(Status: September 2022)
As a visitor to our company site, we respect and protect your privacy. Our company has always attached particular importance to the security of your personal data. In the following, we provide information about the collection of personal data when using our company website https://www.engelvoelkers.com/de-de/berlin/ and https://www.engelvoelkers.com/de-de/berlincommercial/:
Who is responsible for data processing and whom can you contact?
Engel & Völkers Gewerbe Berlin GmbH & Co. KG is part of the globally operating Engel & Völkers Group. This comprises Engel & Völkers AG and its domestic and foreign affiliated companies within the meaning of §§ 15 et seq. German Stock Corporation Act and its (master) license partners. The responsible entity is pursuant to Art. 4 para. 7 of the EU General Data Protection Regulation (DSGVO):
Engel & Völkers Gewerbe Berlin GmbH & Co. KG, represented by the general partner Engel & Völkers Gewerbe Berlin Verwaltungs-GmbH, HRB 103004 B, Managing Directors: Nicolas Jeissing, Rackham F. Schröder
Joachimsthaler Street 1
Phone: 030 203460
Fax: 030 203461346
If you have any questions regarding data protection, please contact:
Engel & Völkers Gewerbe Berlin GmbH & Co. KG
Joachimsthaler Street 1
Phone: 030 203460
Fax: 030 203461346
When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, name and telephone number, if applicable) will be stored by us in order to answer your questions. We delete the data accruing in this context after the storage is no longer necessary or restrict the processing if there are legal retention obligations.
You can reach our external data protection officer at:
Dr. Stefanie Wegener
T: + 49 40 22697524
F: + 49 40 22697526
Your rights as a person affected by data processing
As a data subject, you have the right to information under Article 15 of the GDPR, the right to rectification under Article 16 of the GDPR, the right to erasure under Article 17 of the GDPR, the right to restriction of processing under Article 18 of the GDPR, the right to object under Article 21 of the GDPR and the right to data portability under Article 20 of the GDPR. With regard to the right to information and the right to erasure, the restrictions pursuant to Sections 34 and 35 BDSG apply. In addition, there is a right of appeal to a data protection supervisory authority (Article 77 DSGVO in conjunction with Section 19 BDSG. You can revoke your consent to the processing of personal data at any time. Please note that the revocation is only effective for the future. Processing that took place before the revocation is not affected.
Information about your right to object in accordance with Article 21 of the EU General Data Protection Regulation (GDPR).
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(e) DSGVO (data processing in the public interest) and Article 6(1)(f) DSGVO (data processing on the basis of a balance of interests); this also applies to profiling based on this provision within the meaning of Article 4(4) DSGVO. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.
Collection of personal data for informational use of our company website.
Engel & Völkers GmbH
Vancouver Street 2a
You will find the cookie information in the lower part of our company page on the Internet.
We do not collect any data during the mere informative use of our company website.
Which sources and data do we use beyond the informative visit of our company website?
On our company website, we offer various services that you can use if you are interested. To do so, you will generally have to provide personal data, which we use to provide the respective service and to which the aforementioned data processing principles apply.
We process personal data in particular when you register on our websites or contact us via a contact form.
Relevant personal data may include:
- Personal identification data
e.g. first and last name, title, position/function, date of birth, private and business address, private and business telephone number/mobile number, private and business e-mail address, fax number
- Order and contract data
e.g. details of your product or contractual interests (details of real estate objects sought or offered) and object documents, property data, data from the fulfillment of our contractual obligations, copies of correspondence/communication content
- information about your interests and wishes, which you communicate to us, or satisfaction with our services
e.g. information on participation in direct marketing activities, customer satisfaction data
As well as other data comparable to these categories, if applicable.
What do we process your data for (purposes of processing and legal basis)?
We process the aforementioned personal data in accordance with the provisions of the EU General Data Protection Regulation (DSGVO) and the German Federal Data Protection Act (BDSG):
(a) for the fulfillment of contractual or pre-contractual obligations (Article 6(1)(b) DSGVO).
The processing of personal data is carried out for the provision of our real estate services in the context of the performance of our contracts with you or for the performance of pre-contractual measures, which are carried out at your request.
The purposes of the data processing are primarily based on your specific product/service interest and may include, among other things, the provision of advice with regard to real estate objects, the brokerage of real estate objects, the search for or the offer of real estate objects as well as the real estate evaluation. In addition, the purposes of the data processing may also serve to analyze your needs and to check whether a product or service is suitable for you. Purposes are in particular:
- Implementation of contractual relationships concluded with you
- Valuation of your property
- Answering and processing your inquiries
- Enabling the registration of users on websites
- Providing the services available through our websites (e.g. managing the registration process and access to user account, etc.)
