. Purpose of processing and legal basis

If the legal basis is your consent, you are entitled to revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent until the revocation. If If the legal basis is legitimate interest, you are also generally entitled to object to the processing of personal data concerning you at any time for reasons arising from your particular situation. Art. 21 GDPR applies in this respect.

3. Disclosure of data

Your personal data will generally only be disclosed to third parties if this is necessary to fulfill the contract, we or the third party have a legitimate interest in the disclosure, there is a legal obligation, or you have given your consent. If data is transmitted to third parties on the basis of a legitimate interest, this will be explained in this data protection provision.

4. Disclosure of data to non-EEA countries

In addition to the above paragraph "Disclosure of your personal data," the following applies: The following:

The recipients of personal data may be located outside the EEA/UK. If personal data is transferred to locations outside the EEA/UK, we will, as required by law, ensure that your data protection rights are adequately protected, either because the European Commission has decided that the country to which personal data is transferred ensures an adequate level of protection (Art. 45 GDPR) or the transfer is subject to appropriate safeguards (e.g., standard contractual clauses) of the European Union agreed with the recipient (Art. 46 GDPR), unless the GDPR provides an exception (Art. 49 GDPR). In addition, where necessary, we intend to agree additional measures with recipients to ensure an adequate level of data protection. Copies of the appropriate safeguards (to the extent we rely on them) and a list of recipients outside the EEA/UK can be requested. Please note that these copies may be redacted to the extent necessary to protect trade secrets or other confidential information. is.

5. Storage and Deletion of Your Data

We store your personal data for the time necessary to achieve the purposes for which the data is collected and further processed, including any retention period required by applicable law (e.g., retention of accounting records).

In the context of application processes that end without employment, your data will generally be stored for a further six months for documentation purposes and then, along with the documents sent to us, will be deleted or destroyed. With your consent to the processing of the data for future application processes, we will also retain it for a correspondingly longer period.