- Supporting customers and interested parties
- Documenting and managing customer relationships
- customer advisory service
- Complaint management
- Termination of contractual relationships concluded with you
- Offer of products and services
b) within the framework of the balancing of interests (Article 6 (1) f) DSGVO).
To the extent necessary, we process your data beyond the actual performance of the contract to protect legitimate interests of us or third parties. Examples:
- Provision of this online offer for own and third-party advertising.
Marketing our services and those of other license partners of the Engel & Völkers Group.
- Strengthening the customer relationship
e.g. customer loyalty measures, such as invitations to events, market and opinion research, insofar as this takes place within the legally permissible framework and you have not objected to the use of your data.
c) Based on your consent (Article 6 (1) a) DSGVO).
If you have given us consent to process personal data for specific purposes, the lawfulness of this processing is based on your consent.
Consent given can be revoked at any time. Please note that the revocation only takes effect for the future. Processing that took place before the revocation is not affected.
For example, we process your data on the basis of your consent in the following cases:
- Direct advertising
For example, we will send you e-mails with current real estate offers, information about current services and products as well as news about our company and topics related to the real estate industry (e.g. newsletter).
- Contact by telephone
We will contact you by telephone if you have provided us with your telephone number and then use this number for advertising purposes.
- Customer satisfaction surveys
We survey you from time to time regarding your satisfaction with our services
We transmit your personal data to license partners of the Engel & Völkers Group in whose license area you are looking for a suitable property (so-called "feeder").
d) Due to legal requirements (Article 6 para. 1 c) DSGVO).
In addition, our company is subject to various legal obligations, i.e. legal requirements (e.g. from the Money Laundering Act or tax laws). The purposes of processing include, among others, the fulfillment of tax law control and reporting obligations, fraud and money laundering prevention.
Who receives access to your data?
Within our company, your data is only accessed by those who need it to fulfill our contractual and legal obligations, to fulfill your orders, to respond to your inquiries and/or to protect our legitimate interests (e.g. employees (permanent employees and freelance real estate consultants) from customer service, from the IT department, the marketing, finance, administration and accounting departments).
Outside our company, your data will only be disclosed if required by law, if you have consented, if this is necessary to fulfill our contractual obligations or your orders, if order processors commissioned by us guarantee compliance with the requirements of the EU General Data Protection Regulation/Federal Data Protection Act in the same way, or if there is another legal basis for the disclosure. Under these conditions, recipients of personal data may be, for example:
Public bodies and institutions, supervisory authorities and bodies, judicial/law enforcement authorities, lawyers and notaries and auditors in the event of a legal or official obligation; Our licensor Engel & Völkers AG or other companies of the Engel & Völkers Group (e.g. if you use offers of other companies of the Engel & Völkers Group on our websites and contact them or if you contact us with regard to offers of other companies of the Engel & Völkers Group. In these cases, the personal data you enter will be transmitted to the respective company from the Engel & Völkers Group, which is indicated in the contact details); independent real estate consultants/brokers; service providers/contractors to whom we transmit personal data in order to carry out the business relationship with you, for example: Support/maintenance of EDP/IT applications (e.g. IT service providers or hosting providers, data archiving, data destruction, marketing, printing services, debt collection); providers who offer real estate as part of the real estate search and to whom the user sends a contact request.
Is your data transferred to a third country or to an international organization?
The servers used by our company are located within the European Union.
Data is only transferred to countries outside the EU or the EEA if this is necessary to carry out your orders, if it is required by law, if you have given us your consent or within the framework of commissioned data processing. If service providers or other third parties are used in a third country (a country outside the European Economic Area), they will, in addition to written instructions, be obliged by the agreement of the EU standard contractual clauses to comply with the level of data protection in the European Economic Area, unless there is another legal basis for the transfer of personal data. This also applies to companies of the Engel & Völkers Group.
IMPORTANT: Under no circumstances do we sell personal data to third parties.
How long will your data be stored?
We process and store your personal data for as long as it is necessary to fulfill the processing purposes mentioned above, in particular for the fulfillment of our contractual and legal obligations and/or your orders.
If the data are no longer required for the fulfillment of contractual or legal obligations or your orders, they are regularly deleted, unless their temporary - further processing is required for the following purposes:
- Fulfillment of retention periods under commercial and tax law: these include, in particular, the German Commercial Code, the German Fiscal Code, the German Banking Act, the German Money Laundering Act and the German Securities Trading Act. The retention and documentation periods specified there range from two to ten years;
- Preservation of evidence within the framework of the statute of limitations: According to sections 195 et seq. of the German Civil Code (BGB), these limitation periods can be up to 30 years, with the regular limitation period being three years.
Linking to social media sites
Our company website contains links to the most important social media network sites (e.g. Facebook and Twitter). In this respect, it is not a matter of embedding social media plug-ins, but of linking in which personal data is not transmitted to the social media operators.